Peter Dang Email & Phone Number

Salt Lake City, Ut, Us

Lehi, Utah, United States

-Lead UX strategy for the Communication team. Conducted User interviews, task analysis, and carried on continuing discovery work throughout the lifecycle of product development.-Spearheaded research efforts in mapping Phone, Text and Chat functionality within the Companies network. -Reduced call routing in the IVR system by identifying key problems in information architecture. Outcome: Deleting more than 50% of call queues that were being paid for and not used… Show more -Lead UX strategy for the Communication team. Conducted User interviews, task analysis, and carried on continuing discovery work throughout the lifecycle of product development.-Spearheaded research efforts in mapping Phone, Text and Chat functionality within the Companies network. -Reduced call routing in the IVR system by identifying key problems in information architecture. Outcome: Deleting more than 50% of call queues that were being paid for and not used. This lead to less SPAM attacks and saved the company in data storage. Show less

Draper, Utah, United States

Greater Salt Lake City Area

-Designer leading the user experience for Glassboard platform.-Writing User Stories (Project owner)Acceptance criteria Acceptance testing -Dev Coding Frontend CSSHTMLPush/pull/Fetching, Branching and merging -DesignUX//UI enhancement backlogCreated Design system, Component library and Style guide. First progressive mobile app, Challenge: Creating a deal under 1 minute.

Greater Salt Lake City Area

Designed a new job seeker application for the InZazu platform Executed UX research and created information architecture, personas, scenarios, and user journey maps for applicant dashboard Crafted low to high fidelity wireframes, interactive prototypes, motion design and conducted usability testing UX design work resulted in innovative product Designed InZazu logo

Sandy

Prepare loan closing packages to ensure correct loan settlement and complete loan documentation.Review mortgage loans to analyze outstanding items before closing.Schedule loan closing and issue loan funds.Address customer queries related to the loan closing process.Assist Closing Agent and Bank Personnel in problems concerning loan closing.Determine and present principal amount, interest rate and closing cost to customers.Coordinate with real estate agents, banks, loan… Show more Prepare loan closing packages to ensure correct loan settlement and complete loan documentation.Review mortgage loans to analyze outstanding items before closing.Schedule loan closing and issue loan funds.Address customer queries related to the loan closing process.Assist Closing Agent and Bank Personnel in problems concerning loan closing.Determine and present principal amount, interest rate and closing cost to customers.Coordinate with real estate agents, banks, loan officers, etc to collect documents required for closing.Prepare and audit loan closing documents.Ensure all conditions and regulatory requirements are met prior to closing.Prepare legal documents and closing instructions for loan closing.Monitor and analyze outstanding payments for loan closings.Perform loan closing process based on company policies.Hire and train staff in loan closing processes. Show less

Greater Salt Lake City Area

Reviews loan packages for required documentation.• Ensures loan packages meet compliance guidelines; fixing discrepancies as necessary.• Inputs and confirms data required to generate closing documents.• Generates Review and Approve Closing Package.• Serves as liaison between Supreme Lending and closing agent.• Generates, reviews and approves HUD1/Settlement Statement.• Calculates funding amount for each loan package.• Balances figures with closing agent.•… Show more Reviews loan packages for required documentation.• Ensures loan packages meet compliance guidelines; fixing discrepancies as necessary.• Inputs and confirms data required to generate closing documents.• Generates Review and Approve Closing Package.• Serves as liaison between Supreme Lending and closing agent.• Generates, reviews and approves HUD1/Settlement Statement.• Calculates funding amount for each loan package.• Balances figures with closing agent.• Releases wire and funds loan.• Adheres to minimum production standard.• Maintains a professional image and adheres to standards consistent with companypolicies and procedures. Show less

West Jordan, Utah, United States

* Effectively navigating in DPS and WOMS systems and menu * Data Entry with high confident and error-free accuracy * Communicating with customers & aconites in a professional manner- both phone and email * Effectively created development presentation documents * Petty cash audits * "bill back" freight ledgers * Created Expense reports for executives * Understanding and identifying lock-out, tag-out programspulling stock orders, putting away merchandise… Show more * Effectively navigating in DPS and WOMS systems and menu * Data Entry with high confident and error-free accuracy * Communicating with customers & aconites in a professional manner- both phone and email * Effectively created development presentation documents * Petty cash audits * "bill back" freight ledgers * Created Expense reports for executives * Understanding and identifying lock-out, tag-out programspulling stock orders, putting away merchandise, general housekeeping within the facility, following and adhering to all safety rules, and any other duties assigned by management. * Performing daily inspections of appropriate motorized and manual equipment, including but not limited to: forklift, lift gate, pallet jack and hand truck, radio frequency scanners and printers * Operating warehouse machinery and equipment in accordance with established safety procedures as needed to maintain the warehouse stock and a safe work environment * Transport merchandise throughout the warehouse using an electric sit-down or stand-up forklift along with manual equipment as needed. * Verifying and completing required documentation and reports * Complying with hazardous material regulations and procedures * Assisting in maintaining a clean, organized warehouse environment at all times * Complying with all applicable laws / regulations, as well as company policies / procedures Show less

