Danial Nor Hakim Email & Phone Number

Bukit Bintang

• Supervised a team of 20 telemarketing consultants specializing in selling Sunlife insurance products to existing CIMB customers.• Implemented strategies to drive, monitor, and motivate team members towards consistent achievement of KPIs.• Conducted comprehensive training sessions and provided ongoing coaching to enhance team members' product knowledge, sales skills, and adherence to quality assurance parameters.• Ensured the delivery of high-quality sales and services aligned with the Bank's CX guidelines.• Enforced compliance with the bank's policies, procedures, and RTC standard operating procedures among team members at all times.• Collaborated with inter-departments and branches to address customer inquiries escalated by team members.• Provided support to the Sales Support Manager (SSM) or Head of Department (HOD) in handling ad-hoc requests and tasks.

Malaysia

Raja Chulan, Kuala Lumpur

• Managing outbound telesales team specialize in Credit Card (Apr 17 – Dec 17)• Managing outbound telesales team specialize in PA insurance Etiqa (Jan 18 – Dec 20)• Managing outbound telesales team specialize in PA insurance AIG Angkasa (Jan 21 – Apr 21)Job Responsibility:• Lead and manage a dynamic outbound telesales team specializing in Credit Card, PA insurance (Etiqa and AIG Angkasa), ensuring achievement of sales targets and KPIs.• Develop and implement sales strategies and campaigns to drive revenue growth and market penetration.• Conduct regular coaching sessions and provide ongoing training to team members to enhance their sales skills and product knowledge.• Monitor team performance, analyze sales data, and generate reports to identify areas for improvement and opportunities for optimization.• Foster a positive and collaborative work environment, promoting teamwork, motivation, and employee engagement.• Collaborate with cross-functional teams including marketing, product development, and customer service to ensure alignment of sales efforts with organizational objectives.• Address escalated customer issues and complaints promptly and effectively, ensuring customer satisfaction and retention.• Stay updated on industry trends, competitor activities, and regulatory changes to adapt strategies accordingly and maintain a competitive edge.

Taipan Senawang

• Provided comprehensive financial advisory services to clients, specializing in a wide range of consumer products including Mortgage, Personal Loan, Banca Insurance, Credit Card, ASNB Product, Unit Trust, Fixed Deposit, and Current/Saving Account.• Conducted thorough financial assessments and needs analyses to recommend tailored solutions.• Managed end-to-end application processes, ensuring compliance with regulatory standards and internal policies.• Cultivated strong client relationships through effective communication and prompt issue resolution.• Identified and capitalized on upselling and cross-selling opportunities.• Collaborated with internal teams to streamline operations and enhance customer satisfaction.• Maintained up-to-date knowledge of market trends and competitor offerings to provide informed advice.

Seremban, Negeri Sembilan, Malaysia

• Spearhead marketing initiatives for Mortgage and ASNB products, employing innovative strategies to maximize product visibility and drive sales growth.• Develop and maintain strong relationships with existing clients, providing personalized financial solutions tailored to their needs and preferences.• Proactively identify and pursue new business opportunities through networking, referrals, and targeted outreach efforts.• Collaborate with cross-functional teams to streamline processes, improve service delivery, and enhance overall customer experience.• Achieve and exceed sales targets on a consistent basis, demonstrating a commitment to excellence and continuous improvement.• Provide timely and accurate reports on sales performance, market trends, and customer feedback to senior management.

Putrajaya, Putrajaya, Malaysia

• Led a team in selling and marketing credit cards and member cards, ensuring alignment with company objectives and policies.• Developed and implemented effective sales strategies to promote credit and member card products, resulting in increased customer acquisition and retention.• Managed a team of sales representatives, providing guidance, coaching, and support to enhance their performance and achieve branch targets.• Conducted regular performance evaluations, identified areas for improvement, and implemented training programs to enhance team productivity and efficiency.• Collaborated with cross-functional teams, including marketing and customer service, to ensure seamless execution of sales initiatives and deliver exceptional customer experiences.

• Promote and sell credit card services via various channels including in-person, phone, and digital platforms.• Develop strategic marketing plans to enhance brand visibility and attract new clients.• Utilize effective sales techniques to educate customers on credit card benefits.• Build strong relationships with clients to encourage loyalty and repeat business.• Analyze sales data to identify growth opportunities.• Provide exceptional customer service by addressing inquiries and resolving issues promptly.• Meet or exceed monthly and quarterly sales targets while adhering to company policies and regulations.