Maximizing and ensuring all aspects of the pool user's experience such as cordial, welcoming, and safe check-in and check-out, tracking pool capacity, pool and deck cleanliness, available and respectful information resource, opening and closing completeness and accuracy. Timeliness and dependability are my hallmarks. Sensitive and aware of guests' pool water and deck safety and accessibility, pleasant volume control, property safety, and equipment integrity, while encouraging a cheerful, refreshing, delightful pool guest experience for all ages and accessibility levels. I love swimming and I want others to enjoy the healthy, social aquatic experience at their comfort levels.

Assigned to marquee Life Sciences, Pharmaceuticals, and Communications and Media Technology engagements.

Product Analyst, Asset Management, Senior Technical Writer, Change Contol Coordinator, Service Delivery Management, Security Requirements elucidation, SharePoint and Confluence Admin and Editor, as a Cognizant employee at Johnson & Johnson.

Service Delivery Lead Coordinator, Program/Portfolio Coordinator supporting multiple Process Groups (Dev/Ops, Digital Workplace, eMail and Legacy Collaborative Tools, SSO, Analytics, AI, Big Data, Data Science, etc.,) as Junior Project Manager, Technical Writer, Intranet Journalist, UAT Tester, Agile Framework - Scrum Master, Onboarding Specialist, Compliance Specialist, and PMO Coordinator, and Data Science/Data Analytics project tracker and reports generator as a Cognizant employee at EMD Millipore Sigma, which is owned by Merck KGaA.

• Working in the Merck Enterprise ITSM Department, acted as a Senior Technical Writer and Lead UAT/Operational/SIT Tester for the Remedy Upgrade – Remedy Platform Upgrade for use globally by the IT Ticket Management Community (related to Incident Management, Change Management, Problem Management, Knowledge Management, Foundation, Configuration, and Service Request Management data). This project upgraded the current Remedy 7.6.04 version to the latest 9 Version and in addition, the current 2.6 Version of Case Management to Version 4.5.Key Deliverables:All end-user training for Change, Incident, Asset, Problem, Knowledge, Service Request, Service Level, and Case (HR and PtP) Management LMS training courses regarding usage of the upgraded Remedy tool and upgrade Case Management tool, CASE.Job Aids Updates to all area (such as PM, CM (and CM Templates), KM, and IM) existing Job Aids and Reference Guides.SDLC Documentation: Requirements, RTM, Development Test Plan, User Acceptance Test Plan, Data Migration Plan, Development Test Summary Report, User Acceptance Test Summary Report, Release Authorization Notification (RAN), System Documentation Index (SDI), and Quality Assurance Summary Report. • Lead UAT Tester and Testing Status Coordinator. Tracked and performed troubleshooting on testing issues detected testing in both the new Remedy and Case POC and UAT environments. Conducted analysis on issues that arose from dry run and test script execution. Revised hundreds of existing test scripts in HP ALM to support the new Remedy 9.0 interface and functionalities. Created new test scripts for Asset and Configuration Use Cases. Executed SIT, User Acceptance, Load, Performance, Stress, Archiving, and Operational tests. .• Hypercare Issue Log Tracker and Hypercare Updates Change Controls Tester and Coordinator.• Working in a System Admin role, created new Solution Templates for HR and PtP Teams to be deployed with the new release of Case.

