Dan Hamilton Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland

*Programme Manager responsible for the Better by Design service - teaching NZ exporters about the benefits of design thinking*Overall responsibility for managing 20+ human centred design projects*Responsible for budget and forecasting *Working alongside some of NZ's best design thinking talent

* Use human centred design to help understand what the digital customer looked like at VFNZ* Learn best practice from VF global entities* Exposure to digital measurement tools

Auckland, New Zealand

• Assist in the budgeting and forecasting process for the Service department• Accountable for monthly Service pack for Exec and Group reporting• Collate data from multiple sources to generate and present insights to Senior Management• Proactively seek out opportunities to positively impact the customer experience and commercial position

Vancouver, Canada Area

• Conduct year end research on marketing spend to identify ROI• Created "whitespace" analysis tool for Senior management that enabled industry level tracking• Liaise with 3rd party vendors to assist in the identification of potential customers

Vancouver, Canada Area

• Create reporting for Senior management across channels to represent sales performance on a monthly basis• Design and build Agent performance level data to highlight areas to improve sales performance• Become Business SME on sales reporting database

Responsible for a team of 4 reporting analysts within the Vodafone Service Department.Duties included• Ensuring that the outcomes of the team are aligned to the operational and strategic direction of the department and Vodafone• Generating activity based costing reporting to aid in the understanding of resource utilization• Providing leadership and drive to re-engineer processes with the objective of increasing customer satisfaction

Developed reporting to assist senior management in identifying trends. Conduct strategic analysis on internal and external changes to the organization.

Responsible for developing lead and lag indicators for senior management. Developing product margin analysis to identify trends in the current market.

SME on warehousing system for customer orders -

Tasked with developing new revenue streams and data bases to measure vendor performance.