* Manage phone lines and direct calls* Greet and direct customers and other store visitors* Oversee repair order intake and fulfillment* Draft and issue invoices to clients* Supervise payment process, including billing and collection* Provide verbal and written responses to customer questions and concerns

* Manage new employee onboarding and staff classroom training on food and alcoholic beverage products and regulations* Manage daily accounting tasks, including cross-checking server sums and cash deposit * Submit invoices, file pay roll, and verify end-of-month inventory* Provide superior customer service in personal interactions and written responses* Demonstrate expertise with software programs: Microsoft Office Suite, Positouch, and OSI University Programs. * Conduct staff performance reviews and facilitate conflict resolution as necessary.