Dan Hawkins Email & Phone Number

Seattle, Wa, Us

Millbury, Ma, Us

Creator and Owner of Man & Cat Candle Company - a small business focused on making unique, great smelling candles and giving back to the local community.The name is inspired by how my cat Boo Boo joins me in all my candle making sessions, sniffing candles and providing support. 10% of all the proceeds of Man & Cat Candle Company go to the Community Cat Connection in Webster, MA., where Boo Boo and I met.Man & Cat operates online, as well as in person at local markets and pop-up events.

Kirkland, Wa, Us

As Technical Solutions Director I maintain a large book of business of our most valuable accounts, while supporting in Pre-Sales discussions and partner management. During pre-sales I meet with customers to demo and showcase the product, as well as complete paid or free proof-of-concept trials. For partnerships I meet with technical or exec leaders on the partner teams and review what a partnership with RightBound can mean for their customers, and help them execute once signed. I support customers from first meeting to implementation and adoption.

Kirkland, Wa, Us

As Technical Director of Customer Success I supported a large book of our most valuable customers. I met regularly with our Product and Development teams to new features and improvements, as well as discuss customer needs and wants. If customer escalations occurred on the customer success team I stepped in to support and lead efforts to solve. Responsible for creating an maintaining the internal customer success documentation, as well as creating our online knowledge base for customer use.

Kirkland, Wa, Us

Supported the Customer Success team in training, growth and customer relationships. Met with product, marketing and development teams to ensure team alignment. Owner of largest ROI customers, ensuring renewals and upsells.

Kirkland, Wa, Us

-Owner of largest accounts, maintain long-term relationship with strategic customers-Support team processes and growth, as well as training and best practices for new employees

Kirkland, Wa, Us

-Managed, owned relationships and onboarded customers to focus on success and retention.-Consulted customers on how to improve their sales development efforts using AI-based platform-Learned and fully understood customers’ needs to actively solve pain points and achieve goals. -Collaborated with product, marketing, and sales teams to communicate customer needs to design the future of the product

Phoenix, Az, Us

• Directly managed campaign managers, focused on team growth, development, and staffing• Created and Implemented department goals and OKRs, enforced company goals and vision• Fostered cross department coordination with Sales, Product, and Finance leadership teams• Coordinated responses to large scale escalations, client issues or product support

Phoenix, Az, Us

• Oversaw team of up to eight Campaign Managers through coaching and training• Held One-on-Ones with direct reports, interviewed and helped select new team members• Developed training plans, best practices and created new processes with internal teams• Held small book of strategic accounts and managed their demand marketing campaigns

Phoenix, Az, Us

-Utilized Integrate's software to serve customer's marketing teams by building and managing demand marketing campaigns-Provided customer support for internal and external customers and Integrate's sales team-Developed and delivered campaign reporting and analytics through Integrate's software-Synced campaign information with customers CRM platforms through Marketo, Eloqua and other marketing automation software

Needham, Ma, Us

-Coordinated, deployed and managed online lead generation campaigns-Leveraged email marketing and analyzed metrics throughout campaign life cycle-Collaborated internally and externally to best serve clients-Monitored campaign performance and leveraged internal and industry best practices accordingly

Taunton, Ma, Us

Temporary position to help generate attendance at several informational events. Sent emails, made phone calls, and followed up with possible interested parties. Kept track of responses and communications using spreadsheets, and followed up with 250 contacts a day.

Canton, Ma, Us

Play tested and reported bugs for upcoming unreleased game. Created weekly levels for published title, and developed levels for upcoming game.

Albany, Ny, Us

Fulfilled book orders for children in private schools around the capital region.

Created Timelines, sprints, held meetings and communicated with artists, programmers and Directors of the company.