Drive key product investments in cloud networking for Microsoft Fabric and Azure Synapse, including customer and competitor research, scoping and prioritization, functional specifications, documentation, usage measurement, supportability, and optimization. Collaborate with multiple product groups to capture stakeholder requirements Actively engage with internal field teams as well as external partners and customers to capture feedback on gaps and opportunities that factor into future development periods.

• Handle complex and escalated support incident. Mainly support SQL Server, Azure SQL DB, Azure SQL Managed Instance, Azure Database for MySQL, Azure Database for PostgreSQL, Azure Database for MariaDB, Data migration service. Troubleshoot challenge issues around connectivity, performance, HA, security, replication and etc. • Provide numerous internal SQL DB troubleshooting workflow docs, brown bag sessions, and training materials for global teams. • Often collaborate with different teams and have rich experience with Azure Networking, Active Directory, Azure Virtual Machine, Azure Web App and etc. • Lead the team along with manager and other leads and help other team member succeed.

• Managed the intern team• Created, modified and standardized existing database reports to formalize reporting process and increase efficiency(Environment: ASP.NET, C#, SQL, VS, SQL SERVER)• Designed and develop the dynamic website and do maintainness.(Environment; Joomla!)

• Maintained IT applications by addressing technical issues from users• Configured several company server using MS SQL Server• Maintained and migrate company internal website using .NET and MS SharePoint• Updated company technical documentations which has been highly increased the team work flow

• Designed and implemented website and video marketing projects that increased market visibility(Environment: WordPress)• Develop site management and admin tools• Data analysis and market research for international retail industry education

• Maintain fifty computer machines and printers technically• Provide customer service

• Develop workflow for departments to update web content using CMS(Environment: Drupal, MS Poject, Excel, )