Dan Guenther

Dan Guenther Email and Phone Number

Customer Experience | Strategy | Service and Support | Digital Transformation | Operations | Virtual COO and CXO
Dan Guenther's Location
Toronto, Ontario, Canada, Canada
Dan Guenther's Contact Details

Dan Guenther personal email

n/a
About Dan Guenther

I am a C-level operational executive and senior management consultant. Across several industries, I've successfully led, designed, and transformed multi-channel customer experiences, launched and grown new businesses, and rebuilt struggling organizations. I speak English, French and German and have direct work experience in over 20 countries.

Dan Guenther's Current Company Details

Customer Experience | Strategy | Service and Support | Digital Transformation | Operations | Virtual COO and CXO
Dan Guenther Work Experience Details
  • Cst Savings Inc
    Chief Operating Officer
    Cst Savings Inc Jan 2016 - Oct 2022
    Toronto, Canada Area
    Reporting to the CEO and leading a team of over 100, I was accountable for the end-to-end customer experience for CST. Over my tenure, I led all aspects of operations including loyalty and retention, customer service and support, direct sales, sales operations, digital channels, projects, customer insights, data, analytics and reporting.
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  • Bell
    Vice President, Client Experience, Project And Process Delivery
    Bell Jan 2014 - Apr 2015
    Toronto, Canada Area
    I reported to the EVP, Customer Experience, where I led a team of over 100 professionals and managed the $100 M+ Client Experience capital budget. I was responsible for delivering all Customer Experience capital projects and enjoyed full accountability for delivering all aspects of the digital customer experience, operations and strategy for all wireline and wireless customers. My team provided customer experience support for all wireless and wireline product launches and corporate initiatives.
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  • Bell
    Director, Credit, Fraud Prevention & Proactive Advocacy
    Bell May 2012 - Jan 2014
    Toronto, Canada Area
    In this role my direct leader was the VP, Strategy, Business Intelligence, and Collections. I was responsible for developing the credit and fraud prevention strategies and running the associated call centres (5 call centres with a team of more than 150 people). I launched the wireless and wireline Proactive Strategy teams and was accountable for developing strategies to address long-term, cross-functional challenges which negatively impact customer experience.
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  • Zs Associates
    Associate Principal
    Zs Associates Aug 2010 - Jan 2012
    Toronto, Canada Area
    At ZS, I was a member of the Canadian and German leadership teams, and global head of the Disease Area Strategy practice area, with full accountability for practice area financials, and intellectual capital development. My focus industries included pharmaceuticals and medical devices, but I have experience consulting in the not-for-profit, nutrition and beauty care sectors as well. At ZS, I worked directly in 22 countries including Canada, the US, the EU5, India, South Africa and Australia.
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  • Zs Associates
    Manager
    Zs Associates Jul 2007 - Aug 2010
    Frankfurt, Germany
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  • Zs Associates
    Consultant
    Zs Associates Oct 2004 - Jul 2007
    Toronto, Canada Area
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  • Qmi
    Lead Auditor - Sustainable Forest Management
    Qmi Aug 2000 - Aug 2002
    Toronto, Canada Area
    My career began at QMI, where I reported to the Manager, Forestry, and led the sustainable forest management registrations for eastern North America. I was accountable for business development with special focus on registration delivery in Quebec.
  • Qmi
    Auditor - Sustainable Forest Management
    Qmi May 2000 - Aug 2000
    Toronto, Canada Area

Dan Guenther Skills

Strategy Business Strategy Management Management Consulting Analytics Segmentation Strategic Planning Pharmaceutical Industry Crm Business Development Data Analysis Market Analysis Market Research Sales Effectiveness Business Analysis Organizational Design Healthcare Strategy Development Lifesciences Customer Relationship Management Sales Force Effectiveness Pharmaceuticals Medical Devices Project Management Leadership Team Leadership Consulting Marketing Strategy Customer Experience Executive Management Business Process Improvement Sales Telecommunications Financial Services Team Building Program Management Marketing

Dan Guenther Education Details

Frequently Asked Questions about Dan Guenther

What is Dan Guenther's role at the current company?

Dan Guenther's current role is Customer Experience | Strategy | Service and Support | Digital Transformation | Operations | Virtual COO and CXO.

What is Dan Guenther's email address?

Dan Guenther's email address is da****@****cst.org

What is Dan Guenther's direct phone number?

Dan Guenther's direct phone number is +141655*****

What schools did Dan Guenther attend?

Dan Guenther attended University Of Toronto - Rotman School Of Management, University Of Toronto, University Of Guelph.

What skills is Dan Guenther known for?

Dan Guenther has skills like Strategy, Business Strategy, Management, Management Consulting, Analytics, Segmentation, Strategic Planning, Pharmaceutical Industry, Crm, Business Development, Data Analysis, Market Analysis.

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