Danh Tran Hong

Danh Tran Hong Email and Phone Number

IT Support Technician @ Government of Yukon
Whitehorse, YT, CA
Danh Tran Hong's Location
Greater Vancouver Metropolitan Area, Canada
About Danh Tran Hong

With a solid DevOps and system administration foundation, my professional journey at ELCA Vietnam was marked by deploying virtual Linux servers and automating processes with Jenkins. I am experienced in working with Windows Server (Active Directory, DHCP, DNS, LDAP...), Linux, and Network Administration. Our team's dedication led to more monthly patch releases and stable Oracle server performance, reflecting my commitment to operational excellence and continuous improvement.Transitioning to a research role at Langara College, I applied my technical acumen to analyze server issues and implement the machine learning models on servers and Raspberry Pi, enhancing machine learning tasks. These experiences underscored my adaptability and focus on leveraging data analytics to drive innovation in technology systems.

Danh Tran Hong's Current Company Details
Government of Yukon

Government Of Yukon

View
IT Support Technician
Whitehorse, YT, CA
Website:
gov.yk.ca
Employees:
3119
Danh Tran Hong Work Experience Details
  • Government Of Yukon
    It Support Technician
    Government Of Yukon
    Whitehorse, Yt, Ca
  • Langara College
    Research Assistant
    Langara College Jan 2024 - May 2024
    Vancouver, British Columbia, Canada
    • Analyzed Linux server issues (services, networks) by monitoring system logs, leading to a reduction in downtime before running machine learning tasks.• Implemented the YOLOv8 model on Raspberry Pi 4 with a camera module to test a trained object detection model.• Built environments on Ubuntu servers as needed, providing pre-configured setups for efficient project initiations.• Conducted data cleaning across datasets by Python, increasing data consistency and reducing errors during training by 40%. • Conducted data preparation, cleaning, and transformation using Tableau Prep, ensuring 100% data accuracy and consistency before analysis in Tableau and Power BI.
  • Elca Vietnam
    Devops Engineer - Secutix Sa
    Elca Vietnam Jan 2020 - Mar 2023
    Vietnam, Switzerland
    • Deployed new Linux servers as virtual machines by using a hypervisor system (VMware vSphere), which replaced old Linux servers for applications.• Developed server-side Bash shell scripts to facilitate server operations.• Administered the company’s internal network and services by managing Windows core services, which led to all users accessing resources normally.• Standardized critical deployment software services by using Jenkins to create 15 automatic processes, which resulted in increasing 10% the number of released patches every month.• Optimized Oracle resources (RAM, CPU, storage) by implementing Pacemaker services, freeing up 20% of storage capacity and enhancing server stability.• Integrated Jenkins pipelines with Bash scripts, enhancing build, test, and deployment automation, which improved CI/CD efficiency by 40%.• Performed resource optimization using Terraform for VMware, resulting in a 25% improvement in system performance and a 40% reduction in resource allocation issues.• Managed RHEL and Debian server configurations using Ansible and Puppet, which resulted in a 35% reduction in configuration errors.• Improved AWS’s configuration in the company by operating with Terraform code, leading to the system working 50% more consistently.• Strengthened I/O performance and capacity management of DAS Dell Power Vault MD1420, guaranteeing the development environment was fully prepared for deploying new servers.• Managed over 50 virtual machines on VMware environments, achieving a 30% reduction in resource consumption through optimized VM allocation and configuration.• Optimized server performance by developing automated maintenance scripts that handled routine tasks across 30 Linux servers, leading to a 20% reduction in resource usage and increasing system efficiency.• Administered DAS Dell PowerVault MD1420, ensuring availability and accessibility with a 99% uptime for VMWare
  • Elca Vietnam
    System Support Engineer
    Elca Vietnam Jul 2016 - Sep 2019
    Ho Chi Minh City, Vietnam
    • Enhanced network stability by proactively monitoring and maintaining DHCP and DNS servers, achieving a 95% decrease in IP conflicts and ensuring network access for 250+ staff members.• Enhanced end-user security by managing all authentications through Active Directory Services on Windows Server, achieving a 40% reduction in unauthorized access attempts and ensuring 100% compliance with security protocols for over 250+ users.• Reorganized company inventory by building a new tool to collect all hardware information, leading to a 5% reduction in the budget for decommissioned PCs, screens, and notebooks.• Assisted backend developers in resolving network connection issues with servers by analyzing Checkpoint Firewall logs, resulting in a 30% reduction in downtime and improved application performance.• Managed over 50 virtual machines on VMware environments, achieving a 30% reduction in resource consumption through optimized VM allocation and configuration.• Improved system security and compliance by conducting regular audits and updates on Active Directory and Group Policies, leading to a 100% compliance rate during internal IT audits.• Developed and maintained comprehensive installation and configuration documentation, reducing the time to handle regular tasks by 30%.• Monitored backup service (daily, weekly and monthly)• Managed a team of 3 members using JIRA management software, ensuring the ITS team handled all requests on a new branch.
  • Elca Vietnam
    It Support Specialist
    Elca Vietnam Jul 2014 - Jun 2016
    Ho Chi Minh City, Vietnam
    •Automated operation systems (Windows 10, Windows 11) installation using Microsoft Deployment Toolkit to deploy OS for all devices, saving 50% installation time for PCs and notebooks. •Reorganized company inventory by building a new tool to collect all hardware information, leading to a 5% reduction in the budget for decommissioned PCs, screens, and notebooks.•Streamlined the onboarding process for newcomers by implementing a comprehensive resource guide for setting up software environments on both PC and Mac devices, resulted in a 40% reduction in setup time for new employee• Managed an inventory system with 100% accuracy, reducing device allocation time by 50%, which sped up onboarding and supported rapid resource deployment for new hires and project teams.• Deployed Office 365 applications across all company devices, standardizing software and reducing compatibility issues by 30%.•Collaborated with vendors to generate purchase orders for laptops, iPads, TVs, network equipment, and AV systems across three office locations, resulting in enhanced operational efficiency and zero equipment shortages.•Delivered Tier 1 and Tier 2 support for over 300 users across various departments, resolving 95% of support tickets within the same day and ensuring minimal workflow interruptions.• Documented solutions and root cause analysis for frequent technical issues in the Knowledge Base (KB) on Confluence, reducing ticket resolution time by 30%.• Monitored all devices by Grafana, ensuring over 30+ peripherals, printers, projectors, and microphones were available during working hours.

Danh Tran Hong Skills

Windows Server Active Directory Troubleshooting Linux Switch Cisco Routers Servers Network Administration Vmware

Danh Tran Hong Education Details

Frequently Asked Questions about Danh Tran Hong

What company does Danh Tran Hong work for?

Danh Tran Hong works for Government Of Yukon

What is Danh Tran Hong's role at the current company?

Danh Tran Hong's current role is IT Support Technician.

What schools did Danh Tran Hong attend?

Danh Tran Hong attended Langara College, Hoa Sen University.

What skills is Danh Tran Hong known for?

Danh Tran Hong has skills like Windows Server, Active Directory, Troubleshooting, Linux, Switch, Cisco Routers, Servers, Network Administration, Vmware.

Who are Danh Tran Hong's colleagues?

Danh Tran Hong's colleagues are Aldous Fernandez, Doris. Wurfbaum, Virginia Cobbett, Katherine Scheck, Zulfi Ijaz, Stephanie Connolly, Mary Tiessen.

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