Proficieint in managing the daily operations of a Consumer Service business, its employees, and managing the other resources of the company toward increased profit and market share.• Although I was focused in my undergraduate career on human services and counseling, in my professional career I became a subject matter expert on all things "paint". I have also become proficient in writing, marketing support, and customer service. • With reference to the paint industry, I am regarded as an expert in paint and coating use, benefits, limitations and regulatory requirements within the paint industry. I provided consultation to personnel at The White House and at the U.S. Capitol with regard to the exteriors of these national structures. • Called on as an Expert in Court disputes. • Proficient at "troubleshooting" and resolving paint applications problems at the field level. • Served as a Employee Corporate Trainer of basic and advanced paint technology.• Technical writer of labels and specification data sheets of paints and industrial/protective coatings. Also created and maintained technical manuals, product guides, and website data.• Managed development of product refinements and many new products. • Manned and managed Customer Service Technical Hot Line.• Internal advisor to upper management and other departments. Evaluated vendor products for Buyer Group.Specialties: Customer Service & Relations/Problem Solving/Paints & Coatings Consulting/Corrosion Control/Project Management/ Product Marketing/Training/Writing & Editing