Dani Mc Mahon Email & Phone Number

Dublin, County Dublin, Ireland

Lead UX Designer across award winning Digital Channels (App, Online & Kbc.ie)UX Champion representing KBC Ireland in the Mobile Centre of Excellence for KBC Group increasing App Store ratings from 3.8 - 4.3 starsCreating brand new end-to-end digital customer journeys Assessing existing customer journeys and identifying pain points and opportunities for growth and improvementConducting workshops for CX and UX enhancements across all channelsWireframing for new and existing journeys (both UX & UI changes)Creating user flows for new journeys and building wireframes for developmentUser testing of new journeys at prototype stage, Beta and in productionContent lead for KBC.ie working closely with stakeholders, both internal and external to ensure content is optimal for users across all channelsseeing a 30% increase in salesRelease coordinator for KBC.ie working closely with our development agency, internal change management board and testersManagement of change requests through a team mailbox following governance best practices.

Dublin

Content Lead for the KBC.ie redesign project.UX designer working to ensure UI/UX of website and KBC Mobile App creates an enjoyable customer experience through continuous development and optimisation.Working with Figma and Adobe XD to create both lo-res and hi-res wireframes.Work closely with project teams across the Bank on new innovative development within the mobile application.Assist with market research, benchmarking and building business cases.Senior content manager responsible for management of content on public website.Release coordinator in charge of scoping and driving releases for KBC.ie with third party provider.Organising and supporting business testing for updates and releases on KBC.ie.Work with stakeholders in the delivery management of defined channel change.Assist with identification of project tasks and estimation of same.Identify and manage conflicts and/or alignment of requirements to ensure the most effective approach to delivering business needs.Develop relationships with business units and liaise on business processes and production readiness.

Social media monitoring and management (including Twitter, Facebook and Webchat)Monitoring and management of Customer Services mailboxPoint of contact for customers Assisting with queries on current, deposit and mortgage accountsComplaint managementGeneral admin tasks

General administration of group pensions.

Working as first point on contact for customers on a daily basis. Working with targets and stats on a daily and monthly basis. Working on several different systems simultaneously whilst contributing to the customer experience and performance of the team.

Celaya, Gto, Mexico

Teaching students the four basic abilities in the English language with a focus on business language and vocabulary.

Celaya, Gto, Mexico

Teaching students the four basic abilities. During the academic year 2012 - 2013 I was also teaching geography, literature, biology and science as part of the SISTEMA UNO programme.

Working with both basic and advanced English classes, teaching the four basic abilities in English as well as English literature (short stories, creative writing and drama). Responsible for setting of exams, organising of final projects and end of semester production of Romeo and Juliet.

Msc, Digital Transformation

Professional Diploma, Ux Design

Executive Diploma In Strategic Digital Marketing, Digital Marketing

Post Graduate Diploma In Advertising And Digital Communications, Creative Stream

Strategic and creative approaches to an integrated advertising campaign. Creative Director for winning 'Pitch Night' team. Creative.

Bachelor Of Arts (Ba), English And History

Activities and Societies: Member of NUIM Badminton ClubCritical Theory and Research 1 & 2 Post War to Post Modern Literature Irish Studies.

Diploma, Graphic Design, Distinction

Photoshop Illustrator In Design Strata

Leaving Certificate

Activities and Societies: Orchestra, choir, running.