Control company operations and organizational management for infrastructure quality management consulting company.♦ Enhancing business efficiencies by effectively overseeing company operations, program, and organizational management.♦ Leading the transition of the company’s technology infrastructure. This encompasses migrating from legacy systems to more modern, cost-effective digital solutions, resulting in significant overhead reductions.♦ Upgrade landline telephony to VOIP, GoToMeeting to MS Teams, onsite IT system administration to enterprise cloud, and MSP (managed service provider) to internal company managed system.♦ Oversee domestic and international talent acquisition.♦ Initiating and directing innovative digital marketing initiatives.

Administered transformative sales and partner channel management for largest AT&T-branded retail store company.♦ Built new partner channels and sales pipelines expanding customer accounts and referral volume 40%.♦ Delivered best practice customer success management attaining 100% customer satisfaction rating and $10K growth in sales revenue MoM.

Ran marketing program initiatives for infrastructure project construction provider.♦ Developed and streamlined marketing programs and processes.♦ Supported quality and management audits supervising data collection and customer (200+) collaboration.♦ Liaised with C-level executives including CEO and VP communicating business initiatives to staff and stakeholders.

Guided sales management and business development programs for global distributor of large volume wholesale medical supplies, surgical products and equipment.♦ Achieved $1.5M annually for pharmaceutical product sales analyzing industry and consumer trends, exposing new strategic business opportunities.♦ Restructured operational processes, which furthered business proficiencies.

Directed Chicago-based operations, supporting C-level and senior executive team members on property management, task management, and travel coordination.♦ Conceived and instituted new management and operational systems that elevated key performance metrics including patient and provider retention/attrition, distribution, and logistics.♦ Helped substantially in client acquisition and retention increases of 12%. Planned and hosted 100+ marketing and public relations events monthly.

⦁ Designed and implemented the build-out of 200+ major data and fiber optic networking systems for large corporate companies.⦁ Established long-term relationships with 20+ clients monthly while coordinating network transitions and maintenance.⦁ Exceeded client and company expectations while adhering to project budgets up to $100,000. ⦁ Saved company more than $30,000 per year through economical utilization of personnel, materials, and equipment.⦁ Completed all documentation for travel arrangements, company vehicles, and expense reports quickly and accurately.