Daniel Grote Email & Phone Number

St. Louis, Mo, Us

St Louis, Missouri, United States

• Led a team of 4 Contract Lead Analysts.• Conducted weekly team and individual meetings. • Created/maintained Agreement and Amendment templates.• Handled complex Agreements within the Health Plan, Wholesale Market and Commercial lines of business.• Coordinated SME outreach and meetings to ensure all Agreements were accurate and limited risk.

St Louis, Missouri, United States

• Handled complex Agreements within the Health Plan, Wholesale Market and Commercial lines of business.• Coordinated SME outreach and meetings to ensure all Agreements were accurate and mitigated risk. • Assisted with the migration from our old Contract Management platform (IBM Lotus Notes) to the new system (Salesforce/Conga).• Handled escalated and business critical requests to ensure timely delivery.

• Created Agreements and Amendments for the Health Plan division as well as Wholesale Markets. • Was the main owner of the BAA Mailbox and responded to questions and edit requests. • Assisted with the training and development of new hires. • Was the Contract owner for multiple commercial coalitions.• Handled multiple Agreements, Amendments, and client edits at once, while still managing to meet deadlines and maintained accuracy. • Conducted SME outreach and built relationships with SMEs and Sales Managers/Account Executives.

St. Louis, Mo

• Worked complex Requests for Proposals (RFPs) for National Accounts. • Assisted with the training and development of new hires. • Handled multiple RFPs at once, while maintaining quality and meeting deadlines.

St. Louis, Mo

• Handled and processed RFP No-Questions and Claims Reprices for Key Accounts. • Helped implement a new system (RFPIO) with the Proposals Department.

Greater St. Louis Area

• Led a team of 16-20 Reservation Sales Representatives. • Conducted daily coaching sessions, monthly recaps, annual reviews, and ongoing training sessions for all team members. • Completed live listening sessions daily to ensure agents were actively selling product while providing excellent customer service. Evaluated one call per week, with each agent.• Consistently near the top of the department in many metrics including SQi (Customer Satisfaction), Closure, Revenue, and Revenue per Call. • Built a strong sense of team in a remote setting by engaging the team in daily chats, employee recognition e-mails, and weekly video conferences. • Main team objective was to increase Revenue and Revenue per Call while maintaining excellent customer satisfaction. • Coached agents to upsell products and services to customers when necessary. • Monitored Real Time Adherence, daily stats, and various reports.

Greater St. Louis Area

• Learned the day to day operations of the Contact Center. • Led a “mini-team” of 6-10 agents. • Assisted the Training Department with on-boarding new agents and daily training sessions. • Completed RoadMaps and “Grill” within 6 months of becoming an MT.

Greater St. Louis Area

• Assisted customers web inquiries via e-mail. • Maintained 90%+ SQi (Customer Satisfaction). • Made sure each customer’s query was taken care of as quickly as possible while still providing excellent customer service. • Represented the team for numerous special committees and projects.

• Handled inquires from both doctors and patients regarding their medication delivery status. • Processed applications and prescriptions for the Pfizer Patient Assistance Programs.

Lake Buena Vista, Fl

• Trained in “The Disney Service Basics.” • Interacted with Guests of all ages to ensure they had a great experience.• Ensured the quality and safety of the food provided to Guests.