Greater Salt Lake City Area

• Streamline objectives administering in-depth studies on a fixed based L-3 high-fidelity driving simulator.• Advance research goals proficiently utilizing TCL language script-writing program for simulation programs.• Calibrate participants to a H7-HS ASL5000 head-mounted optic eye-tracking system.• Enhance data analysis effectively coordinating and coaching research assistants regarding study procedures.• Collect, code, clean and… Show more • Streamline objectives administering in-depth studies on a fixed based L-3 high-fidelity driving simulator.• Advance research goals proficiently utilizing TCL language script-writing program for simulation programs.• Calibrate participants to a H7-HS ASL5000 head-mounted optic eye-tracking system.• Enhance data analysis effectively coordinating and coaching research assistants regarding study procedures.• Collect, code, clean and comprehensively analyze data using Statistical Package for Social Science program (SPSS).• Enhanced overall performance executing research experiments using an instrumented driving vehicle and a General Electronics PatrolSim mid-to-high-fidelity driving simulator• Innovatively designed menu navigation and infotainment interface system using Human-centered Design concepts and principles. • Optimized efficiency successfully performing NASA, TLX and OSPAN task experiments.• Prepared participants with: Detection Reaction Device (DRT), Eye-tracking system, Heart Rate Monitors and In-vehicle driving monitor systems. Show less

Orange County, California, United States

-Adjust machine parts as needed to ensure proper speed, pressure, temperature and amount of materials for quality production.-Measure, weigh and examine all products before they’re packaged to see that they meet company and industry standards.-Monitor and control machines on a daily basis to maintain daily and weekly production schedule.-Complete quality checks and paperwork every day to maintain production and industry regulations and company standards.-Make sure work… Show more -Adjust machine parts as needed to ensure proper speed, pressure, temperature and amount of materials for quality production.-Measure, weigh and examine all products before they’re packaged to see that they meet company and industry standards.-Monitor and control machines on a daily basis to maintain daily and weekly production schedule.-Complete quality checks and paperwork every day to maintain production and industry regulations and company standards.-Make sure work environment remains safe, uncluttered, clean and well-maintained by performing maintenance and general janitorial duties throughout shift as time allows.-Look over all work orders and instructions to see which ingredients, machines, parts and materials are needed to complete orders to full customer satisfaction.-Engage in continuing education training and seminars to remain up-to-date on the latest industry techniques, machines, safety regulations and equipment.-Troubleshoot, diagnose, repair and maintain assigned machines and equipment as needed for maximum product quality and operational efficiency. Show less

Huntington Beach, California, United States

Supervise counter sales and customer services by ensuring all customers are promptly greeted, all phones are answered in a timely manner, all refunds are handled correctly, etc.Help train new team members on store procedures, product knowledge, and sales/customer serviceProvide input relative to a team member's job performance and attitudes for pay for performance evaluationsAssist store manager with essential store functions, i.e. store accounting, daily invoice checking, inventory… Show more Supervise counter sales and customer services by ensuring all customers are promptly greeted, all phones are answered in a timely manner, all refunds are handled correctly, etc.Help train new team members on store procedures, product knowledge, and sales/customer serviceProvide input relative to a team member's job performance and attitudes for pay for performance evaluationsAssist store manager with essential store functions, i.e. store accounting, daily invoice checking, inventory control, store security, store and vehicle maintenance, etc. Show less

Cognitive Psychology, Human Factors, 3.4 Gpa

Activities and Societies: PsiChi Honor Society, Human Factors and Ergonomics Society (HFES) Graduated with Cognitive Psychology major.

Ux/Ui Designer

16 week immersive in-person course studying and implementing user research, usability testing, content strategy, information architecture.

Associate Of Science (A.S.), General Studies

Activities and Societies: PsiBeta Honor Society Psychology Club

Bachelor Of Applied Science - Basc, Cognitive Science, 3.5

Activities and Societies: PhiChi