Dani Ebbert Email & Phone Number

Los Angeles, Ca, Us

Santa Monica, Ca, Us

• Oversee all 400+ company accounts including key accounts- Burlington, Saks, TJX, Neiman Marcus, Anthropologie, Free People, Macy's, Nordstrom etc.• Manage all aspects of company accounts- sales revenue, profits, shipping documents and deadlines, shipping discrepancies, business meetings, private label business and resolve all customer service issues. • Manage all sales & inventory platforms- Shopify, FAIRE, Shipstation, Instagram, Salesforce, Hubspot etc. • Assist with product design, sourcing, development and production.• Travel to markets/trade shows across the US and internationally.

• Oversaw 200+ accounts in territories across the US and internationally (including key accounts)- generated revenue and exceeded monthly sales goals, resolved all account issues (shipping discrepancies, payments, PO's and customs documents etc.), order entry and met all account deadlines. • Opened the first and only distribution channel for the company in the UK- built sales to $50K in less than 2 months in partnership and established a $30K minimum monthly retainer.• Scheduled and attended all business meetings and tradeshows (US and international)- networked/closed new accounts and built existing account relationships. • Product development- assisted with product design for new collections and sourcing materials for new product categories each quarter.• Assisted with social media content creation- Instagram, Facebook, and Snapchat.

• Managed two teams of Operations Coordinators (customer service) in both the US and UK, as well as a 22-market clientele and stylist database.• Reviewed analytics daily/weekly/monthly- coached teams on KPI successes and areas of opportunity to increase revenue, productivity and customer retention. • Resolved all escalated customer service issues- canceled appointments, refunds, chargebacks and app trouble-shooting.• Investigated and resolved all LP and fraud issues internally and externally. • Managed key partnerships- led all efforts to market the business, increase brand awareness and open in new markets. Key partnerships included L'ORÉAL, TRESemmé, Dolce & Gabbana, The Zoe Report, Reebok, Betches, Coachella, Her Campus and more.• Create social media content calendar and content creation.• Assisted with social media content creation for Instagram, Facebook, Snapchat and The Glam App.

Torrance, Ca, Us

• Oversaw all daily operations of 20 stores ($22M), with each store operating on 5-10+ employees.• Reviewed sales performance, P&L, recruiting/hiring, payroll, and team coaching/training to ensure business was running to it's fullest potential and all KPI's were met across the board.• Traveled to markets to assist buying teams with buying and store allocation. • Revised and improved company policies and procedures, operations and employee training programs to increase employee/store productivity.• Recruited and hired top talent for all store locations. Processed all new hire paperwork.• Managed and resolved all escalated customer service issues.