Merck Animal Health R&D IT ATS, BTS, and PTS Projects and Program Portfolio ManagementGlobal Training Logistics, translations, and Materials CoordinatorMerck Animal Health Grants Appropriation System Jr. Project ManagerIncident,Change, and Problem Management.SLA Author working with numerous Support OrganizationsIssues Tracking to complete resolutionSummary Reports AuthorBusiness and PMO AnalysisSW License Allocation, tracking, and monitoringKPA Authoring for Help Desk AnalystsShare Point AdminITIL Admin

Supporting the PMO Leadership on a neuroscience branding program. To that end, here are my key tasks:Analysis and Coordination on the new Multi-channel Marketing, Analytics, and Campaign Project - multi-channel, SAAS marketing solutionManagement Program – Branded and Unbranded Marketing Program for well-known neuroscience brands. Off-shore and near-shore Release Management Coordination of projects in the OAPI Commercial IT Project PortfolioTracked milestones to plan on a dynamic, fluid, very-market-centric Marketing ProgramTracked Risks, Issues, Actions, Contingencies, and Decisions determinedly to resolution across the project.Facilitated Analytics and Product Road Map Meetings and ActionsExcelled at rapid, time-sensitive communications between vendorsCaptured Meeting Minutes and translated them into meaningful Actions and Next Steps.Co-lead new Incident, Change, Problem Management and Release Management Initiatives using Service Now.Tracked Multi-marketing platform vendor Product Releases from both a Consumer and an HCP perspective (dual release schedule). Release Managed bi-weekly Short-term releases.Partnered with the Otsuka T&V organization to reformat 3rd-party documents into standard T&V SDLC TemplatesSOW and SLA Coordination for the different vendors and ad agencies Routing Legal Agreements and SOWs through Service Management Suite, ensuring Approvals and Rejections are sufficiently documentedData Project Coordinator for the - a marketing campaign engagement and analytics project. Worked with the numerous different vendors (Platform tool by IMS Health and the data providers: Call Centers, Ad Agencies, Samples Programs, Speaker Programs). I helped coordinate Operational Reports, Analytics Views inconsistencies from Tableau, etc. Coordinator/Liaison to the Sales Ops, Digital Marketing, and new Sales/Marketing DB Teams. Coordinated and proofed FIAs.Facilitated KPIs and Web Analytics meetings between the different program vendors and agencies

Technical Writer, GxP SOPs Admin and Reviewer/Editor, Internal and External Audits Coordinator, Training Metrics, SABA Admin, Quality Agreements and Position Papers Coordinator. MBR ReviewerTraining Compliance Analysis

Inspection Readiness Preparation and real-time document retrievalDeployed MyLearning System across MMD ID Sites.SAP Deployment across Merck sites: Successfully program coordinated remediation efforts for existing manufacturing Shop Floor Systems such as LIMS, MES, Warehouse IM and WM systems, with new SAP deployment. Tracked and communicated the SCRs and TIRs between COMET (Enterprise-wide SAP implementation using many SAP modules) and TRANSIT.Built configuration items (CI’s) in Remedy System.Entered and tracked Incidents. Change Controls. Problems, Known Errors, Work Orders, Risks, and Knowledge Base Articles in Remedy.Coordinated and edited numerous Technical Bulletins across MMD IT.CAPA and NOE Tracking.MIDAS Steward for MMD IT.Successfully presented Merck Data Integrity course to MMD IT Contractors and ConsultantsDetailed tracking and follow-ups COMET and TRANSIT SCRs, TIR.Meeting Minutes Extraordinaire.Remediation for PAI Findings Responses – Documentation updated, tracings clarifications, Change Control close outs, SOP level setting and lock-stepping of site procedures to global procedures.Quality Reviewer of SDLC DeliverablesSDLC Documentation Index Author and MaintainerSOP AuthorElectronic Workflows CoordinatorPre Audit ReviewsProduct Review Tracking and follow-upsTracked Service Disruptions for the TRANSIT Project.Inspection Readiness Decks and Training Checklists preparation, Part 11 Compliance CoordinationElectronic Vocabulary CoordinatorCognos Reporting Coordinator

