HIGHLIGHTS OF ASSIGNMENTS & SPECIAL PROJECTSFacilitator, Training Initiative - Miami-London-Madrid, for American Airlines - British Airways - Iberia Airline. Program includes Understanding Organizational Culture and Change Management, Miami pilot-Nov 2009, London & Madrid pilots-Dec 2009. Train-the-trainers-Apr 2010. Staff training Apr-July 2010Community Program Instructor – Brownsville Community Dev. Corp, Miami, FL, Jun-Aug 2009. Homebuyers’ Educational Workshops & Business Luncheon series promoting financial literacy. Webinar Designer / Presenter – Cerulli Associates, Boston, MA, Jan 2009. Follow-up program to complement training and retention of 2008 training initiative. Presentation Skills Seminar Presenter – Invesco Trimark, Toronto, Canada, Dec 2008. 3-day motivational training program to promote productivity, efficiency and business development.Call Center Training Project – Protective Life, Retirement Planning Division, Cincinnati, OH, Apr 2008. Presentation skills training for internal wholesalers preparing for field positions.Sales Initiative Campaign – Beam Global Spirits & Wine Inc., Schaumburg and Deerfield, IL, June - Aug 2008. Wholesaler training to achieve consistency in branding and delivery of quality messages.Corporate Educator/Facilitator – Ameriprise Financial Wholesalers, Nationwide, Aug /Oct/Dec 2007. Productivity enhancement seminars with emphasis on audience analysis and targeted objectives.Training Project Facilitator – Fidelity Investments, Regional Vice Presidents, Nationwide, Aug – Sep 2007. Presentation skills and consultative sales concepts to increase productivity.

• Assess client’s needs, customize existing modular seminar to be industry specific and targeted to their product or sales initiative. Design the corresponding PowerPoint presentation. Facilitate 30hr/3day seminar intended to develop the participant’s sales presentation and communication skills in order to close more business and/or meet a specific objective.• Complete program includes pre-seminar interview and post-session follow up with each participant and their managers. Training includes public speaking and delivery skills, writing objectives, analyzing their audience and organizing content to deliver concise and consistent messages throughout the organization.HIGHLIGHTS OF SPECIAL PROJECTS:Webinar Designer / Presenter – Cerulli Associates, Boston, MA, Jan 2009.Presentation Skills Seminar Presenter – Invesco Trimark, Toronto, Canada, Dec 2008.Call Center Training Project – Protective Life, Retirement Planning Division, Cincinnati, OH, Apr 2008.Sales Initiative Campaign – Beam Global Spirits & Wine Inc., Schaumburg and Deerfield, IL, June - Aug 2008.Corporate Training Project – JPMorgan, Nationwide project in New York, NY, Apr – May 2008.Training Project – Ameriprise Financial Wholesalers, Nationwide, Aug /Oct/Dec 2007.Training Project Facilitator – Fidelity Investments, Regional Vice Presidents, Nationwide, Aug – Sep 2007.Corporate Consulting/Training Project – UBS, Managers & Consulting Ctr Teams, Nationwide, Apr – Jul 2007.Seminar Presenter – Prudential Investments, National Sales Conference, Rye, NY, Dec 2006.Regional Vice Presidents 10-hr “boot camp style” seminar consisting of impromptu and formal speaking skills.

Director of Community Relations (10/05 – 04/06)Director of Business Development / Sales Trainer (12/04 – 10/05)Division Director, Today’s Woman Program (02/04 – 12/04)HIGHLIGHTS OF SPECIAL PROJECTSContributing Writer – Source for Business Magazine, “The Importance of Your Professionalism” a 2-page article discussing the value of personal image and etiquette in the business environment, Jan 2005.Producer & Director – The Interactive Women’s EXPO: A Fund Raising Event for Victims of Domestic Violence. Sponsored by Gibraltar Bank, Mia-Dade Co DHS, 97.3 Coast FM, The Miami Herald and 76 exhibitors, including a Radio Disney talent search with over 2,000 attendees. FIU Koven’s Conference Center, Miami, FL, Oct 2004.Guest Speaker – Cable-Tap TV “The Human Side” Panel Discussion: Empowering Women. Miami-Dade County Department of Human Services, Miami, FL, Sep 2004.Speaker & Panelist – Women’s Council of Realtors, Annual District IV Forum, Key Biscayne, FL, Jun 2004. “The Secrets of Successful Women.”

Professor: Department of Business & FinanceInternational Business, International Finance, Global Marketing, Accounting- Mergers & Acquisitions.Adult Education Facilitator: International Dept., Adv. Conversational English for Business, ESL Teacher Trainer.Outstanding Professor –Awarded by Department of Business Administration & Finance, Jan-Jun 2003 Semester, Universidad Bonaterra, PanAmericano, Aguascalientes, AGS, México.Productivity Consultant / Translator – TRW International Corp, Aguascalientes, AGS, México, Aug 2003. Productivity consulting and translation for US executives implementing productivity management program.

Curriculum Developer & Professor: Department of Continuing Education. Executive Business English Certificate Program – Negotiation, Socialization and Sales Skills.Speaker - International Congress on Teaching English at the University Level, Cancun, Qro, México.Topic: “English for Business Professionals in Today’s Global Society.” Sep 2002.Curriculum Designer/Facilitator - Excellence in Customer Service, Seminar for the Food & Beverage Industry Association. C.A.N.I.R.A.C., (Restaurant Owners Association) León, Gto, México. Aug 2002.

