In charge of designing and implementing a project to transform a 50-year-old house located in the city center into sustainable and pet-friendly apartments. The main goal was to use these apartments for commercial purposes, offering temporary accommodation through the Airbnb platform.Main achievements:- Developed a financial plan that aimed to reduce annual tax payments by 20%.- Led the project from its initial design to the final sale of the apartments, which resulted in a 35% profit.- Negotiated all budgets to obtain an average discount of 15% without compromising the quality of the project or delivery times.- Successfully managed reservations and customer relations, leading to achieving Superhost status within three months of opening.- Achieved a 90% occupancy rate within three months of opening and maintained sustained occupancy throughout the year, even during the pandemic.- Reduced accounting work hours by 15% by strictly adhering to the new tax regulations for electronic platform businesses.

My primary responsibility was to initiate and oversee the project that aimed to transform the existing hotel into a sustainable one, guaranteeing both operational and financial success. Main achievements: - Designed a new website that enabled direct bookings and eliminated the need for intermediaries, resulting in a 20% annual commission reduction.- Generated revenue by renting the property for events that could accommodate up to 100 individuals, increasing the yearly income by 15%.- Developed a customer service program that resulted in a total of 400 guest nights during the following season.- Selected and trained personnel, and created operating manuals to optimize the processes of each department.- Negotiated the final budgets for the conversion to sustainability, ensuring cost-effectiveness.- Managed the entire construction project and ensured that all deadlines were met.- Established and managed a new gastronomic project inspired by pre-Hispanic recipes, featuring local and seasonal products, and changing the menu every six weeks.

Responsible for developing, maintaining, and managing a portfolio of over 365 partner hotels in Italy across three different brands. Main achievements:- Identified and associated 15 hotels each year to the existing portfolio.- Reduced outstanding commissions by 75% by negotiating a plan with the hotel partners for full payment.- Met the demand of tour operators and large online distributors by increasing partner allotment rooms in Italian art cities by 15%.- Implemented a new post-contracting relationship management system to ensure commission payments, up-to-date availability, and improve the confidence of hotel partners and the sales team.- Attended the main tourism trade fairs in Italy to gain new partners and strengthen relationships with hoteliers, as well as associations of hoteliers and travel agents.

Responsible for developing and carrying out the opening project of this new hotel structure and then became the director of operations and commercial strategy.Main achievements:- Achieved the desired annual profit in the first year of operation after having developed and implemented the online and offline commercial strategy.- Collaborated in the design of the website to achieve an efficient link with the daily operational processes and systems, reducing by 15% the hours needed to have up-to-date booking calendars in the different online platforms. - Obtained a score of 9.4 on booking.com in the first 3 months of operation.- Recruited and trained the staff to build a team that delivered a high standard of service that resulted in satisfied customers. - Negotiated contracts for outsourced services to reduce maintenance, laundry, cleaning products, and transport costs by 15% per year.- Signed 6 incoming luxury travel agencies in Italy to ensure visibility to an American niche.

During the first two years of my university education, I was part of this paid internship program that allowed me to gain hands-on experience in all the hotel's departments.Main responsibilities:- Managing individual and group reservations, ensuring a high-quality experience from the time of booking to the guest's departure from the hotel.- Updating the availability calendar to avoid overbooking, assigning rooms correctly, and verifying payment of bookings.- Overseeing commission payments to third parties, ensuring the net rate collected was accurate.- Tracking revenue from restaurants, bars, and rooms on a daily, monthly, and yearly basis.- Keeping the financial records of the food and beverage department and rooms.- Conducting periodic inventory checks and ordering necessary supplies.- Assisting in preparing financial reports and budgets for food and beverage, uniforms, and laundry.- Reviewing weekly restaurant profits, menus, and food and beverage inventory.- Helping with event and conference room planning.