Danielle Cotten Email & Phone Number

Phoenix, Arizona, United States

Phoenix, Arizona, United States

Phoenix, Arizona, United States

• Verify and update benefit enrollments for current and retroactive elections for all client employees; change requests for demographics, elections, and dependents; notice of termination of employment or COBRA.
• Audit collections that are made for all client employee deductions and compare to current elections made to ensure proper processing of payroll. Update any discrepancies found within the auditing process.
• Verify and process all garnishments including Child Support requests and respond to any inquiries made by authoritative agencies.
• Process all employee terminations including all benefits currently enrolled and verifying COBRA coverage eligibility to ensure compliance.

Springfield, Oregon, United States

• Process a variety of accounts receivable transactions in Facets including cash adjustments, Fee/Discount transactions, Discretionary Billing Items, and Discretionary Alt Funded Items.
• Validate and enter refund requests on log. Review entries on refund log weekly to verify accuracy and submit for approval. Enter refund transactions in system and reconcile to log.
• Work as a member of the Lockbox Support Team to prepare the daily lockbox and checks scanner spreadsheets for Membership processing. Investigate and correct any errors encountered during the daily reconciliation.
• Process billing & delinquency suspend requests. Monitor delinquency and suspend reports, ensuring compliance with legal notification requirements.
• Process requested group terminations and monitored the automated terminations due to delinquency reporting. Ensure compliance with legal notification requirements and department procedures.
• Participate in the Mentor Team.

Springfield, Oregon, United States

• Train staff in the Individual Direct Rep positions. Assist mentor team, as needed. Develop and maintain training schedules and training documents in MS Word and Excel.
• Provide one-on-one training for 2-6 weeks, along with follow-up training quarterly for the first 12 months. Use Skype, cameras, and other technology to provide remote training.
• Provide daily and/or weekly status reports to team leaders during training. Status updates to the Team Lead and Manager at 45 & 90 days.
• Train employees on phones and expected customer service. Audit employees call daily and weekly through training and then monthly once fully trained.
• Lead and/or participate in process improvement and new technology to ensure efficiency and effectiveness. Prepare new hire training materials, workstations and printer set up. Monitor and maintain P & P’s, job aids and.
• Maintain accuracy standards required to meet PacificSource PRISM measures.

Springfield, Oregon, United States

• Process incoming forms, files and other notification requests using client plan documents and other guidelines. Research and resolve any questions or missing information by communicating with designated contacts. This.
• Reconcile payments received daily. Review invoice backup documentation received from client and record adjustments as applicable.
• Work with clients via designated contact, agent, broker, to collect unpaid amounts for past due invoices. Provide necessary invoice copies, account summaries and/or reports to support payment requests.
• Provide support via phone queue and shared e-mail queue in response to questions from clients, agents and PacificSource staff.
• Electronic record analysis and maintenance. Maintain a high level of accuracy in all areas of work including data entry in multiple databases and software platform(s).
• Ability to work independently on assigned tasks; demonstrate ability to prioritize tasks; exhibit high level of efficiency and attention to detail.

Eugene, Oregon, United States

• Implement center, school, community, and home-based treatment programs for patients and their families using applied behavior analysis (ABA).
• Implement treatment plans across multiple domains, including language, social, cognitive, executive functions, adaptive, and independent living, as well as pre-employment and vocational skills.
• Understand autism and how to treat the deficits and behaviors associated with the diagnosis.