Ricky Dang Email & Phone Number

I work as an IT Help Desk Specialist at Sitn'Sleep INC. I'm all about fixing tech issues and making sure everything runs smoothly for everyone else. When I'm not in front of a computer screen, you'll likely find me outdoors. I love hiking, camping, or just taking a walk in nature. It's where I recharge and find inspiration.But I'm not just about nature; I'm also a bit of a tech geek. I love learning new stuff in the tech world, from new software to cybersecurity. I'm always up for a challenge and eager to learn something new every day.I taught myself how to build computers, and now I'm diving into the world of coding. Currently, I'm learning HTML, CSS, C++, JavaScript and playing around with leetcode. It's all about expanding my horizons and staying ahead of the curve in this fast-paced tech world.

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  Information Technology Help Desk Technician

  Sit 'N Sleep

  Oct 2022 - Present - Gardena, California, United States

  Provides technical support to the end users by researching and answering questions, troubleshooting problems,maintaining workstations and servers.Utilizes active directory by managing domains, auditing user permissions or groups, putting users in the rightorganizational unit, and ensuring groups are in compliance with regulations and policies.Uses a Ticket system to document and report all troubleshooting progress.Works with third party service providers when needed to resolve urgent issues or expedited problems.Upgrades PCs, Installs new OS, Reimages computers, Backing up computers.Creates badges/keyfobs/transponders and configures items with proper access.Configures user profiles to use VPN, granting them access to the work network.Uses device management software to apply policies and restrictions for company devices.