Supporting the growth of the Novata Solutions business.

Helping put the foundations in place deliver improved value to DQA customers.

Working with start-ups to help them find a path to revenue and on to profitability.

Working with businesses to provide awareness about AI - the benefits and the challenges. This is provided as public speaking sessions at conferences, tailored in-organisation sessions and annual partnerships for helping manage the AI journey in your organisation.Supporting Health providers in leveraging AI and automation solutions to lower administration and focus on care provision. This is through a combination of IT services work with partners, virtual CIO as a service on an annual subscription to help manage your digitisation journey and the re-selling of existing, best of breed solutions.Working with Healthcare software providers to support them in product definition, go-to-market and leveraging the Microsoft channel. This ranges from re-seller partnerships, through to annual mentoring partnerships and investment or acquisition into Microsoft based Health businesses with our funding partners.

Helping customers empower their frontline teams to achieve more and go home safely through the use of emerging Microsoft technologies.Sustainability is also a key area of focus. We help customers meet their ESG commitments by leveraging solutions that give them transparency on emissions as well as the tools required to reach a more sustainable operating model.

Supporting the growth of Velrada through by managing key accounts, performing sales presentations at both client sites and conferences, managing a team of consultants and through client delivery.

Managing and delivering a pipeline of innovative, cutting edge technology solutions that help organisations achieve more. I work with established organisations and start-ups to develop and market test potential technology solutions around which we then build and/or enhance teams. We then assist these teams in taking their solutions to a global audience and into a post revenue state.

- Owning the development and pipeline of all Business Intelligence / Management Information for MLC and NAB Wealth (c9000 employees).- Developing a BI Strategy and roadmap for NAB Wealth.- Expanding the areas of NAB Wealth serviced by the BI team.- Driving the re-organisation of the BI team to better support the business.- Leading a multi-million dollar BI programme to ensure business value.- Driving marketing strategies through the usage of existing data.- Integrating the team into the wider NAB groups BI function.

Accountable for all problem resolution, change management, customer relationship management, work tracking and delivery of all work across three technology portfolios:- TIBCO/J-Rules- Data Warehouse- Commissions calculation engineThe total value of the pipeline across all three portfolios at any one time is c$2m across 25 staff with varying delivery complexity. All of which is delivered in 4 integrated and 4 non-integrated releases a year.

Delivery Business Analyst focusing on delivery of enhancements and project work. Strong focus on understanding business needs and interpreting these to technical requirements.- Acting Delivery Lead managing all system changes from concept to Post Implementation review.- Lead BA for all project work coming in to the Data Warehouse area. - Mentor a junior BA working on the operational work and supporting developers in getting a better understanding of the way the business works. - A constant focus on customer experience has seen the delivery of 30 new initiatives within my first 4 months.- Representing the Data Warehouse team as an SME in the investigative stage of MLCs acquisition of Aviva.- Analysing and making recommendations on the ETL (IBM DataStage) processes resulting in 65% improvements in the speed of overnight processing.- Owning the testing of all enhancements prior to release.- Owning the definition of business and functional requirements.- Supporting enhancements to the reporting (Business Objects) metadata resulting in reporting speed improvements of up to 90%- Built and owned relationships and communications with key stakeholders to ensure buy-in where required and to facilitate day-to-day communications.

•Primary liaison between business teams and IT. Ensuring the correct requirements led to the correct solution. •Created a company specific project methodology (based on Prince 2) and implemented it into existing projects.•Project managed a $800,000 SharePoint implementation for 1300 users and third parties to replace existing intranet, managing teams across both IT and the wider business to deliver the project both on time and in budget.•Analysed business solutions with IT to ensure solutions meet both the IT architectural principles and the businesses requirements.•Supported multiple projects simultaneously including a $250,000 Contact Centre Strategy project, an $300,000 HR project to implement new training framework including Oracle functions, and a $100,000 project to implement a new infrastructure link between UNITE and a Deposit protection agency minimising a $25m business risk.•Supported the analysis and current use of the customer built CRM system, facilitating workshops and providing consultation

•Successfully managed the relationship between 3rd party suppliers and the business to achieve business goals. This includes 3rd party experts in India, Implementation consults and Cognos themselves. •Advised on best practice for BI documentation, development practices, and Data Warehouse construction. •Identified risks affecting the project and possible solutions. •Gathered both business requirements and customer requirements and aligned the two to meet business requirements. •Worked with IT to ensure the Enterprise Architecture put in place meets the business needs. •Used Framework Manager to provide a structure for reporting over a Data Warehouse and other external sources. Used Cognos BI 8.2 to develop and distribute reports through metrics manager in a scorecarding environment.

• Successfully managing the changes of telephony, scheduling, and BI systems to absorb Indian agents into the UK architecture. • Analysing end users use of Siebel CRM system to provide feedback to developers• Process mapping departmental operations for replicating the department in India. • Successfully migrating all Contact Centre Management information to a centralised team and a newly designed SAS system. • Developed an online transactional database for capturing real-time performance information. • Developing skills using Business Objects and an oracle database to provide full data capture and reporting solutions. • Managing a team of seven to control resource and support Contact Centre Operations • Redesigned and implemented a new incentive scheme for 400 employees saving around $20,000 a month. • Developing a zero cost database and reporting solution to centralise disparate systems data and provide a total reporting solution, with an estimated total saving to the business of $200,000 and reducing headcount by 2 FTE whilst improving efficiency. • Managed end to end delivery of reporting solution, including requirements gathering, project management and system delivery with IT. • Engaged with external suppliers to find technical solutions to improve business efficiency. • Successfully educating and managing customer expectations to make sure the service they receive is in line with their expectations. •Providing support and consultancy on behalf of the contact centre on data cleansing and data capture projects. Forecasting to the Contact Centre