Dan Chua Email and Phone Number
Dan Chua personal email
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Senior leader in product, technology, and portfolio management with a track record of delivering commercial outcomes while delighting customers with great experiences that drive loyalty and retention.Valued for having a deep sense of accountability and composure in solving complex organisational problems, and for having a genuine focus on people, supporting and empowering teams with empathy while championing collaboration.With expertise spanning strategy development, governance, solution delivery, stakeholder engagement, and data-driven performance management, excels in transforming vision into impactful results. Known for a leadership style that combines strategic foresight, adaptive planning, and decisiveness to overcome complex challenges.Some Key Achievements: • Successfully managed project portfolios exceeding $300M capital budget, ensuring fit-for-purpose governance and alignment with strategic objectives. • Spearheaded an operational transformation initiative, driving 69.2% reduction in operational risks and ~$2m YoY operational cost savings. • Delivered strategic initiatives to optimise digital performance, resulting in 13% YoY increase in digital leads and 5% YoY increase in digital sales.Core Competencies: • Digital Transformation & Innovation | Strategy Development | Strategic Planning & Execution | Delivery and Operational Excellence • Portfolio Management & Governance | EPMO Leadership | Executive Stakeholder Engagement • Marketing Technology | Digital Marketing | Digital Sales | Conversion Rate Optimisation | Customer and Corporate CommunicationsHolds an MBA from Macquarie Business School, awarded the Academic Excellence Award for achieving a perfect GPA of 4.0, complemented by certifications and trainings in Agile delivery, PMO leadership, productivity, executive stakeholder engagement, and IT.
Telstra Health
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Head Of Product And Technology Strategy And ExcellenceTelstra Health Nov 2024 - PresentMelbourne, Victoria, AuLeads the strategy development, execution, governance and continuous improvement of the unified product and technology portfolio to exceed customer needs, differentiate Telstra Health from competitors, meet compliance and regulatory obligations, champion best-in-class clinical safety, and create sustainable high-performance product economics aligned with strategic priorities.Key Responsibilities:• Strategic planning and roadmap development for combined product and technology portfolio, ensuring organisational alignment with respect to priorities and capacity allocation• Scaled Agile rollout and lean portfolio management and governance to enhance delivery excellence• Data and insights driven operational management to ensure consistent adherence to agreed standards - e.g., SLA, system performance, availability, change success, and defect resolution• Cost optimisation and risk management through IT procurement and asset management
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Head Of Digital Strategy And PerformanceMcmillan Shakespeare (Mmsg) Nov 2023 - Nov 2024Melbourne, Victoria, AuLed the development and execution of initiatives and processes that enabled every digital interaction to deliver measurable outcomes for customers and for the organisation. This role encompassed business partnership, strategic planning, digital performance marketing, communications, and governance of the over-all digital portfolio, all while aligning planning and delivery process with Agile methodologies.Core Focus Areas:-Strategic Planning & Execution-Business Partnership-Portfolio Management & Governance-Digital Marketing and Communications-Digital Journey Optimisation (Websites and Apps)-Agile Capability Uplift-SEO and SEM-Sales Conversion Rate OptimisationWith a strong emphasis on ideation, discovery, and digital innovation, I helped guide the organisation in becoming a tech-driven leader, optimising sales conversion rates, improving our agility in response to fast-paced business needs, and enhancing customer engagement through personalised, automated digital experiences. -
Senior Director, Portfolio Management & PlanningOptus Mar 2021 - Nov 2023Macquarie Park, Nsw, AuLed the planning, implementation, governance, and reporting of all enterprise-wide technology projects and programs (average CAPEX ~$300m) in Optus Consumer and business divisions.Led the annual CAPEX planning process, ensuring that project investments aligned with the strategic goals of the enterprise. Managed the successful execution and governance of the portfolio, with more than 50 projects and programs running in parallel. To achieve this, we worked closely with our CoE and Governance functions, as well as our delivery community made up of Program Managers, Business Analysts, Change Managers, IT and Digital delivery teams, third party vendors, and key business functions such as GTM and Risk Management. -
Head Of Pmo (Psu)Commonwealth Bank Jul 2020 - Mar 2021Sydney, Nsw, AuLed the PMO of CBA's Payments Service Utility. Our goal was to ensure that our high-value investment portfolio (>$150m) delivered on its intended strategic benefits to the Group.At any given day, our team provided the following services to our PM community and stakeholders:• Strategic Investment Planning• Portfolio Prioritisation and Management• Governance and Change Control• Performance Reporting and Assurance• PM Coaching and Capability Development -
