Dan Hawkins Email and Phone Number
Dan Hawkins's Location
Greater Boston, United States, United States
Dan Hawkins's Contact Details
Dan Hawkins work email
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Dan Hawkins personal email
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Dan Hawkins phone numbers
About Dan Hawkins
Experienced Customer Success Manager with a demonstrated history of working in the computer software, marketing and outbound sales industry. Skilled in email marketing, customer success and service, and team leadership.
Dan Hawkins's Current Company Details
Dan Hawkins Work Experience Details
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Strategic Customer Success ManagerVouched Nov 2024 - PresentSeattle, Wa, Us
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OwnerMan And Cat Candle Company Jan 2022 - PresentMillbury, Ma, UsCreator and Owner of Man & Cat Candle Company - a small business focused on making unique, great smelling candles and giving back to the local community.The name is inspired by how my cat Boo Boo joins me in all my candle making sessions, sniffing candles and providing support. 10% of all the proceeds of Man & Cat Candle Company go to the Community Cat Connection in Webster, MA., where Boo Boo and I met.Man & Cat operates online, as well as in person at local markets and pop-up events. -
Technical Solutions DirectorRightbound Jan 2024 - Nov 2024Kirkland, Wa, UsAs Technical Solutions Director I maintain a large book of business of our most valuable accounts, while supporting in Pre-Sales discussions and partner management. During pre-sales I meet with customers to demo and showcase the product, as well as complete paid or free proof-of-concept trials. For partnerships I meet with technical or exec leaders on the partner teams and review what a partnership with RightBound can mean for their customers, and help them execute once signed. I support customers from first meeting to implementation and adoption. -
Technical Director Of Customer SuccessRightbound Nov 2022 - Jan 2024Kirkland, Wa, UsAs Technical Director of Customer Success I supported a large book of our most valuable customers. I met regularly with our Product and Development teams to new features and improvements, as well as discuss customer needs and wants. If customer escalations occurred on the customer success team I stepped in to support and lead efforts to solve. Responsible for creating an maintaining the internal customer success documentation, as well as creating our online knowledge base for customer use.
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Customer Success Team LeadRightbound Jun 2022 - Nov 2022Kirkland, Wa, UsSupported the Customer Success team in training, growth and customer relationships. Met with product, marketing and development teams to ensure team alignment. Owner of largest ROI customers, ensuring renewals and upsells.
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Senior Customer Success ManagerRightbound Dec 2021 - Jun 2022Kirkland, Wa, Us-Owner of largest accounts, maintain long-term relationship with strategic customers-Support team processes and growth, as well as training and best practices for new employees
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Customer Success ManagerRightbound Feb 2021 - Dec 2021Kirkland, Wa, Us-Managed, owned relationships and onboarded customers to focus on success and retention.-Consulted customers on how to improve their sales development efforts using AI-based platform-Learned and fully understood customers’ needs to actively solve pain points and achieve goals. -Collaborated with product, marketing, and sales teams to communicate customer needs to design the future of the product
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Manager, Campaign ServicesIntegrate Jan 2020 - Feb 2021Phoenix, Az, Us• Directly managed campaign managers, focused on team growth, development, and staffing• Created and Implemented department goals and OKRs, enforced company goals and vision• Fostered cross department coordination with Sales, Product, and Finance leadership teams• Coordinated responses to large scale escalations, client issues or product support -
Campaign Management Team LeadIntegrate Mar 2019 - Jan 2020Phoenix, Az, Us• Oversaw team of up to eight Campaign Managers through coaching and training• Held One-on-Ones with direct reports, interviewed and helped select new team members• Developed training plans, best practices and created new processes with internal teams• Held small book of strategic accounts and managed their demand marketing campaigns
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Campaign ManagerIntegrate Aug 2018 - Feb 2019Phoenix, Az, Us-Utilized Integrate's software to serve customer's marketing teams by building and managing demand marketing campaigns-Provided customer support for internal and external customers and Integrate's sales team-Developed and delivered campaign reporting and analytics through Integrate's software-Synced campaign information with customers CRM platforms through Marketo, Eloqua and other marketing automation software
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Campaign ManagerInternational Data Group (Idg) Jul 2014 - Aug 2018Needham, Ma, Us-Coordinated, deployed and managed online lead generation campaigns-Leveraged email marketing and analyzed metrics throughout campaign life cycle-Collaborated internally and externally to best serve clients-Monitored campaign performance and leveraged internal and industry best practices accordingly -
Marketing TempRetrofit Technologies Feb 2014 - Mar 2014Taunton, Ma, UsTemporary position to help generate attendance at several informational events. Sent emails, made phone calls, and followed up with possible interested parties. Kept track of responses and communications using spreadsheets, and followed up with 250 contacts a day. -
Level Design InternCreat Studios Oct 2013 - Dec 2013Canton, Ma, UsPlay tested and reported bugs for upcoming unreleased game. Created weekly levels for published title, and developed levels for upcoming game. -
Textbook AssistantCapital Region Boces Jun 2010 - Oct 2013Albany, Ny, UsFulfilled book orders for children in private schools around the capital region. -
Project ManagerRail Dynamics Group Jun 2013 - Sep 2013Created Timelines, sprints, held meetings and communicated with artists, programmers and Directors of the company.
Dan Hawkins Skills
Six Sigma
Lean Manufacturing
Continuous Improvement
Manufacturing
Automotive
Manufacturing Operations Management
Cross Functional Team Leadership
Kaizen
Value Stream Mapping
Supply Chain
Process Improvement
Quality System
Management
Leadership
Manufacturing Operations
Change Management
Toyota Production System
Kanban
Global Sourcing
Team Building
5s
Materials Management
Supply Chain Management
Dmaic
Supplier Quality
Strategic Planning
Operational Excellence
Root Cause Analysis
Operations Management
Apqp
Supply Management
Sourcing
Process Engineering
Ppap
Quality Management
Fmea
Strategy
Manufacturing Engineering
Spc
Iso
Jit
Mrp
Strategic Thinking
Delivering Results
Culture Change
Change Leadership
Communications
Game Design
Level Design
Unity3d
Videogame Design
Powerpoint
Character Design
Game Design Documents
Statistical Data Analysis
Panda3d
C++
Microsoft Office
Texturing
Microsoft Word
Video Games
Rapid Level Prototyping
Spss
Maya
Corona Sdk
C#
Java
Sound Design
Microsoft Excel
Phone Etiquette
Digital Marketing
Online Advertising
Copy Writing
Dan Hawkins Education Details
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Rensselaer Polytechnic InstituteCognitive Science
Frequently Asked Questions about Dan Hawkins
What company does Dan Hawkins work for?
Dan Hawkins works for Vouched
What is Dan Hawkins's role at the current company?
Dan Hawkins's current role is Strategic Customer Success Manager at Vouched | Candle Maker.
What is Dan Hawkins's email address?
Dan Hawkins's email address is dh****@****aft.com
What is Dan Hawkins's direct phone number?
Dan Hawkins's direct phone number is +151841*****
What schools did Dan Hawkins attend?
Dan Hawkins attended Rensselaer Polytechnic Institute.
What are some of Dan Hawkins's interests?
Dan Hawkins has interest in Skateboarding, Paintball, Video Gaming, Video Game Design.
What skills is Dan Hawkins known for?
Dan Hawkins has skills like Six Sigma, Lean Manufacturing, Continuous Improvement, Manufacturing, Automotive, Manufacturing Operations Management, Cross Functional Team Leadership, Kaizen, Value Stream Mapping, Supply Chain, Process Improvement, Quality System.
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