Reduced document processing time by 20%.Increased document accuracy by 35%.Uploading and tracking of Payment documents such as Invoices etc. till completion.Achieved 100% compliance with document retention policies.Streamlined document workflow, resulting in15% reduction in costs.Performing administrative tasks as needed, taking minutes at meetings.Created and maintained a comprehensive document library that is easily searchable and accessible by all employees.Scheduling appointments and managing calendars, planning and coordinating travel arrangements.Proactively identified and resolved document control issues.Preparing and sending out emails and correspondence.

Managed marketing campaigns to cultivate brand awareness.Drive website traffic with Meta pixel helper.Drove email acquisition and marketing campaigns.Generated 450 leads per month through social media marketing campaigns.Increased brand awareness by 15% through Google ads.Enhance target audience through YouTube optimization.Drove Facebook and Instagram marketing campaigns by meta business suit.Made two Websites using Wordpress.Perform data analysis using different tools and websites.

Promptly handled an average of 40 customer inquiries and complaints per day with a 94% customer satisfaction rate.Use CRM for efficient data organization and centralized customer information.Met with clients, delivering presentations on product and service features and offerings.Established and cultivated solid business relationships with new or existing customers.Design customized, cost-effective solutions for clients based on in-depth knowledge of business proposals.Monitor and evaluate customer service metrics and KPIs to identify areas for improvement.

Fostering customer-centric culture within department.Provided administrative support to customer services team.Reduced customer churn by 10% by implementing a new customer retention program.Increased customer satisfaction scores by 5% by improving customer service processes.Managed a team of 5 customer service representatives and achieved a 90% first-call resolution rate.Solved customer complaints in a timely and efficient manner.

Led employee relations through effective communication, coaching, training, and development.Perform administrative tasks and set clear and measurable goals, and action plans, for the team.Identified and developed new sales leads that resulted in a 10% increase in the pipeline.Enhanced customer satisfaction and retention rates by 25%.Twice qualified for foreign tours through achieving team and personal target of 2.2 Million in a month.

Negotiated prices, and terms of sales.Exceeded quarterly sales targets by 15% or more, consistently.Met existing customers to review current services and expand sales opportunities.Negotiated and closed deals with large and complex clients.Kept detailed records of daily activities through an online customer database.Managed portfolio of key accounts, using CRM, to achieve revenue goals.

Offered advice and assistance to customers, paying attention to special needs or wants.Updated account information to maintain customer records.Increased customer satisfaction by 10%.Reduced the number of customer complaints by 20%.Resolved 95% of customer issues within no time.Achieved average customer satisfaction rating of 4.5 out of 5 stars.