Dan Gruenberg Email and Phone Number
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Experienced Director in Sales and Customer Service with a proven track record of leading high-performing teams, optimizing operations, and driving revenue growth. Skilled in managing cross-functional teams, customer retention, and creating innovative solutions. Strong communicator with a focus on customer satisfaction and team development.
Jewel-Craft, Inc.
View- Website:
- jewel-craft.com
- Employees:
- 90
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Director Of Customer Service And ShippingJewel-Craft, Inc.Cincinnati, Oh, Us
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Director Of Customer Service & ShippingJewel-Craft, Inc. Jul 2021 - PresentErlanger, Ky, Us• Senior Manager overseeing Customer Service, Data Entry and Shipping, comprising of 55 employees and 3 managers.• Implemented individual goals and metrics for Data Entry to align with customer expectations.• Developed a staffing model to balance process efficiency and required staffing based on production metrics.• Promoted a culture of internal growth, achieving record-breaking performance in November 2023, with the highest number of repairs received and billed out in JCI’s history.• Led the development of the Top 30 Report, providing insights on JCI’s performance for top revenue-generating customers.• Enhanced communication and operational efficiency by introducing swim lanes in the customer service department, streamlining customer communication.• Served as the primary escalation point, collaborating with Quality Control & Operations to identify acceptable resolutions.• Maintained strong relationships with major shipping companies like FedEx and UPS to ensure consistent achievement of priorities and expectations.
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Director Of SalesCincinnati Cyclones Jun 2016 - Jul 2021Cincinnati, Oh, Us• Developed and led a high-performing sales team of 5 Account Executives, generating over $5 million in revenue, including mentoring the 2020 ECHL Rookie of the Year.• Achieved consistent growth in overall group revenue year-over-year, including a 30% increase in the first year, ranking in the top five in the ECHL out of 27 teams.• Set new revenue records, contributing to a 20% team revenue growth from 2018 to 2019.• Created a ticketing package that resulted in a 100% increase in single-game package revenue, winning the 2020 "ECHL Most Creative Ticket Package of the Year" award.• Maintained a 90% retention rate of Season Ticket Holders through the cancellation of the 2020 Season.• Implemented & managed Archtics ticketing platform, enhancing customer service & revenue generation.• Exceeded sales targets by personally managing a book of business accumulating over $1.1 million. -
Season Account ExecutiveCincinnati Reds Feb 2012 - Jun 2016Cincinnati, Ohio, Us• Generated a record-setting $3 million in revenue, significantly contributing to setting new standards for the Cincinnati Reds and Great American Ballpark.• Designed and implemented a group interview format for interns, serving as the Season Ticket Sales Department Representative for two consecutive years.• Mentored an Inside Sales Representative who ranked number one in sales on the Inside Sales staff, earning a full-time position within the NBA.• Contributed to a season ticket team ranked number one in 2013 and three in 2014 by the Sports Business Journal out of all 30 Major League Baseball teams. -
Admissions RepresentativeMiami-Jacobs Career College Aug 2011 - Jan 2012Us -
Existing Account RepresentativeFifth Third Processing Solutions Powered By Vantiv Oct 2010 - Aug 2011Cincinnati, Oh, Us -
Ticket Sales InternErie Seawolves Baseball Jan 2010 - Sep 2010Erie, Pennsylvania, Us
Dan Gruenberg Skills
Dan Gruenberg Education Details
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The Ohio State University Fisher College Of BusinessBusiness Administration; Marketing -
Anderson High School
Frequently Asked Questions about Dan Gruenberg
What company does Dan Gruenberg work for?
Dan Gruenberg works for Jewel-Craft, Inc.
What is Dan Gruenberg's role at the current company?
Dan Gruenberg's current role is Director of Customer Service and Shipping.
What is Dan Gruenberg's email address?
Dan Gruenberg's email address is da****@****use.net
What is Dan Gruenberg's direct phone number?
Dan Gruenberg's direct phone number is +151355*****
What schools did Dan Gruenberg attend?
Dan Gruenberg attended The Ohio State University Fisher College Of Business, Anderson High School.
What are some of Dan Gruenberg's interests?
Dan Gruenberg has interest in Sales Techniques, Football, Goal Setting, Politics, Traveling, Education, Baseball, Management Training, Human Rights.
What skills is Dan Gruenberg known for?
Dan Gruenberg has skills like Sales, Event Management, Customer Service, Marketing, Time Management, Ticket Sales, Social Media, Microsoft Office, Baseball, Work Ethic, Interviews, Inside Sales.
Who are Dan Gruenberg's colleagues?
Dan Gruenberg's colleagues are Susan Reay, Richard Hana, Pat Martin, Tarah Carnes, Justin Robinson, Sara Schwabe, Matt Fiedler.
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