Dan Hewer Email & Phone Number

Taiwan

Taiwan

• Product Manager responsible for field upgrades and service plans applicable to the global install base of ~15000 Edwards gas abatement products, used within the semiconductor manufacturing industry.
• Seconded to Taiwan to continue responsibilities of previous role and to provide face-to face support for Asia region customer centres to achieve their service plan targets.
• Additional mission to assess customer requirements and analysis active service plans to create commercialised service plan products with clear case studies and skeleton models available to support global account teams.
• Collaboration with divisional business development teams acting as a subject matter expert to support customer proposal and implementation of service plans.

Singapore

• Product Manager responsible for field upgrades applicable to the install base.
• Seconded to Singapore to directly collate voice of customer feedback from sales, applications, service teams to fulfil significant field upgrade market opportunities.
• Accountable for compiling market requirements and calculating serviceable available market for field upgrade opportunities across Europe, America and Asia regions.
• Defining project scopes and working with UK based engineering teams, to release upgrade products offering environmental, productivity and cost-of-ownership value propositions and return-on-investment based on.
• Collaboration with marketing and communications teams to support internal and external launch campaigns by hosting Q&A webinars and publishing awareness videos, case studies and technical bulletins.
• Setting of project priorities based using available resource to define a 2-year roadmap equating to approximately $20M+ revenue. Responsible for presenting roadmap to regional teams on a quarterly basis.

Clevedon, England, United Kingdom

• Located in the UK premises to build face-to-face relationships with the technology, engineering and manufacturing teams, to manage released and new service-related products.
• Build long distance working relationships with regional teams to ensure service products reflect requirements and support regional key performance indicators.
• Responsible for supporting Product Manager peers in the new product introduction of abatement systems, ensuring service requirements are established and met.
• Ensure that product service readiness such as FSE training, SOPs and spares documentation is aligned with the product launch.
• Ensure the install base receive the engineering focus to address component obsolescence and quality related issues. Acting as representative of the service division to ensure resolutions align with regional expectations.
• Initiate continuous improvement projects to deliver field upgrades, adhering to the Product Commercialisation Process.

Kidderminster, Worcestershire

• Management of the field service branch for the laser and turret punch division, covering part of the UK and Republic of Ireland.
• Line manager to six field service engineers, responsible for their daily scheduling covering all preventative and corrective maintenance.
• Responsible for conducting PDRs and annual salary reviews.
• Representation of the service department by directly supporting customers, offering technical support, securing service contracts, managing machine move logistics, and resolving customer queries.
• Working in a busy and fast-moving environment, making business decisions to ensure the highest level of customer service.

Kidderminster, Worcestershire

• Service responsibility for the install base of CNC laser machinery with Fanuc control, for the sheet metal fabrication industry.
• Building relationships with customers from director through to operator roles, to strengthen individual and company profile.
• Responsible for preventative maintenance of machinery, providing component and tooling recommendations to optimise performance.
• Ability to diagnose and rectify electrical and mechanical machine faults to minimise unscheduled downtime.
• Responsible for delivering customer and colleague training in safety, operation and maintenance.
• Supported Scandinavian and Spanish subsidiaries of Amada for commissioning of specialist machinery.

Bristol, United Kingdom

Bristol, United Kingdom

• An unpaid position, responsible for offering pastoral care to students and acting as a duty tutor out of office hours. I have contributed largely in planning the hall events such as the winter and summer balls.

Bristol, United Kingdom

• Elected as one of eight sabbatical officers to represent the student body and be responsible for the operational running of the Students' Union.
• Supervised the running of 56 sports clubs as the Athletic Union Chair, which involves managing club finances, chairing captains meetings, organising events, and managing a budget of almost £200K to fund such activities.
• Trustee duties included the distribution of the £1M block grant and business decisions regarding the commercial and membership services.

Cim Marketing Skills For Marketing Professionals

This course is run by the Chartered Institute of Marketing over 13 online sessions. It provides the skills and tools to develop.

Bachelor Of Engineering (Beng), Mechanical Engineering

Essential Management Course