Dani Chamoun Email & Phone Number

Lebanon

• Actively pursued upselling opportunities to increase fuel consumption. • Managed and nurtured relationships with key customers, facilitating negotiations and overseeing the renewal of agreements prior to expiration. • Supported sales representatives and customers in adopting and expanding the utilization of fuel and related value-added services for fleet management, executed cross-selling strategies to successfully introduce the BOLT offering to B2B clients.• Established clear retention objectives and operational milestones, contributing to customer retention and revenue enhancement within B2B accounts. Tracked KPIs to measure success in account management and sales growth.• Designed and implemented structured frameworks for regular customer engagement, anticipating future service needs and promoting cross-selling opportunities.• Advocated for a positive user experience, identifying and nurturing brand ambassadors to amplify product benefits and values across online and offline platforms

Dubai, United Arab Emirates

• Effectively managed a diverse client portfolio, ensuring their needs were met and exceeded.• Successfully optimized investment portfolios, resulting in increased returns and minimized risk, showcasing strategic decision-making skills.• Established and cultivated strategic partnerships to diversify the portfolio, acquire key assets, and capitalize on market opportunities.• Conducted in-depth market research to identify emerging trends, opportunities, and threats, providing a foundation for informed investment decisions.• Effectively communicated portfolio strategies and performance to clients, fostering strong relationships and building trust in financial decision-making.• Communicate with legal counsel to prepare sale and lease documents, ensuring all legal aspects are for property transactions.

Beirut, Lebanon

• Analyzed the insurance requirements of clients by conducting in-depth interviews and assessments to understand their financial situation, personal circumstances, and risk tolerance.• Based on the assessment, provided clients with tailored insurance recommendations, including coverage options, policy types, and premium estimates, to help them make informed decisions.• Reviewed existing insurance policies held by clients to ensure they aligned with their current needs and made suggestions for adjustments or additional coverage as necessary.• Stayed updated on insurance products and industry trends, researched different insurance providers to offer clients a variety of options, and ensured they received the most competitive rates.• Assisted clients in the event of an insurance claim, guided them through the claims process, ensured all necessary documentation was submitted, and advocated on their behalf to expedite claim settlements.

Beirut, Beirut Governorate, Lebanon

• Served as a direct point of contact for customers, whether they were individual consumers or other companies, providing information in response to inquiries about products or services, handling and resolving complaints, and assisting with questions and concerns.• Communicated with customers through various means, including telephone, email, fax, regular mail, or in person. • Provided answers to routine questions and requests, which often involved looking up information on a computer, and offered further research or explanation for more complex customer inquiries.• Followed company guidelines and procedures to handle and resolve customer complaints, which included asking questions to determine the validity of a complaint and offering possible solutions.• Assisted customers in deciding on products or services that best suited their needs, aided them in completing purchases or transactions, and, on occasion, encouraged additional purchases.

Lebanon

Achrafieh, Beirut Governorate, Lebanon