Dania Hussein Email and Phone Number

- Managing and optimizing Tax & Legal processes, including compliance and regulatory filings.- Handling sensitive Tax & Legal data, ensuring accuracy, security, and generating compliance reports.- Setting up and managing workflows for tax filings, legal documentation, and compliance tasks.- Assisting in audit preparation by maintaining accurate records and ensuring audit compliance.- Managing the storage, retrieval, and archiving of legal documents and tax filings.- Identifying opportunities to streamline Tax & Legal processes for increased efficiency.- Collaborating with the Tax & Legal team to ensure solutions meet their specific needs.

- Instruct improvement measures for the production process to ensure the quality control standards are met.- Provide recommendations for process improvement.- Use appropriate tools and methods to detect errors and prevent them from reaching the end user.- Build a successful QA Structure covering objectives, resources and staffing to meet schedules.- Quality control on calls and online stores.

- Addressed escalated customer concerns promptly and provided expert support to ensure utmost satisfaction and foster long-term loyalty.- Ensured top-notch quality by conducting regular line checks at the stores.- Provided comprehensive training to staff members, focusing on proper onboarding procedures.- Increased business productivity by delivering training sessions to online store owners.- Proactively followed up with clients to obtain and upload their content onto the online stores.- Facilitated content translation between English and Arabic.- Designed and developed online stores from scratch.

- Responding to customer inquiries, issues, and complaints via phone, email, chat, or in person.- Providing product or service information.- Assisting customers with troubleshooting and problem-solving.- Coordinating with relevant departments to resolve complex issues.- Arranging repairs, replacements, or returns when necessary.