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@agilent.com
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Daniela Leal is listed as Customer Service and Support Manager | Customer Care | Customer Satisfaction | based in São Paulo, São Paulo, Brazil. AeroLeads shows a work email signal at agilent.com and a matched LinkedIn profile for Daniela Leal.
Daniela Leal previously worked as Senior Tech Support Manager at Cepheid and Service Manager at Videojet Technologies. Daniela Leal holds Master Of Business Administration (Mba) from Fia - Fundação Instituto De Administração.
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AeroLeads found 1 current-domain work email signal for Daniela Leal. Compare company email patterns before reaching out.
I am a Support and Customer Services team leader, working every day to make sure customer loyalty and satisfaction levels are improving. My experience includes managing a customer service contact center, managing relationships with third party providers, training and motivating staff, deployment of new technologies to improve customer experience among other activities. I enjoy working on innovation projects and helping team members develop their full potential.
Listed skills include Management, Team Leadership, Strategic Planning, Software Documentation, and 15 others.
A career timeline built from the work history available for this profile.
São Paulo, São Paulo, Brazil
Cepheid, a Danaher CompanyResponsible for managing Tier1 and Tier2 group of managers for US and LATAM, for direct and indirect channels in the diagnostics market.Define goals, expectations, and direction for the Management Team to execute against strategics initiatives and annual operation planDevelop and improved product support and coverage, strategies.
Barueri, São Paulo, Brazil
Videojet, a Danaher CompanyResponsible for service operations management, providing direction and leading multiple teams for maintaining processes effectiveness, readiness for supporting customers in different environments, always looking for improvement opportunities and secure achievement of business objectives and KPIs targets.Directly managed the team.
São Paulo Area, Brazil
I have managed a technical response team for inbound customers service calls and inquiries, performing a complete overhaul over the years, resulting in dramatically improved customer experience, decreased abandon rates, decreased duration of calls, decreased dispatches to field response and increased capacity of the response center, making it best-in-class.
São Paulo Area, Brazil
Worked with the training and testing teams to ensure the project teams produce quality deliverables, being responsible for training business users and post go-live support activities.Provided support, troubleshooting and training to SAP CRM end users in South America sales teams, deploying updates in software configurations, solving technical issues, and.
São Paulo Area, Brazil
Interfaced with customers for sales and support calls, acting as main point of contact for processing of orders submitted by sales reps, checking for accuracy and meeting of order acceptance criteria, cleansing any pending credit or PO issues, clarifying scopes of work and facilitating many other aspects of order fulfilment.Processed inbound customer.
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Daniela Leal is listed as Customer Service and Support Manager | Customer Care | Customer Satisfaction |.
AeroLeads has found 1 work email signal at @agilent.com for Daniela Leal.
Daniela Leal is based in São Paulo, São Paulo, Brazil.
Daniela Leal has worked for Cepheid, Videojet Technologies, and Agilent Technologies.
You can use AeroLeads to view verified contact signals for Daniela Leal, including work email, phone, and LinkedIn data when available.
Daniela Leal holds Master Of Business Administration (Mba) from Fia - Fundação Instituto De Administração.
Daniela Leal is listed with skills including Management, Team Leadership, Strategic Planning, Software Documentation, Cross Functional Team Leadership, Process Improvement, Customer Satisfaction, and Crm.
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