NVOY Technologies specialise in helping fast growing companies to develop and deploy a cloud first scalable IT strategy and provide a fully managed service for IT support. Our team is experienced across both growing start-up companies and larger corporate IT departments, allowing your business to leverage many years’ experience of best practice. In my role as Support Engineer, I am responsible for delivering technical and customer support to multiple clients, ensuring uptime, fast and reliable resolution of incidents and outstanding customer service.

* Level 3 support for casino systems HALO, FusionEx, Gsystems, Casinoweb app, SugarCRM, MMS, PCMS* Monitoring of Interfaces between application for Casino Systems on Biztalk* Creation of Quick recovery guide for users* Manage casino system servers not limited to Database, Application and Web (Windows, Linux)* Collaboration between Service Desk, Desk Side, Network and Systems, QA and Project Management team to accomplish projects and resolutions

* SOP system for clients includes imaging, reformatting, installation of common software, system and driver updates* Familiarized in data center, handled Inspur Servers, hardware troubleshooting and replacement, gathering logs, escalation.* Contact vendors for warranty and replacement

* System Administrator to Infor HMS (Hotel PMS), Agilysys (POS), Smartermail (email), NEC (PABX), Sophos (Anti-Virus), Shadow Protect (Backup System), Hyper V, Windows Server, Microsoft SQL Server (Database)* Managed network administration by installation, configuration, and monitoring of switches, access points and routers* Configured firewall (Cisco ASA) and VPN to enable secure connectivity between head office and resort* Act as Project Manager between internal and vendors (Implement automated system such as POS, and PMS, Implementation of Satellite TV, Implementation and enablement of guest WIFI and fiber backbone)* Collaborated with engineering department to expand and troubleshoot IT infrastructure within the resort* Prepare annual departmental budget (allocate for contingency plan, partner with vendors to discuss projects)* Install, upgrade, monitor, maintain and Support, (on-site troubleshooting, remote, via phone and escalate to vendors when necessary supported Microsoft operating systems such as windows 7,8,10 and Windows servers such as Windows Server 2008, 2012 and 2016, Microsoft office 2007, 2013, 2016, Mac OS X 10.11 above) and other common software* Provide customer support for 100 plus employees including corporate and at least 40 external guests

* Consult technical requirements of clients to fit Sage 300 ERP software* Prepare user training* Implement Sage 300 to clients by installation of software, and User Acceptance Testing* Configure pre-requisites such as reports (crystal reports), ODBC (clients and servers), database (oracle and MS SQL)* Act as Technical Support to 20 existing clients including MNC such as Sumitomo* Vendor Escalation

* Maintained and diagnose network for IP phones, LAN connectivity, internet and printers* Troubleshoot and solve desktop and application software within agreed service level time frames* Extended life span of workstations by following preventive maintenance schedules* Supporting users to ensure their Epitome HIS and Sage ACCPAC systems are working properly and give technical support