At Ogilvy, we believe that it doesn't matter how strong the idea is if we can't deliver. In my role as Head of Delivery, my job is to ultimately to ensure we can deliver on what we do, regardless of the scale. This encompasses everything from running and growing a strong, client-facing project delivery function, through to building a business-wide Resourcing function, through to devising and implementing a single core way of working regardless of discipline. It also means that I work directly with our clients to help ensure that we create sustainable value for both them and us through how we approach their business - everything from how we staff it through to how we price and value what we do. My role is equal parts change management and strategic leader, as Delivery is a new enterprise function to us, and it involves working across discipline and agency to fundamentally change how we do.

I lead Delivery on an integrated WPP team servicing IAG across multiple disciplines - media, creative, PR, and production, amongst others. My role encompasses overall commercial responsibility, staffing and resourcing, negotiation, project delivery, and running and developing a team of individuals able to address client needs regardless of size or shape of request.

A job where the title and the role don't quite add up. I'm a 'roaming agitator' - challenged with growth of key accounts into new areas of our business; working with partners in the wider Publicis Groupe to determine best practices and driving our integrated and digital output, people, process and teams; and improving our overall operations are more core challenges. Some days, I'm leading clients and new business efforts; others, I'm acting as a strategist; and others still, I'm driving work through the business in core operations and change management. It's a transformation role - leveraging my 'generalist' skill set in driving change and making great work.

Alongside my Managing Partner role at Holler, I've also held a Group role at Leo Burnett in the UK. As the Group Digital Operations Director, my job has been to work with senior management both in the UK and abroad on improving operations with digital in mind, drive thought leadership and best practice both internally and with clients, and drive integration of various practices together within the Group.

Holler believes in ideas that add to the culture of the world. Founded in 2001, we focus on doing things that matter for people and brands. The most recent version of success from us that shows this is Always' #likeagirl campaign, but we work in ways big and small to change organisations and communicate brands to the masses.- As the Managing Partner, responsible for the overall vision of the agency and our product, working with clients and peers on what we do and how, and aligning that with commercial challenges. - Key member of senior management team, responsible for all commercial and business strategy decisions, as well as working with senior-level clients on how we solve their business problems using digital and traditional solutions- Directly manage 12 direct reports across the agency in both strategic and execution roles, and responsible for recruitment and final hiring decisions across the agency.- Responsible for all executional processes, overall company capacity assessments, and continuous improvement for increased margins- Responsible for construction and negotiation of agreements with clients, inclusive of preferred supplier and retained agreements across multiple accounts- Key member of the new business team, writing strategy and operational pitch documents, preparing estimates and scoping, and directly presentingKey Accomplishments- Driven double-digit growth in Holler revenue over each of the last 5 years through product and service development, client management and inspiration- Led and won numerous key new clients over the years, inclusive of UBS, McDonald's, Red Bull, Mercedes-Benz, Sky, Arla Foods (Lurpak, Yogurt, Cocio), Revlon, P&G, and Coca-Cola- Introduced new practices to Holler, such as the agency’s editorial offering for creating more effective content across more channels, paid media and programmatic offerings across social channels, and business transformation offering through digital prototyping and cultural understanding

Holler believes in ideas that add to the culture of the world. Founded in 2001, we focus on doing things that matter for people and brands. The most recent version of success from us that shows this is Always' #likeagirl campaign, but we work in ways big and small to change organisations and communicate brands to the masses.Responsibilities• As Operations Director, responsible for all day-to-day operations of the company, including P&Ls, account plans and models, and retention and growth of the staff.• Key member of senior management team; responsible for hiring decisions and recommendations for where to hire, annual budgeting and reconciliation, internal processes, and general company cultural, financial and professional decisions• Key account direction role where workload and client require; trusted contact for clients when senior involvement is required• Responsible for all executional processes, overall company capacity assessments, and continuous improvement for increased margins• Responsible for construction and negotiation of agreements with clients, inclusive of preferred supplier and retained agreements across multiple accounts• Key member of the new business team, writing pitch documents, preparing estimates and scoping, and pitching for new business• Responsible for working with Leo Burnett Digital Operations to manage intracompany workings, models of integration, and negotiation and agreement of terms on all projects

