Danial Sidek Email & Phone Number

Brisbane, Queensland, Australia

PMO

Brisbane, Australia

Cyberjaya, Malaysia

The world's largest telecommunications company, AT&T is the provider of mobile telephone services and the largest provider of fixed telephone services in the United States. AT&T supports multiple corporations such as Macquarie, Shell, IBM, DuPont, Sears, Honeywell, and ETC.Service Delivery Manager - Technical Specialist (Project Management)Main SDM task is to receive, assess, dispatch and coordinate service requests submitted by customers in accordance with ITIL framework, support end-to-end management process flow for service requests and correspond with AT&T work centers to ensure service requests are processed correctly and meeting SLA with status reflected in the respective tools.• AT&T Above and Beyond Recognition Award 2017 - efficiently delivered a unique request for Macquarie -OPTUS Toll Free Routing, Meeting a critical deadline.• AT&T Rave Review 2016 - Recognition on corporate-wide digital signage. Recognizing Danial Sidek for his effort to support a crucially urgent weekend change for New York Life.• Shell Recognition Award 2012 - working with Service Manager and Mobility vendors to streamline processes, set up additional training in GMM tool for the team, attends weekly call to resolve issues out of normal business hours and informs team of updates to processes.

Federal Territory Of Kuala Lumpur, Malaysia

Main Task Access Admin Analyst• Provide First Point of Contact (FPoC) (L1) for access request to ExxonMobil internal network.• Servicing access requests in accordance with control procedures to meet customers' service level objectives (SLO) and process the request according to the procedure and obtained valid approval for each access request tickets.Personal Role• Managing folder administration and structuring in the active directory environment.• Troubleshoot access problems to be resolved, and escalation of the problem to Level 2.Achievement• Awarded Best Performing Analyst of the month (April 2010).