Dani Lamb Email & Phone Number

Winter Haven, Florida, Us

-Responsible for overall management of Loan Operations maintenance and payment processing teams. -Supervises the Loan Operations maintenance and payment processing team and day-today processes: a team of 10-16 non-exempt direct reports-Sets departmental goals that are measurable in terms of improved productivity, expense control, and operating efficiency.-Continuously assesses the quality of team member performance, incoming volumes, productivity, capacity, SLAs, and metrics. And ensures team consistently meets or exceeds SLAs.-Provide feedback to upper management on all pertinent matters and developments relating to processes, customers, the department, or staff. Initiate appropriate action and make appropriate recommendations-Subject matter expert in the servicing on loans and payment processing areas and identifies business process/system improvements that streamline operations-Resolve more complex work problems, customer complaints, and fill in or assist with production work as necessary.-Communicates with bank department managers to promote efficient and correct workflow, establish positive working relationships across the organization.

Ridgeland, Mississippi, Us

-Meet all Budgeted items-Maintain delinquency and losses at FHC standards-Provide training to all branch employees -Establish and monitor employee production goals-Ensure the Branch office is maintained to FHC standards-Implement policies and procedures as directed by Home Office-Ensure customers receive the highest level of service from all employees -Ensure the Branch’s complies with all State and Federal laws and regulations-Perform additional functions depending on market demand and branch staffing to provide consistent quality customer service.

Greer, South Carolina, Us

-Manage and inspire team members to perform to their full potential, thus driving branch profitability-Exercises a degree of independent judgment in making decisions affecting employees and the work of the branch within company policy guidelines -Subject matter expert on our personal loan product offerings to present loan solutions to current and potential customers that help them achieve their financial goals.-Creates and maintains branch operations solvency by the control of assets, proper credit extension, and proper follow-up and counseling of past-due customers.-Trains and develops employees regarding current and new branch operations, company policies, procedures, and laws governing the consumer finance business. - Cultivates new relationships with local retail businesses. Partners with Account Managers to maintain strong relationships with current retail businesses, handle complaints and trains business partners in company policies and procedures.

Baton Rouge, La, Us

-Manager of a 7 person/ 7-million-dollar branch with over 2200 accounts. -Managed sales, overall account maintenance, credit and collections, customer service, finance, and management functions. Providing operational and administrative leadership for the branch team. Account Management, Portfolio Management, Credit Analysis, Customer Service Skills Training and Collections. -Coached. Motivated. Reinforced. Developed. Audited. Budgeted. Developed. Managed. -Experience in directing and coordinating financial activities of workers in a branch, office, or department of a financial establishment -Managed sales, overall account maintenance, credit and collections, customer service, finance, and management functions. Providing operational and administrative leadership for the branch team. -Account Management, Portfolio Management, Credit Analysis, Customer Service Skills Training and Collections. Drive sales and customer retention by performing customer transactions with the highest level of integrity -Maintain customer files in accordance with company policies and procedures -Increase branch profitability through customer relationship development, community involvement, marketing and building new business sources -Accurately determine loan values based off a comprehensive vehicle appraisal-Make daily bank deposits, accept customer payments, process vehicle liens, and comply with all applicable consumer and privacy laws-Ensure atmosphere of compliance by managing customer accounts, ensuring that payments are made in a timely manner, and collecting on past due accounts in accordance with Company policies and procedures and all local, state, and federal laws and regulations-Effectively mentor and assist with employee management, training, and development

New York, New York, Us

-Ensuring a positive total customer experience while originating consumer loans, commercial loans, 1st & 2nd mortgages as well as Equity lines of credit. Also completing loan applications, developing strong customer relationships, following up with customers to ensure approved loans close and meeting sales and collection goals. Consult with customers about their financial and personal objectives and offer loan solutions to help them achieve their goals.- Manage branch operations and ensure compliance with all business policies/procedures- Train, coach and motivate all staff members- Participate in the career development of each employee, including training of consumer lending products and services- Build strong, trusting relationships with new and existing customers- Provide exceptional service to ensure customer satisfaction and a continued relationship - Manage collection activities including consulting with customers on loan payments for past due accounts- Drive branch performance to successfully achieve business goals and branch profitably

Columbus, Oh, Us