Technical Support Manager
CurrentProvide technical support consultation to customers, sales and support staff via face-to-face correspondence, telephone, and web-based computer access. Travel to customer facilities for on-site installation of computer labs, including equipment setup, configuration and testing, computer hardware setup, software installation and configuration, and furniture building. Coordination with IT administrators and end users to ensure function and configuration meets requirements. Installation, maintenance and repair of 3-D printers. End user operations and maintenance training on all equipment.First point of contact for NAO humanoid robotics instructor training and support, member of technical committee for state and national humanoid robotics competitions (SkillsUSA.org) DEPCO develops and markets educational curriculum for early childhood, K-12, and the post-secondary market. Product topics include science; business, marketing, IT; careers and technology; early childhood; family and consumer sciences; industrial automation and pre-engineering (STEM and PLTW)