Dan Hattrup Email & Phone Number

Denver, Colorado, United States

Partner with account executives to advise clients on hybrid architectures and consumption planning, mainframe and application modernization, and analytics, data and AI/ML initiatives.Over 100% achievement across sales, billable utilization, and ongoing development targetsEstablished unique selling propositions / messaging for clients beyond mainframe managed services, including analytics as a service, business transformation and hybrid infrastructure.Accelerated growth of data as a platform services, including go to market (GTM) strategy, via coordinating product, delivery, sales enablement and marketing / persona teams. Creating relevant sales messaging with marketing and product teams, across mainframe emulation products, data platform as a service, migration services and steady state improvements.Enable cost takeout and operational improvement via strategic resourcing and client leadership, creating short through long term roadmaps for IT estate, and ROI via business empowerment.Mentor junior staff members, including members of leadership development academy.

May 2019 - "Innovation, Investment and Engagement in Inglewood", Fireside Chat; UpNext Conference, UCLA Anderson School of Management Center for Entertainment, Media and Sports.February 2019 - "Industry Perspective on Analytics in Marketing", Speaker; Marketing Analytics for the Transforming Media Landscape Conference at Columbia University, Marketing Science Institute.February 2019 - "Age of Personalization: Measurement & Insights", Panel Moderator; annual PULSE Conference, UCLA Anderson School of Management Center for Entertainment, Media and Sports.November 2018 - "Evolution of Big Data", Panel Moderator; annual Big Data Conference at UCLA Anderson School of Management Easton Technology Management Center.May 2018 - "Economics of Enthusiasm" Panel Member; Salon Series at UCLA Anderson School of Management Center for Media, Entertainment and Sports.

Denver Metropolitan Area

Drove business value via an analytic lens, resulting in cost savings and data driven decision making.Designed programs to lower cost of acquisition (COA), increase lifetime value (CLV), understand purchase decision drivers, and increase marketing ROI.Consulted with multiple clients on datalake, lakehouse, database, security and AI/ML design; ensuring secure deployment of analytic solutions to meet their bespoke needs.Led exploratory workshops with staff through C-level executives to better understand business needs, outcomes and charted paths to accomplish goals.Created current state - future state analysis, delivered on plans to bridge gaps, defined (and exceeded) goals and KPIs that measured success.Piloted and integrated IOT, programmable logic circuit (PLC), and analog data entry systems to decrease unplanned maintenance outages at an international manufacturing firm.Assisted clients with cloud adoption plans, server utilization metrics, and how to leverage full suite of AWS services.Published integrated architecture for third party services system (ServiceNow) with AWS Service on AWS partner blog site.Completed Advanced Networking certificate - 12 of 12 active AWS certifications.Built practice exams for multiple AWS certifications, released on international AWS training hub.Graduated Bar Raiser program, one of a select group of reviewers of all interviews at Amazon.

Greater Denver Area

Sold $12m in consulting services against $5m target.Expanded relationship and service provision from 3 subsidiaries to 16 at a single customer, ensuring standardization (IaC) and replicability (IaaS/PaaS) across services throughout the country.Professional Services Partner to Accenture and DXC, scoped statements of work; reviewed delivery talent to ensure meeting customer needs and satisfaction with professional services.Completed 11 of 12 AWS certifications within 10 months of hire, including Machine Learning, Data Analytics, Solution Architect Pro, Databases, and Security.Analytic lead for internal process review, advising team of data scientists to identify, scope and remediate issues that delay service delivery.