Holler believes in ideas that add to the culture of the world. Founded in 2001, we focus on doing things that matter for people and brands. The most recent version of success from us that shows this is Always' #likeagirl campaign, but we work in ways big and small to change organisations and communicate brands to the masses.Responsibilities• As the Head of Projects, responsible for the delivery and profitability of all projects• Key member of senior management team; responsible for hiring decisions and recommendations for where to hire, internal processes, and general company cultural, financial and professional decisions• Key account direction role where workload and client require; trusted contact for clients when senior involvement is required• Directly manages 5 staff members and indirectly manages 6 others, as well as external partners for programs where required• Responsible for growth of the technical team, inclusive of staffing and approaches to completion of projects• Responsible for all executional processes, overall company capacity assessments, and continuous improvement for increased margins• Responsible for construction and negotiation of agreements with clients, inclusive of preferred supplier and retained agreements across multiple accounts• Key member of the new business team, writing pitch documents, preparing estimates and scoping, and pitching for new business• Responsible for working with Leo Burnett Digital Operations to manage intracompany workings, models of integration, and negotiation and agreement of terms on all projects

Espresso is an integrated marketing agency, specializing in digital, experiential and traditional marketing efforts, and currently has 28 people in 2 offices in the Canada and the US.Clients included: Samsung, Carlsberg, Callaway Golf, Pearson EducationResponsibilities• As the Production Manager, managed all projects and timelines from an executional level, both for digital and traditional programs.• Responsible for everything through strategy, ideation and planning to execution, monitoring and maintenance• Key member of the management team; responsible for hiring decisions and recommendations for where to hire, internal processes, and general company cultural, financial and professional decisions• Directly managed 5 staff members and indirectly managed 4 others on a project basis, as well as external partners for programs where required• Created and managed project timelines, created estimates based on project requirements and resourcing required; managed as many as 25 projects concurrently• Responsible for all executional processes, resource management, and overall company capacity assessments

Spider Marketing Solutions is a marketing communications agency specializing in promotional, experiential, and digital marketing. Clients included WhiteWave Foods (Silk SoyMilk), Energizer, Coca-Cola (FarCoast Coffee), OLG, and Harley-Davidson.Responsibilities• As digital lead, managed all projects related to the online space, including websites, microsites, social media, e-mail marketing, measurement and analytics, and mobile• Responsible for everything through strategy, ideation and planning to execution, monitoring and maintenance• Managed 1.5 staff members, as well as external vendors for development and information architecture pieces of projects• Created and managed project timelines, created estimates based on project requirements and resourcing required; managed as many as 35 projects concurrently• A key member of the business development team, creating strategies and presentations, and presenting to brands in both Canada and the United States

Clients included Honda, Microsoft, Pizza Pizza, and local startups Sprouter and Zerofootprint.Worked with small and large businesses on their web design, graphic design and marketing needs. Projects included brand development, web development and implementation, print material design and production, marketing planning, and general consulting work. Work was sub-contracted as necessary, and I managed teams as large as 5. Clients ranged from small startups to national companies. During this time, I also had the opportunity to work on some personal development projects in order to further my skills and explore some of the business ideas I had.PH merged with Jet Cooper, which later exited to Shopify.

I worked with individuals and small businesses to meet their hardware, network & infrastructure, and technology needs. This included providing specifications and quotes for hardware and other technology needs, hardware implementation, network architecture and installation, on-call support, and proactive and reactive recommendations on technology needs. This position was very client-facing, and required constant contact and maintenance of client relationships to ensure my success.

As part of a small start-up, launched a gaming media site which is now defunct. Directed the overall branding and content, and contributed to development of the overall interface and backend for the site. Engaged with other companies to secure resources for our usage. In addition, built websites for small businesses, doing all of the design and development work. Not bad for a business I started at 13 years old!