Dan Hermann Email & Phone Number

Auburn Hills, Mi

Manufacturing Technical Support Specialist - Stamping Technology Division• Supporting about 300 users in multiple locations. Issues included: network connectivity, drive/server access, password and login script issues, printer and print job resolutions, and OS compatibilities with Network applications. R&D new design/CAD software for OS compatibility and integration. Planning and facilitation of current equipment standards as well as future product planning and implementation.• Hardware Troubleshooting: hard disk, motherboard, processor, and peripheral card failures. New hardware installations.• Software Troubleshooting: installation and maintenance of operating systems, office suites and vendor software.

DIA/DA for Chrysler - Advanced Stamping Manufacturing division• Supporting about 300 users in multiple locations. Issues included: network connectivity, drive/server access, password and login script issues, printer and print job resolutions, and OS compatibilities with Network applications. R&D new design/CAD software for OS compatibility and integration. Planning and facilitation of current equipment standards as well as future product planning and implementation. • Hardware Troubleshooting: hard disk, motherboard, processor, and peripheral card failures. New hardware installations.• Software Troubleshooting: installation and maintenance of operating systems, office suites and vendor software.

DIA/DA for Chrysler - Advanced Stamping Manufacturing division• Supporting about 300 users in multiple locations. Issues included: network connectivity, drive/server access, password and login script issues, printer and print job resolutions, and OS compatibilities with Network applications. R&D new design/CAD software for OS compatibility and integration. Planning and facilitation of current equipment standards as well as future product planning and implementation. • Hardware Troubleshooting: hard disk, motherboard, processor, and peripheral card failures. New hardware installations.• Software Troubleshooting: installation and maintenance of operating systems, office suites and vendor software.

MAJOR JOB DUTIES:*Complete pre-wiring and multiple dwelling installations*Connect and disconnect cable services*Perform upgrades & downgrades*Install drops, outlets, converters, and other cable system devices in subscriber homes*Ensure cabling meets G.O. 95 specifications*Complete necessary paperwork*Educate customers on products and services*Operate an Acterna signal meter or similar brand*Calculate signal and engineer premise cabling for optimal performance*Climb telephone poles*Lift ladder (maximum height of 28 ft and maximum weight of 80 lbs)*Other duties as assigned*Read and interpret documents such as work orders and procedure manuals*Fill out forms and complete work orders*Communicate effectively with customers and employees*Understand and carry out instructions furnished in written, oral or diagram form*Repeatedly lift and carry equipment and tools (up to 80lbs)*Operate tools effectively, including but not limited to, drills, hammers, pliers, crimpers, wire strippers, screwdrivers, and wrenches

Comerica

LAN Administration for nationwide network. Object creation and troubleshooting, networking issues and application distribution, server administration and backup.

Farmington Hills

• Response Center duties included supporting 500 users in departments located both onsite and nationally. Issues included: network connectivity, drive/server access, password and login script issues, printer and print job resolutions, and OS compatibilities with Network applications.• Hardware Troubleshooting: hard disk, motherboard, processor, and peripheral card failures. New hardware installations.• Software Troubleshooting: installation and maintenance of operating systems, office suites and vendor software.

Madison Heights

This is a physical, fast-paced position that involves continual lifting, lowering and sliding packages that typically weigh 25 - 35 lbs. and may weigh up to 70 lbs. Part-time employees usually work 3 ½ - 4 hours each weekday (Monday through Friday) and typically do not work on weekends or selected holidays.

Master Of Science - Ms, Management Information Systems And Services

Bachelor’S Degree, General Studies

B.A, Applied Sciences (Cis)

Certification, Microsoft Certified Professional

Certification, Certified Novell Internetware 4.11 Administrator