Composed conversion-oriented blogs, journalistic articles, emails, and technical product descriptions to help businesses reach customers and improve sales and organic web trafficFollow up with clients answering any questions and concerns while simultaneously managing a variety of projects

Communicated regularly with stakeholders and the promotional team to implement communication strategies, create innovative marketing solutions and increase organic engagement with social media along with product and ticket salesRemediated the company’s various social media accounts by integrating the use of Hootsuite to schedule postings and develop consistent marketing across multiple apps and platformsIdentify and record trends on social media accounts, increased post engagement by 5%… Show more Communicated regularly with stakeholders and the promotional team to implement communication strategies, create innovative marketing solutions and increase organic engagement with social media along with product and ticket salesRemediated the company’s various social media accounts by integrating the use of Hootsuite to schedule postings and develop consistent marketing across multiple apps and platformsIdentify and record trends on social media accounts, increased post engagement by 5% and new followers by 30% within the first month of employment Show less

Provided service to customers in a prompt, friendly, and efficient manner, multitasking to create a positive customer experienceExercise good judgment to uphold the safer spaces mandate of the venue, including but not limited to conflict de-escalation between patrons and accountability between team membersMonitored inventory, handled cash and credit transactions, maintained a balanced register at all times, managed cash deposits at end of shift

Created content to support first-time homeowners through informative blog-style posts focused on presenting complex home maintenance concepts and converting them into a more cohesive and accessible format

Assisted editorial team with research, including cost data, process information and customer experience

Managed all organizational tasks for a team of 10, including hiring, scheduling, payroll and onboardingOrganized and implemented employee training in basic emergency first aid skills and signage to mandate a safer space in the venueAdapted to the various needs of the venue, filling in for front-of-house staff roles as needed to prioritize and maintain smooth service operations

Adhered to a strict work timeline as agreed upon by the company and stakeholders, ensuring attention to detail and the highest quality workDeveloped comprehensive cut lists outlining required materials, plans, and timelines for organized project completion

Generated and edited from-scratch persuasive pieces tailored to brand-specific voices through independent researchClients Include: This Old House, Marketwatch, Strutmasters, Loom Coffee

Produced one-of-a-kind furniture and special projects tailored to individual clients, adapting to personalized budgets and using creativity to fit within financial and time constraintsMaintained shop machinery and environment, adhering to Safety Administration practices and shop owner’s preferences to ensure efficient and organized operations

Interacted with customers of an in-demand tattoo artist through professional correspondence, scheduling, and billingEmployed excellent organizational skills to maintain records of income and expenses as related to the business for tax recordsAdjusted to last-minute changes in scheduling, relaying information to both the artist and client

Oversaw transition from privately owned business to worker-owned cooperative by working interpersonally with former owners and onboarding new staffCounseled new staff members on the non-hierarchical cooperative business model, including the benefits and challengesExecuted human resource-related tasks such as mediating interpersonal conflict, administering payroll, and leading anti-racist and inclusivity training

Organized, assembled, and packaged outgoing quarterly publications for individuals and bookstoresWeighed, measured, labeled, and created postage for packages, ensuring quality and cross-checking address and order informationMaintained a current mailing list, and managed inventory of mailing supplies, ensuring preparedness for regular mailing operations

Engaged with customers in a compassionate and professional manner while completing sales of locally sourced organic food and beveragesProvided customers with information on available products and responsible sourcing practicesManaged inventory organization and maintenance, coordinating with vendors to place orders for coffee preparation materials, supplies, and dry goods

Presented detailed information on products and product sourcing through customer education while completing sales of coffee beans and beveragesFulfilled a high volume of orders with accuracy and efficiencyReviewed invoices for incoming orders of coffee, supplies, and dry goods to ensure accuracy

Completed individual sales and group orders as a prep and line cook in a fast-paced environmentMaintained coordinated work while engaging customers, communicating with coworkers, completing orders, addressing customer questions & concerns, and monitoring inventory simultaneouslyParticipated in food truck rodeos to enhance community engagement and build brand recognition