- Resolve technical issue/errors related to DiCentral web services- Work with EDI mapping in upgrading EDI maps- Track support inquires through the support CRM insuring the customer issue is resolved- Follow-up on unacknowledged transactions- Set-up and maintain EDI trading partner relationships as needed

Sales analyst- Maintain and updated customer lists to support for BPM (business product management)- Create FWA (forwarding agreement) template of FCL, LCL, Airfreight in both Import and Export into the new system- Collects market data of both customers and competitors for improving the country unit products and activitiesSales support- Contact frequently with DHL overseas to check the relevant cost of shipment based on the requirement of customers- Negotiated rates… Show more Sales analyst- Maintain and updated customer lists to support for BPM (business product management)- Create FWA (forwarding agreement) template of FCL, LCL, Airfreight in both Import and Export into the new system- Collects market data of both customers and competitors for improving the country unit products and activitiesSales support- Contact frequently with DHL overseas to check the relevant cost of shipment based on the requirement of customers- Negotiated rates with pricing team or DHL oversea office to offer competitive quotation to customers- Create the quotation and follow the shipment information if win the customers- Respond to incoming customer’s queries and ensures the resolution of service- Keeps and enhances relationship between DHL and customers Show less

-­ Led group tours of students and parents interested in RMIT University- Responded to questions about campus facilities, programs, courses, and student experience- Supported leader to check team members attendance in every event such as Openday, Graduation day, School campus tour- Supported leader to organize team building program and thank you party to motivate members- Notified students about events by email- Directed students and parents to information sessions

­- Informed and organize the club meeting - Recruited potential candidates by short interviews- ­Responded in sending and replying to mail­- Planned and organized club’s activities such as Introduction day, Election day, Internal tournament, Kendo – Aikido exchange program- ­Prepared club report in every semester break­- Maintained contact list of members and instructors