Dan Higgins Email & Phone Number

Peabody, Massachusetts, United States

Managing website customer portals.

Woburn, Massachusetts, United States

Problem-Solver, Customer Service, Coach, Trainer, Mentor, Motivator, Team Builder & Leader Managing the production phase down processes; while ensuring safety, quality, production, distribution, and cost-containment goals are met; and customer faith in this plant and company is retained during difficult times.• Department Leader - removing barriers, meeting critical safety goals, quality standards, and delivery targets by organizing, planning, and leading distribution operations including staffing and job scheduling. • Confer with managers of other departments to coordinate the flow of materials consistent with production needs and quality expectations. Maintain proactive communication with Press and Bindery Departments to ensure production occurs as scheduled. Adjust as necessary to meet schedule.• Direct and coordinate all freight operations, material receiving, small parcel shipments, and operational flow of product throughout the facility as well as implement and enforce company policies, standards, and practices. • Lead, train, develop, mentor, evaluate, and direct a 23-person team of distribution employees in the freight operations and inventory control departments. • Support Customers and Customer Service with technical issues, recommendations, and nurtured positive customer relationships. Provide customer service, technical, and mechanical support. • Direct and ensure the smooth transition of information from one shift to the next – communicating expectations. Direct Preventative / Predictive Maintenance (TPM)• Manage overtime, payroll, and attendance. • Provided positive leadership, integrity, predictability, and perseverance while fostering two-way communications to positively impact employee morale and positive relations.Other responsabilities: Customer Account Manager, Shipping and Receiving Associate.

Henniker, Nh

• Researched outdoor racing events in New Hampshire and organized the collected information into the database• Collaboratively planned and designed website layout

Manchester, Nh

• Implemented training program for new employees• Fulfilled a wide range of customer service responsibilities• Performed reorganization and replenishing of store merchandise

Candia, Nh

• Efficiently conducted daily set up of golf carts and other transportation for patrons of an 18 hole golf course• Organized and prepared facilities and equipment for tournaments and events

Manchester, Nh

• Read and interpreted blueprints to install Ethernet cables in various structures including college campuses and office buildings