Greater Denver Area

99% utilization between presales and delivery, over $20mm in annual pull through in service and software spend.Establish business values for initiatives using cost benefit analysis, as well as qualitative measures of expansion of service, increased access, lowered effort and longitudinal metrics of engagement.Focused on customer experience / customer 360 initiatives primarily in health care, telecommunications and finance industries; added focus on contact center metrics / KPIs, forecasting and efficiencies.Utilize behavioral economics, customer channel preferences and predictive analytics to better understand and orchestrate customer acquisition, upsell and experience.Integrate cloud and premise based data sources across multiple input systems (CRM, social, call center, voice analytics, ERP, web sites/Omniture/Clickstream) to understand customer paths to outcomes, NPS and effort scoring.Connect analytics to customer interactions to increase revenue opportunities, lower effort to issue resolution and ensure positive customer satisfaction.Redefine marketing analytics and offers to maximize uptake, response rates and ROI via propensity modeling to put the right offer to the right person via the right channel while minimizing spend.

Englewood, Colorado

Trained over 300 people on SQL usage within enterprise data environment, accelerating data extraction, processing and conversion into usable intelligence.Led nation in adoption of analytic and data extract tools for assigned division.Guided data scientists in model development to meet front line business analytic questions.Transformed direct mail campaigns through use of advanced analytics and predictive modeling, leading to higher response rates and greater ROI on marketing expenditures.Delivered outbound retention campaigns scoring for high churn risk to Comcast Business loyalty teams. Churn reduction of 50% against status quo; estimated churn rates for non-treated customers at 400% of business-as-usual customers.Nominated for and participated in mentoring program for Western Division.Evangelized the use of single source data warehouse to provide a level playing field for analytics.Introducing advanced analytic models to sales, marketing and commercial groups.Embedded liaison for Western Division to Enterprise BI.

Englewood, Co

Head of NLP and Speech analytics for entire company; combined semi-structured and structured data for innovative customer insights.Joined unstructured call data to SQL structured call environment, creating customer journey opportunities, and saving $1mm in project costs.Team successes: identified $25mm+ in call and cost savings via AHT, call and callback reductions.Created, analyzed and deployed VOC triggers into marketing / business analysis models to reduce churn.Combined single point of view analytics into customer journeys and complete interaction views of the customer experience.Built predictive models to anticipate call volumes, call content and preferred channel of contact.Optimized seeded machine learning categories to classify customer interactions for predictive analytics.

Greater Denver Area

ProLogis - short term contractCompleted data and reporting validation for new business intelligence portal, ensuring accuracy of reporting for senior executives in a multinational region.Integrated Asset Services - 6 month contract as Business Analytics Manager:Managed launch of web-based portal for asset identification, underwriting and acquisition, ensuring reliability of data and consistency in reporting, while improving workflow speed.Business operations expert and representative to agile .Net development team, consulting on software design, functionality and deployment.Tripled acceptance rates of submissions by automating initial asset review and analytics, shortening process duration and focusing workflow efforts on properties with the highest probability of success.Automated contracting process, cutting operational turn times by 50% and providing for nation-level distributed acquisition system.

Englewood, Co

•Established pro-forma budgets for enterprise level projects, validated budget model assumptions.•Analyzed economic news and applied to mortgage business, created macro- and microeconomic forecasts.•Substantiated strategic goals with cost-benefit analysis of acquisition targets and markets.•Built metrics for new market penetration and expansion of current footprint of branches across western US.•Constructed financial and risk analysis for new product and channel launches, ensured regulatory compliance while maximizing profit opportunities.•Set foundation for analytic review of quality control and internal audit processes to focus on high risk areas.•Established pricing models and branch "blueprints" for staffing, costs and revenue projections.•Published internal documents on competitors and market intelligence, increased recruiting and sales success.

