IT and program leadership for global, high impact initiatives that target a significanttransformation of the IT organization operation. Programs include: Building North AmericaBusiness Reviews; enhancement of Global Weekly Operations Review format and Metrics;and deployment of RFID asset tracking solution in Field Warehouses. Development and authoring of strategic Whitepapers.  Lead Technology Deep Dives

• IT leadership with focus on delivering and improving customer service and operational excellence through KPI’s, framework and continuous improvement.• Leader of Operational Excellence program called OE Insights with a charter to drive incremental improvements to the business through discovery, interpretation, and communication of meaningful patterns in data and KPI’s (representing North and South America).

• IT and Technology Manager for Amazon, responsible for MKE1 (Advanced Robotics Fulfillment, Kenosha, WI), MKE5 (Sort Center, Kenosha, WI), MDW8 (XL Fulfillment, Waukegan, IL) as well as several remote Amazon Logistics and fulfillment sites.• Directly leading team of 25 staff members to include Equipment Coordinators, Support Associates and Technical Engineering. • Responsible for support of fulfillment technology, network, workstation and enterprise applications. • IT Build Leader for launch of: MKE6 (Advanced Robotics Sort Center, Waukegan, IL) (October 2021) and OMA2 (Advanced Robotics Fulfillment, Omaha, NE) (April 2022)

VICE PRESIDENT / GENERAL MANAGER / BUSINESS UNIT MANAGER – MILWAUKEE DEBIT & ATM General Manager for businesses with 800+ customers and responsibility for all operations of the business to include, but not limited to: P&L, Strategy, Software Development, Product Management, Customer Implementations, Application Support, Technology, Customer Relations, Risk, Compliance and Sales. Line of Business and Profit & Loss (P&L) responsibility for industry leading Debit and ATM businesses ($35-$350mm Revenue); including $3.5mm+ Capital development budget. Consistent and documented P&L achievement and year over year growth. Strategic and Operation Product leadership resulting in the launch of market leading products including FIS Cardless Cash™ (1st in market) and ATM Managed Services. Directly leading teams of up to 50 staff members to include: Technical, Implementation, Product Management and support (managed by first level managers). Indirectly leading teams of up 150+ staff members in a matrixed organization. Provide industry thought leadership directly through industry events, conferences and customer / partner influence. Establishment, management and expansion of multiple vendor partner relationships. Provide business leadership sponsorship to key, large corporate and customer initiatives; key sales deals and M&A opportunities.

 Directly responsible for network planning, design, project management, installation and support of the Managed Customer Network product. The Managed Customer Network environment included 3000+ managed network endpoints, 500+ customers and revenue of $3M+. Led multiple teams including: Network Project Management (implementations), Network Design Engineering (design and proposal) and Network implementations. Managed total staff of 25 team members, including technical professionals with advanced certifications and certified project managers Consistently exceeded financial objects, reducing operating expense 5-10% annually Developed and executed implementation processes, standards and measurements with a focus on ITIL competencies that include: request, change, incident, problem and configuration/capacity management Closely managed large industry leading vendors/partners and participation in contract negotiations

 Led team of 15 project managers whose skill sets included LAN, WAN, Cisco IPT and traditional voice implementations (PBX). Participated in corporate acquisition due diligence and acquisition integration management. Collapsed separate voice and data project management teams into one team to leverage scale and technology convergence. Developed and enhanced processes for project assignment, line of business interlock, success measurements and client satisfaction measurement.

 Provided IT & Network Project Management based on PMI standards Successfully managed large volume of projects (20+ consecutive) ranging from 50 to 1500+ hours focusing on LAN, WAN and software implementations.