Dani Ebbert Email & Phone Number

Santa Monica, CA, US

• Oversee all 400+ company accounts including key accounts- Burlington, Saks, TJX, Neiman Marcus, Anthropologie, Free People, Macy's, Nordstrom etc.
• Manage all aspects of company accounts- sales revenue, profits, shipping documents and deadlines, shipping discrepancies, business meetings, private label business and resolve all customer service issues.
• Manage all sales & inventory platforms- Shopify, FAIRE, Shipstation, Instagram, Salesforce, Hubspot etc.
• Assist with product design, sourcing, development and production.
• Travel to markets/trade shows across the US and internationally.

• Oversaw 200+ accounts in territories across the US and internationally (including key accounts)- generated revenue and exceeded monthly sales goals, resolved all account issues (shipping discrepancies, payments, PO's.
• Opened the first and only distribution channel for the company in the UK- built sales to $50K in less than 2 months in partnership and established a $30K minimum monthly retainer.
• Scheduled and attended all business meetings and tradeshows (US and international)- networked/closed new accounts and built existing account relationships.
• Product development- assisted with product design for new collections and sourcing materials for new product categories each quarter.
• Assisted with social media content creation- Instagram, Facebook, and Snapchat.

• Managed two teams of Operations Coordinators (customer service) in both the US and UK, as well as a 22-market clientele and stylist database.
• Reviewed analytics daily/weekly/monthly- coached teams on KPI successes and areas of opportunity to increase revenue, productivity and customer retention.
• Resolved all escalated customer service issues- canceled appointments, refunds, chargebacks and app trouble-shooting.
• Investigated and resolved all LP and fraud issues internally and externally.
• Managed key partnerships- led all efforts to market the business, increase brand awareness and open in new markets. Key partnerships included L'ORÉAL, TRESemmé, Dolce & Gabbana, The Zoe Report, Reebok, Betches.
• Create social media content calendar and content creation.

Torrance, CA, US

• Oversaw all daily operations of 20 stores ($22M), with each store operating on 5-10+ employees.
• Reviewed sales performance, P&L, recruiting/hiring, payroll, and team coaching/training to ensure business was running to it's fullest potential and all KPI's were met across the board.
• Traveled to markets to assist buying teams with buying and store allocation.
• Revised and improved company policies and procedures, operations and employee training programs to increase employee/store productivity.
• Recruited and hired top talent for all store locations. Processed all new hire paperwork.
• Managed and resolved all escalated customer service issues.