Dania Issa Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

 Responsible to handle all type of cases (enquiries/complaints) both on B2C and B2Bapps (English and Arabic) on various channels ie: emails and phone calls and ensurethe SLA is achieved on time. Provides product information of the app to customers, and upsells the product. Attends weekly meeting with KSA Sales team to report all complaints and to come upwith a resolution to resolve them within the SLA. Employed comprehensive benchmarks to establish and monitor customer servicestandards. Built strong relationships with field operations team to support business developmentopportunities and improve service. Quickly and accurately answered customer questions, suggested effective solutionsand resolved issues to increase customer satisfaction 95%. Contacted clients to verify account information and maintain accuracy, resulting in80% increase client satisfaction. Resolved services issues over phone with 25 customers daily.

Dubai

•Answer and direct phone calls.•Organize and schedule appointment.•Coordinate/follow up with other department for information gathering.•Provide documents and report them to the related departments in an organized manner

Dubai

•Answer calls and respond to emails.•Provide customer with product and service information.•Manage and resolve customer complaints.•Maintain call center database by entering informations.

Syria

• Welcome customers, answer and solve their inquiries in a professional manner..•.Collect all type of payments from customers.•Prepare archive and send daily financial report to Finance department.Achievement: Best Achiever on the level of VAS "Value Added Services" for Sep, Aug - 2010