Danial Akif Email & Phone Number

Cyberjaya, Selangor, Malaysia

🔹 Proactively addressing technical queries from partners and customers with precision and efficiency, ensuring their satisfaction.🔹 Taking ownership of escalated issues from partners and customers, analyzing them thoroughly and providing effective resolutions.🔹 Skillfully managing tickets within specified timelines to ensure prompt issue resolution and customer delight.🔹 Reporting tickets promptly to the Manager or L3 Support when escalation is required, facilitating swift action and resolution.🔹 Building and nurturing strong relationships with business partners and customers, actively understanding and fulfilling their needs.🔹 Collaborating closely with colleagues to conduct comprehensive research and find innovative solutions to complex problems.🔹 Creating and maintaining robust test and support environments, ensuring optimal functionality and performance.🔹 Keeping up-to-date with the latest advancements in WoodWing products through internal training and self-study.🔹 Actively contributing to the enrichment of our Knowledge Base by sharing valuable insights, empowering the team and customers.🔹 Fulfilling other assigned duties, demonstrating flexibility and a willingness to contribute to the overall success of the team and company.

Puchong, Selangor, Malaysia

🔹Provides pre-sales support, post sales support and maintenance support🔹Setup and configure WhatsUp Gold Monitoring Software at DC and DRC and automated scripting for Active Passive Poller, File Retention and Auto Copy🔹Managing and handling SSL certification signing on PKI PrimeKey and CA creation.🔹Configure and setup FortiNAC for Network Access Control on Switches and Router at Main DC and DRC🔹Setup and configure Rsyslog and ELK Stack (ElasticSearch, Logstash, Kibana) for centralized logging monitoring🔹Setup and demonstrate Entrust VM Encryption, Disk Encryption (incl Folder Level), Database Encryption (Microsoft SQL) and Key Compliance Manager.🔹Deploy and configure Hardware Security Module (HSM) and integration with Key Control for secure key encryption.🔹Provide POC to customer for IDaaS integration with Palo Alto Global Protect VPN for MFA setup VPN login.

Putrajaya, Putrajaya Federal Territory, Malaysia

🔹Manage, deploy and maintain servers' system in hardware and software (Linux Ubuntu, ESXi VMware, Proxmox VE)🔹Configure, manage and deploy network monitoring tools such as Grafana, Prometheus, Cacti, Alert Manager, Zabbix.🔹Determine and analyze user interactions, server requirements, testing equipment and devices before project deployment.🔹Maintaining and provide solution for ad hoc request related to IT for internal.🔹Providing incident report or monthly report for data representation for internal reference.🔹Perform configuration setup on Switches (Cisco), Firewall (FortiGate) and servers (Dell, HPE, Serverware).🔹Performing and maintaining Microsoft Office 365 for management purpose and provide daily support for staff.

Putrajaya, Putrajaya Federal Territory, Malaysia

Cyberjaya, Selangor, Malaysia

Assisting researcher in data analytic for Camelia engine development using Python especially for line optimization moduleAssisting researcher on network configuration setting for on-site test measurementAssisting researcher for internal test on engine module (fault detection and location) with various data from lab measurement and site

Selangor, Malaysia

Pickup foods and beverages from vendors throughout Klang ValleyCommunicated well with customers and vendors when completing jobAble to achieve and maintain 4.95/5 rating from customers

Selangor, Malaysia

Pickup foods and beverages from vendors throughout Kuala LumpurServed good services throughout experiences and able to reachtargeted goal of total job per day.