Senior Manager - Strategy & TransformationCommonwealth Bank Dec 2017 - Jul 2020Sydney, Nsw, Au• Led a cross-functional team of Technology, Risk and Productivity professionals who managed the execution of multiple strategic initiatives• Led the annual refresh of our operational strategy to ensure constant alignment with our purpose and evolving customer needs• Development and ownership of over-all road map for strategic transformation; responsible for management of inter-dependencies, adherence to timelines, and removal of impediments• Led an on-going diagnostic and remediation exercise to identify, assess, and improve high priority processes in terms of their operational risk profiles and cost efficiencies• Accountable for the delivery of tangible benefits in the form of cost reduction and operational risk buy-down• Enforced project and change governance frameworks to ensure predictable levels of quality in every deliverable, and consistent adherence to policies and protocols• Engaged stakeholders on a regular basis - including business sponsors, technical delivery teams, and third parties• Oversaw the delivery of discrete strategic initiatives in response to changing business needs (e.g., regulatory changes or shifts in operating model)• Led the creation and refinement of business cases for new projects through to their endorsement for funding
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Manager - Solution DeliveryCommonwealth Bank Oct 2016 - Dec 2017Sydney, Nsw, Au• Scrum Master / Project Manager responsibilities for CommSec BI and Analytics projects running in parallel (with at least 10 initiatives of varying sizes per release cycle)• Co-facilitated fortnightly Prioritisation Forums with senior leaders across CommSec• Managed relationships with senior stakeholders to ensure constant alignment with their priorities• Improved the end-to-end delivery process by removing steps with little to no customer value• Ensured the project team's adherence to time, scope and resource requirements• Owned the knowledge management process within the team including set-up and maintenance of process documentation and technical frameworks• Indirect people leadership to a staff of 8 project delivery professionals (comprised of Technical BA's, Developers and Architects)
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Scrum MasterCommonwealth Bank Aug 2013 - Jul 2016Sydney, Nsw, AuLed the Scout and Engagement team of a large program of work within the Operations space of CBA. My team team looked into upcoming streams of work within the program’s pipeline, in which I was primarily accountable for the delivery of Agile inception outcomes, such as ROI/cost-benefit reports, high level business requirements, and technical solution designs.I also managed the delivery of large to small scale projects in the areas of Analytics, BI, and operational reporting. I worked directly with Compliance and Risk Executive Leaders in managing the delivery of data solutions to address regulatory and compliance requirements.
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Lead Technical Business AnalystFoxtel Sep 2010 - Sep 2013North Ryde, Sydney, AuLed the the end-to-end successful delivery of four major BI & Analytics projects, as well as the full SDLC of various small to medium work requests. In many occasions, I have done hands-on ETL development and testing, which allowed me to gain extensive technical knowledge on BI & Analytics. -
It ProfessionalMacquarie Group Jan 2010 - Sep 2010Sydney, Nsw, AuResponsible for providing operational support to critical infrastructure applications such as Remedy, RequestCenter, Control-SA, Atrium Orchestrator, AlarmPoint, and PAR. -
Technology ConsultantHewlett-Packard Apr 2008 - Dec 2009Houston, Texas, UsProvided operational support to Data Warehousing applications, and led the team's ISO20k accreditation. -
Affiliate - Digital Signal Processing LaboratoryUniversity Of The Philippines 2006 - 2008Quezon City, Metro Manila, PhDelivered an undergraduate project that involved the development of a MP3 player using a Digital Signal Processor (DSP). This was at a time when MP3 players were only starting to gain momentum in the market.
Dan Chua Skills
Dan Chua Education Details
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Macquarie Business SchoolMaster Of Business Administration - Mba -
University Of The PhilippinesElectronics And Communications Engineering
Frequently Asked Questions about Dan Chua
What company does Dan Chua work for?
Dan Chua works for Telstra Health
What is Dan Chua's role at the current company?
Dan Chua's current role is Product and Technology Leader | MBA, Strategy, Portfolio Management, Product Management, Digital Sales & Marketing, PMO, Transformation, Agile, Planning, Delivery.
What is Dan Chua's email address?
Dan Chua's email address is da****@****hoo.com
What schools did Dan Chua attend?
Dan Chua attended Macquarie Business School, University Of The Philippines.
What skills is Dan Chua known for?
Dan Chua has skills like Sdlc, Business Analysis, Itil, Data Warehousing, Etl, Requirements Analysis, Integration, Solution Architecture, Databases, Unix, Business Intelligence, Business Process.
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