Enterprise Project and Program governance for multiple clients. Marsh & McLennan (New York, NY) Led the global deployment of a web based artificial intelligence technology platform designed to deliver insurance services and solutions to clients more effectively.• Partner with client executives to define program goals, schedule and the product roadmap.• Run project, program and steering committee meetings, report status and resolve issues.• Collaborate with Agile development teams to create and deploy product enhancements.• Review website performance using Adobe Analytics (Omniture) and identify improvement opportunities.Altice USA (Bethpage, NY)Partnered with business leaders to manage key hardware and software initiatives as well as deliver new products and programs including:• First non-wireless implementation of HD calling• First Wi-Fi phone offered by a cable operator• First 1Gb Internet Service available to multiple dwelling units• A cloud-based phone service targeted exclusively to small businesses The Office Of The Mayor (New York, NY)Oversaw the creation of the Citywide Event Management System.• Reengineered intra- and inter-agency processes, incorporating them into new, custom-developed applications and workflows, substantially reducing permit application cycle time.• End-to-end project management (Agile/Waterfall lifecycle) for numerous initiatives including: • The Mayor’s Office Of Media & Entertainment Permitting Portal • The Street Activity Permit Office Permitting Portal • The Department Of Parks Event Management & Sport Field Reservations Portal • Brooklyn Bridge Park Permitting Portal • NYC Events Mobile App • Integration with legacy NYC platforms including a GIS Street Closure Portal and bill payment siteCredit SuisseDomestic Program Management lead on $500MM initiative to replace multiple financial systems. Established Program and Project Management status reporting process and governance.

Defined and implemented project management best practices for a $100 Billion+ hedge fund. Assessed project management organizational structure and created procedures to support a distributed project manager network of more than 25 project managers. Managed the technology portfolio of the Account Management Department.

Executed the information technology strategy of the Risk Management and Fraud organizations. Collaborated with IT development organizations and external technology suppliers to facilitate the effective use of resources. • Managed a technology portfolio, overseeing critical implementations and improving delivery rate of failing projects by more than fifty percent.• Delivered multiple regulatory initiatives, including coordinating the output of several origination systems into a unified workflow and decisioning application.• Supervised a project management group that received Citi’s highest quality assurance scores. • Maintained the organization’s highest project-to-Project Manager ratio.

Project Portfolio Manager responsible for customer-facing applications. • Overall technologies lead integrating the $8 billion Providian Master Trust Portfolio. Responsibilities included technical program management, capacity planning, resource allocation and work stream/program reporting to senior and executive management.• Direct management of large-scale, complex projects supporting strategic goals, including Offshore (Mumbai) and near shore (Vancouver) Call Centers, a Sales Engine System supporting over one million annual cross sells and Internet-based electronic bill presentment and payment.• Served as Subject Matter Expert, documenting and standardizing technology management processes, enabling achievement of CMM level 2 and 3 certification.