Account Management: Directed the management of accounts for over 50 staff members, ensuring seamless communication and operations while maintaining a high level of client satisfaction.Team Leadership: Guided existing staff through their work journey, providing ongoing support and mentorship to enhance their performance and career development.Recruitment: Led recruitment campaigns for both temporary and permanent positions, sourcing and vetting candidates through platforms such as LinkedIn, Facebook, Indeed, Reed, CV Library, and Totaljobs. Successfully placed candidates with major UK contractors.Compliance: Conducted thorough background checks and vetting processes to ensure candidates met all necessary requirements and were a good fit for their roles.Marketing: Created and managed marketing materials, including adverts, posters, leaflets, and digital content, to attract both clients and staff. Developed company signatures and promotional content for various occasions.Social Media Management: Enhanced the company's online presence by promoting services on multiple social media platforms, designing bespoke content to engage and attract audiences.Innovative Solutions: Utilized QR codes for marketing and operational purposes, streamlining processes and improving accessibility.

Site Management: Oversaw the daily operations of a local COVID-19 testing site, ensuring compliance with strict health and safety guidelines.Team Management: Led and trained a team of site staff, providing support and ensuring adherence to protocols and procedures.Logistics Coordination: Managed communications with external contractors for the delivery of goods and site maintenance, ensuring timely and efficient service.Health and Safety Compliance: Conducted regular risk assessments, COSHH, fire and electrical safety checks, and visual structural inspections. Ensured the site met all DHSC, IPC, and other regulatory standards.Recruitment: Conducted interviews and recruited new staff for the site, maintaining a robust and competent team.Multilingual Support: Used language skills to assist non-English speaking patients, providing clear instructions and enhancing their experience.

Customer Service: Acted as the first point of contact for visitors and clients, presenting a professional and friendly impression.Communication Management: Handled incoming phone calls and mail from suppliers, drivers, and contractors, ensuring efficient communication and resolution of inquiries.Documentation: Prepared and managed paperwork for deliveries and stock collections, ensuring accuracy and preventing discrepancies.Delivery Coordination: Monitored and chased deliveries from suppliers and drivers, ensuring timely and accurate delivery within deadlines.Compliance: Ensured drivers' licenses and working hours were compliant with legal and safety standards.

Control Room Administration: Managed daily figures input and coordinated control room activities, ensuring smooth warehouse operations.Training and Development: Provided comprehensive training and instruction to warehouse workers and management teams, facilitating both theoretical and practical learning.First Line Management: Covered FLM roles during absences, overseeing shift plans, staff deployment, safety briefings, and productivity optimizationDocumentation and Communication: Typed and printed necessary documents, handled incoming calls, and ensured clear communication within the warehouse.Multilingual Support: Assisted in investigations, meetings, and employee interactions through translation services, bridging language barriers.