Dan Ho Email & Phone Number

Singapore

Singapore

• Manage Jira, overseeing the setup and configuration of projects to align with user requirements. • Create and implement automation processes to streamline workflow efficiency. • Handle Bitbucket, Opsgenie, and Confluence platforms for integrated project management. • Collaborate with cross-functional teams to optimise project tracking and collaboration.

• Manage the imaging and issuance of Windows laptops and MacBooks for onboarding and off-boarding processes. • Oversee asset management, including procurement, licensing, and maintaining an organised inventory. • Create and maintain a Kanban board under the Agile framework to optimise project tracking and workflow. • Automate the handling of Jira tickets by integrating Okta and Slack, improving ticket management efficiency and communication.

• Conduct testing of various applications and software across different operating systems in the User Acceptance Testing (UAT) environment. • Collaborate with managed service providers to establish an inventory of hardware and software in the Infrastructure as a Service (IaaS) environment. • Maintain and research various agency statistics, software life cycles, and usage patterns, ensuring GovTech machines and other agencies adhered to IM8 guidelines • Monitor and assess the… Show more • Conduct testing of various applications and software across different operating systems in the User Acceptance Testing (UAT) environment. • Collaborate with managed service providers to establish an inventory of hardware and software in the Infrastructure as a Service (IaaS) environment. • Maintain and research various agency statistics, software life cycles, and usage patterns, ensuring GovTech machines and other agencies adhered to IM8 guidelines • Monitor and assess the performance, conflicts, and compatibility of new and existing software under controlled environments, providing detailed test findings reports. • Manage and monitor software licensing statistics, generating reports and flowcharts for stakeholders. • Participate in and provide guidance on infrastructure system enhancements, process improvements, and performance opmizations. Show less

● Dedicated Client and Customer support for App issues through in-App, Chat bot and ticketing. ● Developed and delivered weekly high-level report dashboards to clients measuring various aspects of support activity. ● Authored user guides, installation guides, coverages of technically sophisticated new features added to the product, created chat bot for website and in-app● Testing of in-house App prior to launch via UAT environment, test out App for Bugs, log and resolve via… Show more ● Dedicated Client and Customer support for App issues through in-App, Chat bot and ticketing. ● Developed and delivered weekly high-level report dashboards to clients measuring various aspects of support activity. ● Authored user guides, installation guides, coverages of technically sophisticated new features added to the product, created chat bot for website and in-app● Testing of in-house App prior to launch via UAT environment, test out App for Bugs, log and resolve via Jira● Managed and data mine various prospecting information to be integrated into various client reports on SFDC, Pipe drive and Excel Macros, Pivot tables and VLOOKUP’s. Show less

Singapore

• To service existing banking customers and client desks on their banking queries and emails.• To advice and service e-banking tokens and passwords for logging in to their e-banking accounts• Manage and liaise with Relationship Managers on their respective queries on various accounts and holdings.• Advice client over the phone for guidance on logging in to their accounts or navigational issues.

• Troubleshoot technical issues for hard drive• Implement and spearhead warranty claims from users• Amend /update customer information on SFDC and SAP system. • Maintaining the mailbox on SFDC/answering emails from customers on warranty replacement/RMA

• Support users from China, Hong Kong, Malaysia and Singapore• Troubleshoot technical issues related to mobile applications and hardware devices• Responsible for assisting complex technical issues via remote access using Bomgar.

Singapore

• Perform database mining from CRM software Salesforce.com for potential leads• Conduct primary research through phone surveys with appropriate decision makers.• Hold peer-to-peer conversations over the phone with VPs, Directors and other senior members of a company• Develop lead opportunities by qualifying accounts and collecting information that includes business challenges and data such as timelines, project teams, budget and competitive information.• Participate in… Show more • Perform database mining from CRM software Salesforce.com for potential leads• Conduct primary research through phone surveys with appropriate decision makers.• Hold peer-to-peer conversations over the phone with VPs, Directors and other senior members of a company• Develop lead opportunities by qualifying accounts and collecting information that includes business challenges and data such as timelines, project teams, budget and competitive information.• Participate in conference calls with Clients to articulate various trends in the market and further outline lead opportunities. Manage goals and objectives of multiple projects at the same time. Show less

Responsible for the renewal and overall sales of hi-tech service and support agreements to an established customer base.Use databases to research accounts and uncover new opportunities.Able to work effectively with 150-200 accounts per quarter.Generate sales quotations for customers, using dedicated sales database systems.Ensure the integrity of client information maintained in the database systems.Assist with streamlining of systems and processes to further enhance… Show more Responsible for the renewal and overall sales of hi-tech service and support agreements to an established customer base.Use databases to research accounts and uncover new opportunities.Able to work effectively with 150-200 accounts per quarter.Generate sales quotations for customers, using dedicated sales database systems.Ensure the integrity of client information maintained in the database systems.Assist with streamlining of systems and processes to further enhance automation and efficiency. Show less

Responsible for screening candidates for clients.Ensure all information is processed according to the guidelines implemented.

Responsible for servicing internal MediaCorp staff on issues regarding PC/printersSupport Email/Server issuesArranging engineers for onsite support.

Responsible for servicing bank staffs and support banking business units.Provide and process orders from customers for Desktops/laptops and peripherals.Analyze, research and offer solutions for IT related issues.Amend entries and details of assets using Asset Management tool and Oracle.Implement and plan onsite IT support for teller/banking staff to ensure minimal downtime.Oversee and liaise with engineers for onsite support.Spearhead inventory checks for Laptop, PC and… Show more Responsible for servicing bank staffs and support banking business units.Provide and process orders from customers for Desktops/laptops and peripherals.Analyze, research and offer solutions for IT related issues.Amend entries and details of assets using Asset Management tool and Oracle.Implement and plan onsite IT support for teller/banking staff to ensure minimal downtime.Oversee and liaise with engineers for onsite support.Spearhead inventory checks for Laptop, PC and peripherals on existing stock. Liaise with multiple vendors to ensure timely delivery of hardware/software and peripheral. Show less

Provide support for call-in customers for subscriptions as well as product activation.Process orders from customers for products from China/Taiwan/Hong Kong/Singapore and Oceania.Problem solving for call in customers regarding Microsoft licensing issues. To do fulfillment / replacement of Microsoft Products and peripherals.Liaise with various departments across the region for shipping, timing of product and service.Offer solutions for issues regarding MVLS (Microsoft Volume… Show more Provide support for call-in customers for subscriptions as well as product activation.Process orders from customers for products from China/Taiwan/Hong Kong/Singapore and Oceania.Problem solving for call in customers regarding Microsoft licensing issues. To do fulfillment / replacement of Microsoft Products and peripherals.Liaise with various departments across the region for shipping, timing of product and service.Offer solutions for issues regarding MVLS (Microsoft Volume Licensing Site or administering Software Assurance benefits (SA) and fulfillment of MSDN (Microsoft Software Development Network) products. Show less

Handle inquiries from World Bank delegates.Offer 1st Level Technical & troubleshooting support for delegates on laptop and desktop issues.Troubleshoot Networks, LAN, Internet connections, IT Peripherals and Printers.

Compiling and editing financial data for publication.Plan and schedule with courier companies on timing for magazines and books to ensure prompt delivery.Liaise with different departments of various insurance companies at home or abroad for financial data, Annual Financial Reports, list of Board of Director members and management teams.Proofread; edit various data with Adobe Indesign and to minimize instances of errors.

Diploma, Business Administration And Management, General

Salesforce Administrator

Certification, Microsoft Azure

Certification, Microsoft M365 Administrator