Led the RFP process for a 3PL fulfillment and ran cost benefit analysis before establishing in house fulfillment. Work closely with the design and production teams to communicate product delays impacting product launches. Setup all backend systems for purchases, inventory and customer service. Identify and communicate customer related product issues with the design team to make necessary updates for future product launches.

Oversaw all logistics including, 3PL warehouse, inbound freight activities, and outbound order management across the business to ensure timely delivery from our factories and to our end customers. Established part- time employee scheduling and operational budgets. Managed the customer service team to ensure customer issues and questions are promptly addressed while identifying and improving operational inefficiencies. Worked closely with the marketing and executive teams to create and source product packaging to align with company vision, operational performance and customer experience. Lead special projects with the 3PL warehouse.

Manage a team within the warehouse and distribution center. Implemented a warehouse management system to ensure inventory accuracy and improve processes. Established business practices within Netsuite to improve daily operations working with our internal team as well as third party consultants. Analyze item turnover rates to manage inventory levels by product.

Led monthly analysis of the P&L with upper management and highlighted opportunities and risks. Created sales and P&L forecasts to adjust goals and set expectations with parent company in Italy. Created annual P&L budgets for each business channel for upper management and parent company approval. Established KPI dashboards using Tableau for the Retail and Commercial business channels to support strategic business decisions. Organized large data sets within Netsuite to ensure reporting accuracy and data integrity.

Worked closely with a 3PL warehouse to track orders, analyze KPI reports, alter orders, maintain projects, and handle orders with special requirements. Developed and analyzed sales reports for big box retailers including Amazon, Target, BuyBuyBaby in order to increase sales within the individual retailers. Collected and organized market research within the baby retail field. Evaluated product margins and collaborated with the VP of Sales Operations to make sophisticated business decisions.

Organized and maintained all orders for big box retailers including but not limited to Amazon, Target, Babies R’ Us and buybuyBaby. Handled routing procedures for all big box retailers to ensure that shipments were accurate and within shipment windows. Coordinated and communicated the introduction and discontinuation of new products with our retailers. Assisted the finance department with retailer remittances, invoices, and past due payments. Proficient in vendor web portals including Amazon’s Vendor Central, and Target’s Partners Online.

Responsible for selling Premium Video Programs for over 100 Under Armour National Tryouts for the industry leader in college placement and player development via strategic telemarketing and email communication. Effectively contacted high school coaches, current and prospective clients in order to build relationships to provide repeat business and meet excellent customer service requirements. Maintained a detailed database of all clients to ensure thorough communication.