Daniel Holzman Email & Phone Number

Greater Atlanta Area

■ Leverage extensive experience to maximize efficiency in the network by collaborating with customers and developing a new CRM tool for OSS with Sales Force■ Expertly monitor all personnel and activity across the Northern Region, coordinating nine managers and 40 unionized employees to ensure that all operations are performed efficiently■ Maintain constant compliance with the Interstate Commerce Commission, Federal Railroad Administration, and all other local regulations and service orders■ Coordinate directly with government agencies and customers■ Optimize data quality on all regional traffic by expediting training and technical support■ Control the budget, implementations, and maintenance operations across the Northern Region

Greater Atlanta Area

■ Accurately coordinated car movement data reporting while also administering line-of-road and yard computer inventory maintenance■ Directly supervised OSS supervisors assigned to respective regions■ Facilitate increased clerical efficiency and data quality for all traffic in the region■ Handle train operations and customer commitments to keep costs controlled and bolster revenue

Greater Atlanta Area

■ Responsible for evaluating operations at NS terminals to ensure proper blocking and classification, and to ensure terminal compliance with the Thoroughbred Operating Plan connection requirements through monitoring terminal thru-put & dwell ■ Advises use of physical assets and manpower resources in system terminals with Division Officers to maintain the cost effective provision of rail services■ Coordinates with the NS Service Design, NS Operating Divisions, NS Transportation Network, and NS Customer Service to recommend changes to the NS Operating Plan to improve transit, as well as operating and terminal efficiencies ■ Participated in cross-departmental teams to improve terminal efficiencies. ■ Conducted on-site inspections and studies at system terminals, and conducted on-site training for division Officers in appropriate NS computer applications

Greater Atlanta Area

(Similar responsibilities to the above positions)

Greater Atlanta Area

(Similar responsibilities to the above positions)

Greater Atlanta Area

■ Collected and reconciled freight charges while promptly resolving critical situations with accounts■ Addressed billing disputes and analyzed management control reports to evaluate accounts■ Reviewed customer accounts and worked to minimize the outstanding accounts receivable