Manage customer relationships and engage with stakeholders, including clients, technicians, and managerial staff.Oversee project scope, schedule, and costs.Market Reseach, Create and maintain the solution vision, roadmap, and backlog throughout the project lifecycle.Lead a Scrum Team of 11 members.*Key Projects:Cyber Range: Project Owner, Business AnalystConducted Market Research and negotiated with the development team to release an Minimum Viable Product (MVP)… Show more Manage customer relationships and engage with stakeholders, including clients, technicians, and managerial staff.Oversee project scope, schedule, and costs.Market Reseach, Create and maintain the solution vision, roadmap, and backlog throughout the project lifecycle.Lead a Scrum Team of 11 members.*Key Projects:Cyber Range: Project Owner, Business AnalystConducted Market Research and negotiated with the development team to release an Minimum Viable Product (MVP) version with 80% of the features in just 2 months.Worked with partners from the US, Israel, and other countries, including SimSpace, Knowbe4, Cympire, and Cymulate.Implemented an internal system to train network security skills for 100 employees, enhancing the overall cybersecurity capabilities of the organization.Cyber Warfare: Project Owner/Manager, BAFor Over 500 Users, 10-30 Daily UsersEfficiently planned and estimated project timelines, ensuring 90% of the MVP was delivered on time to meet urgent customer deadlines (in 1.5 months). --> Help the company ensure revenue according to the annual plan.Coordinated with Customer and Released Original Version 1.0 (rebuild from scratch) in 3 months and met 100% of the required features.*Achievement: Recognized as "Brave Builder" for outstanding performance in 2022.Awarded "Chiến sĩ thi đua quyết thắng năm 2022" (Soldier of Determination for Victory) award.Received "Excellent Staff" recognition in November 2022 and July 2023.Recognized as an outstanding individual in the first half of 2023. Show less

- Name of Projects: "Insulator inland specifications", "Distribution system", "Ordering PC peripherals",...Main responsibilities in projects:1. Define Scope. (Development items In/Out Scope, Integration In/Out Scope...)2. Plan Business Analysis Process.3. Elicit, Validate and Analyze Requirements:- Organize Meetings: Hearing, Sharing with Customer- Validate, Confirm information by Memory of Meeting, Q&A email.- Create data model, Object Relationship Diagram,... and… Show more - Name of Projects: "Insulator inland specifications", "Distribution system", "Ordering PC peripherals",...Main responsibilities in projects:1. Define Scope. (Development items In/Out Scope, Integration In/Out Scope...)2. Plan Business Analysis Process.3. Elicit, Validate and Analyze Requirements:- Organize Meetings: Hearing, Sharing with Customer- Validate, Confirm information by Memory of Meeting, Q&A email.- Create data model, Object Relationship Diagram,... and discuss internal with BA team, developers team,...4. Propose solutions, customize/enhance an existing solution to achieve the business objective with Team, Customers by Meetings, Sharing, Seminar..5. Write Analysis Documents (System Requirements Specification, Functional Requirement Documents,...)6. Respond Senior BA, Customer Review and amend if needed.7. Support Dev and Tester to design prototype, build system, test and maintain for in charge written documents. Show less

Main responsibilities:-Handling SIM card issues in Samsung Products (Tablets ,Smartphones): Lost Sim card, Weak connection between SIM card and Communication Processor (Hardware issues, Voltage level detection, Authentication) based on 3GPP Specification, SIM toolkit Application's problems.-Handling Network Lock for Samsung Products: Lock for Network Operators Requirements, Regional Lock Products-Co-working with Vendor (Qualcomm, MediaTek) and Co-workers (Developer, Quality… Show more Main responsibilities:-Handling SIM card issues in Samsung Products (Tablets ,Smartphones): Lost Sim card, Weak connection between SIM card and Communication Processor (Hardware issues, Voltage level detection, Authentication) based on 3GPP Specification, SIM toolkit Application's problems.-Handling Network Lock for Samsung Products: Lock for Network Operators Requirements, Regional Lock Products-Co-working with Vendor (Qualcomm, MediaTek) and Co-workers (Developer, Quality Assurance, Project Leader) from South Korea, India, EU, China, ASEAN,v.v to resolve Network Issues.-Working with Customers (Operators, Clients) to resolve problems related Global Voice of Complaint from them. Show less

Projects:-Main Member: Building Smoke and Fire Detection by Low Cost Camera Project by C++, OpenCV-Studying Convolutional Neuron Network-Participant in Reseaching and Building Action Recognition Project by Python: Train LSTM, Research Action Recognition Algorithm by Pictures