• Developed and delivered all finance, risk management and information security reports and updates to board of directors and senior executives for approval and adoption.• Consolidated and integrated disparate data sources to create information and projections for C-suite executives, guiding strategic decisions and designing tactical projects.• Ensured protection of customer privacy through creation, implementation and ongoing maintenance of Gramm-Leach-Bliley (GLBA) program as information security officer.• Optimized and back-tested strategic models for profitability, sales, bank operations and business information systems, leading to a 34% decline in cost to fund earning assets.• Managed analysis, business requirements and upgrade of corporate data warehouse to MS-SQL.• Oversaw and delivered regulatory reports, working in conjunction with bank Controller and CFO to ensure accuracy in forecasting, ALM, interest rate risk and investment portfolio.• Mentored and coached finance staff on project responsibilities, gathered and created in conjunction with business partners throughout the bank.• Managed $75 million dollar investment portfolio of bonds, swaps, structured notes and equities to maximize yield, provide liquidity and meet regulatory requirements.• Liaison presenting FASB fair market valuations, loan loss provision recommendations, investment and security analysis to internal and external auditors, and state and federal regulators.

• Directed successful VoIP implementation, saving company over $400,000 while adding functionality for all end users.• Established sales review and analysis, recommending new CRM system, project currently moving forward with vendor selection• Managed implementation of third party online banking platform, ensuring positive client experience in a challenging project environment.

•Developed and updated electronic course in Public Finance and Economics in Masters in Public Affairs program, utilizing multimedia approach of group discussions, online interactions and traditional texts.•Overcame difficulty of presenting challenging material in online format via student led collaborative projects and personal accessibility for questions and comments.

• Acknowledged in international peer-reviewed journals for outstanding work in application of political theory to academic research, extensive literature review and analysis • Developed strong understanding of environmental regulation, legislation and policy analysis, relied upon in published articles by a leading expert in applied environmental theory.

• Consistently exceeded university average for classroom teaching effectiveness, as measured by student evaluations relating class attendance to student success.• Developed and delivered curriculum for nine college classes, applying economic and financial theory to real life decisions.• Recognized by faculty as able to effectively communicate with and teach a diverse group of students, including difficult to reach students.

Englewood, Colorado, United States

• Successfully developed and delivered strategies to maximize $10 million budget for growth and training of 12 teams in 2 locations.• Collaborated with corporate finance department to create more accurate sales targets and increase accuracy of compensation plan payouts. • Created and delivered sales training, audit procedures and compensation plans for 200 salesmen in 12 teams across multiple locations.• Partnered with marketing executives and created a liaison relationship that successfully launched products for high revenue and high net worth clients.• Provided national sales managers vital data and analysis of salesmen effectiveness.• Identified and implemented sales software modifications that ensured sales division compliance with SEC, federal and corporate regulations, including privacy initiatives and data security.

• Coached and trained sales representatives on Schwab investment products and sales techniques to enhance their sales performance. Multiple representatives went on to manage their own teams or took other internal promotions.• Regularly exceeded team sales targets by 20%+ on a quarterly basis, with no infractions of federal, state or corporate regulations.• Promoted to Senior Manager based on my ability to train other employees and work with multiple divisions to create support for sales division goals.

London, England, United Kingdom

•Led and managed conversion of Schwab’s London office from an operations to a sales office.•Ensured compliance with regulatory procedures and operations processes with dual regulators.•Modified American sales process to be aware of cultural differences between US and United Kingdom, resulting in sales success of the office. London remained open when other international offices were closed.

• Trained 75 representatives across Western region on new sales software. Recognized nationally for sales excellence and training ability. Recipient of Distinguished Service Award.• Trained 150 representatives on estate planning, asset allocation and fixed income cash flow techniques. Featured in a videoed sales presentation for high net worth clients.• Identified and implemented sales process improvements to make fellow salesmen more efficient, resulting in the branch achieving Chairman’s Club award multiple years.• Selected from an international search and promoted to operations manager of our London office.

Doctor Of Philosophy (Phd), Public Policy

Doctoral Thesis "Determinants of State Level Renewable Energy Policy"

Ma, Economics

Masters Thesis: "Effect of county level smoking bans on restaurant and bar sales in Colorado."

Mba, Accounting / Finance, International Business

graduated with honors

Ba/Bs, Business Administration, Political Science, Philosophy

graduated cum laude