Supervised day-to-day operations; customer service, social media, quality testing, design, marketing and salesHired project managers, online marketing staff, customer service reps, quality assurance leaders and site operatorsRestructured KPI tools enhancing customer understanding, budgeting and understanding of key reportsCreated new product release and project management flows saving over $125K annually; 100 weekly employee hoursManaged team of 12 responsible for creating entity documents, standards and training of new processes

Responsible for the coordinated management of multiple projects in-line with strategic business initiativesManaged communication channels between all stakeholders, both internal and external through project status reports, daily standup meetings and UATTrained complete project lifecycle, project schedule, human resources, budgets, timeline, quality assurance, team communications and risk managementProvided recommendations and the elimination of potential project roadblocks ensuring successful releaseLead communication between Tokyo headquarters, New York City and Saigon officesParticipated on the development of the third largest mobile social networking site in the Japanese industry

Assisted in sustaining CRM growth for General Growth Properties – the largest retail real estate agency in the US by securing 2,500 visitor arrivals to their center daily despite lowering visitor arrivals to Hawaii, Japanese consumer focusedImplemented ad programs for high profile clientele wishing to reach and sustain Japanese consumer business in the areas of luxury, sports and dining.Maintained day-to-day communication between client retail locations and front-line employees ensuring smooth program progress to successfully obtain forecasted budgetsTop advertising sales account executive managing the launch of over 50 domestic and international clientele print and outdoor media campaigns per quarterReassessed and executed a sales and marketing initiative plan for a leading tourist publication, resulting in a 70% increase in sales, 90% client retention and 20% cost reduction in publication overhead

Evaluated market needs and proposed new flow to serving our client needs and as a result acquired new sales leads Launched an eco-friendly solar panel work bag into the international market within two months.Introduced two new products into the international marketplace and secured multiple wholesale orders for major retailers exceeding budgeted sales.Trained staff of six in China and US Mainland offices to secure dealers in international strategic locales