I started The Schroeder Consultancy to help fill the gap for small businesses that rely on technology but do not have a need for full-time IT staff. My services are holistic and tailored to each individual client. I provide everything from cloud migration to hardware maintenance and organizational policy. I help my clients select, implement and maintain effective and reliable business systems so that owners and team members can focus on building their business. Here are a few examples of the kinds of services I commonly provide:• Cloud Migration - As a Microsoft Cloud Service Provider, I can offer both products and services to replace aging infrastructure• Specific business systems such as accounting packages and time tracking systems• Infrastructure consulting and implementation including storage and servers• Business continuity and backup services such as automated cloud-based backups• Networking and connectivity including Internet access, telephony, switching and routing• Network security including firewalls, VPN and remote access.• Disaster Recovery Services• Compliance servicesBuilding TSC is the culmination of decades of life lessons in technology, business, and customer service. I'm proud of the opportunity to partner with many diverse integrity-driven businesses in the Eugene, Springfield (And now greater Northwest!) area.

BE/NBU Technical Support ManagerThe Technical Support Manager position was a great opportunity to develop a system for delivering outstanding customer service. I really enjoy working with enterprise customers and contributing to a complex, global team. Here are some of the core job duties:• Managed a mixed frontline, advanced and appliance team for Backup Exec, and Net Backup• Worked with a large team of support managers to standardize procedures across the globe• Developed & piloted processes within my team and expanded them across the globe• Managed roll-out of company-wide projects to ensure standardized implementation• Managed expectations and handled escalations to help TSEs and customers succeed• Created a culture of excellence within my team and used it to influence the greater organization• Leveraged data to develop performance indicators and drove those indicators to improve metricsMy time at Symantec and Veritas was a great opportunity to learn about working with large customers in a large support environment. My time spent with other support managers allowed me to see many different approaches and add a large number of tools to my repertoire.

The Director of Information Technology is responsible for directing information technology activities and providing technology vision and leadership in the development and implementation of business-wide information technology programs that enable achievement of corporate business objectives. • Strategic planning and emerging technologies• Leadership and management of the IT team• Budget• Vendor and Contract Administration• Systems Administration• Project Management• Relationship Building• Supervision of four direct reports• Maintaining online services 24/7• Alignment with applicable law and best practices• Data Security and disaster recoveryDuring my time at ISTE I also oversaw a large infrastructure modernization project that included designing and implementing updated versions of their AMS, virtual host, email, data, storage, backup and security systems. We also set up a real-time automated data sharing system with the University of Oregon.

The Data Center Engineer position handled the build-out and management for enterprise media delivery systems for the DES platform R&D team.• Assembled configured and managed large data centers and fiber fabrics• Configured and managed EVA and MSA disk storage devices and tape libraries• Imaged and reconfigured systems with Altiris Deployment Solution• Implemented central data center management systems such as OpenView• Actively monitored all systems for reliability and performance• Designed and deployed complex networks using Cisco routers and firewalls• Acquired CCNA certificationAt HP I built out and administrated three R&D labs including a lab to transcode and normalize content from major movie studios, a lab to store and distribute the content and a lab to solely handle service continuity and load balancing. The labs included a large (256 node) SAN fabric, a highly secure storage facility for video content and large implementation of the ADIC (now Quantum) heterogeneous file system.Core technologies included HP DL and ML series server hardware, HP EVA and MSA disk silos, HP MSL tape libraries, Brocade SAN fabrics, Quantum (formerly ADIC) StorNext file system and Storage Manager, Cisco routers and firewalls, Imperva application firewall, VMware virtualization systems, Red Hat Enterprise Linux, Windows Server operating systems, Altiris Deployment Solution, Rimage duplication systems, HP Systems Insight Manager and HP OpenView products.

The IT Manager position included team building, process development, web development, network administration, technical writing, testing and systems design, development & integration.• Managed BSI’s Technical Support and Production Teams• Webmaster duties including server setup, web design and web development• Network architecture design monitoring and administration• Business systems administration• Project management for large broadcast industry implementations• Systems analysis and design for BSI and clients• Systems integration in many broadcast facilities throughout the United States• Process development including software life cycle and testing protocolsData storage and DBA duties including database design and maintenance• Technical writing to include all BSI manuals, help files and some marketing copyAs IT Manager at BSI I lead the team that designed, built and delivered the automation system for the six Cumulus Media radio stations in Eugene, as well as many other complex automation systems for radio stations around the United States and around the worldCore technologies included gigabit networking, routers, Symantec enterprise antivirus products, firewalls, Apache and MS IIS web servers, Exchange and Postfix email systems, POS solutions, MySQL and MS Access databases, Microsoft and Linux operating systems, industry-specific technologies such as satellite switching and audio routing systems and development languages including PHP, ASP, VB Script, and JavaScript.

The Sykes TTL position involved acting as a trainer and team leader for a team of Support Technicians on the Microsoft and Disney Interactive technical support accounts.• Trained and quantified metrics for a team of twelve Support Technicians• Supported all Microsoft Office products on the Windows and Mac platforms• Handled day-to-day supervision and ensured performance for a frontline Microsoft support team• Selected, trained and supervised the peak-season support team for Disney Interactive• Cross-trained to contribute on all of the Microsoft support queues at the Bismarck location• Authored HTML in Notepad and Microsoft Front Page• Created simple macros and executable files with Visual Basic• Configured client side and peer to peer networks for Windows and Macintosh workstationsAt Sykes I had the opportunity to train with some of the best trainers from Microsoft and The Disney Company. I have always enjoyed helping people and I find great satisfaction in performing front-line technical support. While in this position I was able to cross-train between all of the popular Microsoft Office and graphic manipulation applications on the Mac and Windows platforms as well as participate in customer service training from The Disney Company, who are in a league of their own when it comes to exceeding customer expectations.

The Munitions Maintenance Crew Chief supervises teams of technicians who maintain, repair and ready nuclear and conventional munitions in support of national defense.• Supervised diverse teams including overseas contract labor• Maintained strict discipline and attention to detail in the performance of work• Completed two extended tours at King Fahd Air Base during the first gulf war• Twice a member of a unit awarded with the Air Force Outstanding Unit Award• Carried SECRET security clearanceThe U.S. Air Force was a great way to start my career. I was able to travel widely and had the opportunity to work with people from many diverse backgrounds. I was also schooled in a level of technical attention to detail that many people never get the opportunity to experience. Of course, defending our nation in wartime was a particular honor as well as an education in the proper application of leadership practices in high-stress situations.