Client-focused manager dedicated to maximizing customer satisfaction. Excels at identifying the sources of client challenges and formulating bespoke solutions. Skilled at demonstrating product value with a focus on client retention. Highly effective at communicating the benefits of utilizing software to improve the overall customer experience.

Develop specialized programs to meet each client’s specific needsAdvance clients along the acquisition pipeline through a multi-faceted approachCoach clients utilizing customized plans to increase financial health and achieve financial goals

Responsible for the day-to-day operations of membership performance tracking, sales, support, and communications. Manage a team of up to five associates for direct to customer on-site sales.

Responsible for mentoring tour guides to improve their effectiveness as well as developing customized tours/experiences for guests

Engage guests using props and live animals.Inspire guests to take action and protect aquatic wildlife.Interpret exhibits and animals with microphone talks.

Plans and organizes schedules for tutoring sessions for over a dozen students. Subjects include math, science, SAT/ACT preparation, Hebrew language, and Judaic subjects.

Co-taught 7th Grade science in a mainstream classroom. Worked with at-risk students to foster an appreciation of science and math utilizing creative lesson plans, hands on demonstrations and engaging laboratory experiments.Lead teacher for an intensive needs 6th Grade science and math classroom.Increased student achievement by an average of 1.5 grade levels as measured by the MSA summative state assessments.Implemented Digital Learning program utilizing iPads for every student and teacher.

Created and supervised educational programs for youth ages 4-16Instructed campers of various ages in skills needed to excel at sports

Trained in photographic documentation of specimens utilizing the DXM1200F Nikon Digital Microscope Camera system Organized specimens onto MorphoBank online databaseClassified states of the morphological characters using the MorphoBank online database

Conducted field research to determine the biodiversity of Israel’s Mayrone forest. Set up pitfall and Sherman traps to collect invertebrate and mammal specimens.