Professor: Leon CampusDepartment of Language Arts - English, Reading, Writing, Comprehension, and Oral Skills.Adult Education Facilitator: Center for Continuing Education, Research & Extension - Sales training consultant.HIGHLIGHTS & SPECIAL PROJECTSCurriculum Designer/Facilitator - Excellence in Customer Service, Seminar for the Food & Beverage Industry Association. C.A.N.I.R.A.C., (Restaurant Owners Association) León, Gto, México. Aug 2002.Module Designer/Facilitator - Certificate Program: Contemporary Women & Family. Module X: Assertiveness Trng, and Module V: Time Management/Productivity. Tec de Monterrey, Campus León, Continuing Ed. México. Jun 2002.Speaker – Annual Conference Roundtables 2002, Topic: “The Importance of English for Mexico’s Future” Universidad Tecnológico de Zacatecas, Zac. México. May 2002.Facilitator - Sales Master’s Program, Module II. Quality Service Workshop, 12 hours. Tec de Monterrey, Campus León, Centro de Educación Continua-Investigación y Extensión, Gto. México. Mar 2002.Facilitator - Team Building Workshop, 10 hours, for HORMA, S. A., León, Gto, MéxicoSponsored by C.A.N.A.C.I.N.T.R.A. (Chamber of Commerce), León, Gto, México. Mar 2002.Facilitator - Quality Customer Service: Train-the-trainer Workshop, 10 hours, Grupo Flecha Amarilla, S.A. de C.V., Human Resources Division, León, Gto, México. Feb 2002.I. T. E. S. M. – León Campus, Guanajuato, Mexico 08/95 – 05/96Professor: Department of Language Arts and Department of Social Sciences•English: Reading, Writing, Comprehension, and Oral Skills.•Social Studies: Economics, Sociology, and Psychology taught in English.•Simultaneous Translation English-Spanish: Written and Oral Skills.

Mexican Beer, and Food & Beverage Wholesaler/Distributor, Ixtapa-Zihuatanejo, Gro., Mexico ADMINISTRATIVE DIRECTOR• Established successful franchise operations and built a highly successful beer and beverage distribution business that distributed XX, Tecate, Sol, Carta Blanca, Peñafiel flavored mineral waters, soft drinks, and Santa Maria brand bottled spring water.• Human Resource Managment and labor union negotiations. • Develop Employee Orientation program w-measurable objectives, Job Descriptions, Training Calendar, Needs Assessment• Compliance Officer for ISO (International Standards Org) receiving Award of Excellence in 1998 and 1999. Administration of the Total Quality and Service Excellence Programs dictated by the corporate office.• Designed New Business Development Projects and special promotions including: Proposal, budget, scope, logistics, sales force commitment contracts, warehouse reconciliation statements, cost-benefit analysis, customer comments, self- evaluation, and suggestions for future improvements.• Served as Director Community Affairs and Public Relations managing local advertising budget and working closely with community leaders to enhance business profile and positioning within the territory.COMMUNITY PROJECTSConference Organizer for the Association of Mexican Bible Masters. 10th Assembly, Ixtapa, Gro, México. Coordinate housing, meals, local transportation, conference facility, and didactic materials, with Zero Budget (100% local donations) for 70 participants. Jan 1999.State Coordinator for the Mexican Red Cross Charity Drive. A major fund raising campaign, collecting double the previous year’s total, and winning a State Prize for ‘Most Structured, Planned, and Productive Program.’ Ixtapa – Zihuatanejo, Gro. México. Apr 1997.

Owner/Manager, Organizational Development and Training Consultant FIRM specializing in the financial industry.HIGHLIGHTS OF SPECIAL PROJECTSGuest Lecturer – Board of Directors and Executive Officers Conference, Cathay Pacific Bancorp. A Chinese-Owned Bank with corporate offices in Hong Kong and Taiwan, operating in Los Angeles, CA. Dec 1994.Opening Speaker: Financial Women International, Annual State Conference, Newport Bch, CA, Sep 1994. Managing Change in the Organizational Structure.Employee Productivity Consultant for Scripps Bank of San Diego. Company-wide Needs Assessment with follow up training. Initiated Quality Circles. May 1994.Bank Reorganization Consultant and Kick-Off Presenter. Valley Independent Bank of El Centro, CA. A commercial bank on the U.S.-Mexico border serving a bilingual and bicultural customer base. A bank-wide motivational program. Oct 1993.Co-Petitioner, Curriculum Developer, Course Designer, and Trainer for California State-Funded Community Banker Training Program. A five-day Customer Relations Training Program including: Product Knowledge, Communications and Listening Skills, Change Management, Sales Training, Negotiation Skills, Handling Irate Customers, Telephone Courtesy Skills, and many other modules. Jan 1993. AUTHOR – Customer Relations for Community Bankers, published by American Bankers Assoc., Wash., D.C. 1993Co-Petitioner, Curriculum Developer, Course Designer, and Trainer for California State-Funded Community Banker Training Program. A five-day Management Development Training Program including: Leadership, Motivation, Coaching-Counseling-Discipline, Team Building, Time Management, Productivity, TQM and more. Jan 1992.AUTHOR – Management Development for Community Bankers, publisher: American Bankers Assoc., 1992

Organizational Development Specialist and Facilitator, GTE Data Services, Inc., Tampa, FL 08/88 – 07/89• Provided strategic leadership in the areas of Organizational Development and Human Resources utilizing vast industry experience to determine effective solutions for a complex changing business environment.• Co-developer and facilitator of company-wide GTE Leadership Program for national vice-presidential staff. Conducting exceptional training in Mission Clarification, Leaders as Change Masters, Motivating for “Can-Do” Performance, Alternative Approaches to Coaching, Departmental Climate Studies, Management Style Analysis, Personality Type Survey (Myers-Briggs), Teambuilding, and extensive case study work.