Project Coordinator/Technical Admin/Documentation Specialist of the MMD IT MES CoE and MES CoE Change Review Board. On-boarding legacy users to Merck Electronic Document Validated System, Electronic Records Management, Risk Assessment Facilitator and Results Summary Writer, Test Cases Coordinator, Quality Assurance, UA Tester, Migration analyst for migrating divisional training records from the Merck Legacy Training System to the New Merck Training SystemTech Writer of the MMD IT MES CoE and MES CoE Change Review Board. • Author/Editor/Proofreader/Pre QA Reviewer for the whole suite of MES SOPs including Change Management, Master Data, EBR, WMS, Disaster Recovery, Training Development, MBRs under the SDLC Lifecycle, • Co-Author and Maintainer of MES (using Werum PAS-X V2 and then Werum PAS-X V3) QAP and QASR for MES Core Releases working in a highly regulated cGMP environment.• Lead Technical Writer/Notes Taker at the April 2009 Merck – Schering-Plough IT Merger Collaboration Discussions and Summit.• MMD IT Lead Steward for the Merck Information Documentation Asset System – the official Electronic Data Management System of Merck. Prepped SDLC documents for importing into MIDAS. Initiated and terminated workflows, ran Audit Flow and Workflow reports, attributed documents, performed mass migrations of documents into MIDAS, authored MIDAS WI’s and Training Presentations. Became the MMD IT Go-To Person for MIDAS. Known for my timely response times and availability. Performed troubleshooting on MIDAS issues and I am a frequent contributor of KBAs to the Merck MIDAS Community (Team Space).Expertise at providing timely project status reports and help desk/incident notifications. Timely, thorough communications are my specialty.Coordinator legacy shop floor, warehousing, mes, and quality systems integrating to SAP.LMS (Learning Management System) Coordinator and Curricula and Online Content Admin, courses migtation test protocol executionPMO Coordinator

Project Coordinator with Supply Chain Management one year - Coordinated Business Objective Assessments from the various JJHCS Franchises in a cross-enterprise business systems harmonization effort. Coordinated tracking of SAP Deployment Schedule for the OTC Workstream.Project Coordinator Behavioral Health Services one year (Patient Recruiting for late-stage Clinical Trials) - coordinated and tracked financials and logistics for J&J Clinical Trial Recruitments. Vendor Manager for Global Language Translation and Graphics Artists vendors. Proofed and edited content.

Lead Tech Writer for a new PeopleSoft application of the new Princeton University Undergraduate Admissions System.

Working as a lead for a data migration team, migrated voluminous, decades-old Time Magazine content to newer documentation platforms using HP imaging software.

Lead Tech Writer/IT Project Coordinator/Junior Program Manager/Vendor and SLAs Manager/Special Events Lead, Software Development Guidelines Evaluations Author for the complex, comprehensive suite of Network Data Systems. Coordinated Software Development Tools Evaluations and Beta/ Pilot Project efforts. Authored Technical Tools Eval White Papers, Project Tracking, Issues Tracking and resolution, superior meeting minutes generator.

Technical Writer for the IBM Dealerlink System - Planned, created, and maintained an extensive library of over 12 books/guides, including on-line helpUsability Tester of beta trials and new releases of the DealerLink systemScreen Design/UI Consultant and Usability Studies Coordinator and Collator

Tech Writer and Documentation Migration Specialist specializing in converting massive volumes of legacy documentation to newer word processing and electronic publishing systems. Business Analyst specializing in researching requirements and requirements discoveries for new and emerging Human Resources Systems.

Training Course Content Development for new internal Ford Human Resources Systems Delivery, delivered Train-the-Trainer scripts, performance job aids, and extensive training materials ahead of schedule.

Originally Bell Telephone Laboratories/BellCore. Human Factors/User Experience/UI Designer and Engineer/Project Coordinator/Tech Writer/Documentation Manager/Author/Validations Editor (specializing in total network switch data collection scheduling validations) for the Total Network Data System (TNDS) suite of network sub-systems. Release, Build, Configuration, and Deployment Coordinator of 6 upgrades of TNDS. Annual Nationwide Users Meeting/Workshops Lead Coordinator/Special Events Planner.