Daniel Alvarez
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Daniel Alvarez Email & Phone Number

Transport Operation and Customer Care Specialist at EMDIPA Direct Transport
Location: Barcelona, Catalonia, Spain 6 work roles 2 schools
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✓ Verified Jul 2026 3 data sources Profile completeness 86%

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Current company
Role
Transport Operation and Customer Care Specialist
Location
Barcelona, Catalonia, Spain
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Who is Daniel Alvarez? Overview

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Daniel Alvarez is listed as Transport Operation and Customer Care Specialist at EMDIPA Direct Transport, a with 25 employees, based in Barcelona, Catalonia, Spain. AeroLeads shows a matched LinkedIn profile for Daniel Alvarez.

Daniel Alvarez previously worked as Deputy Head of Ground Operations Support (OCC) at Volotea and Lead & Trainer of Ground Operations Support + Customer Experience (OCC) at Volotea. Daniel Alvarez holds Bachelor’S Degree In Aeronautical Management, Aeronautical & Aviation from Universitat Autònoma De Barcelona.

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EMDIPA Direct Transport

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About Daniel Alvarez

Accomplished Import/Export and Transport Specialist with over +7 years of experience in logistics, ground operations, and supply chain management within the aviation and transport industries. Proven expertise in optimizing operational efficiency, managing complex logistics processes, and ensuring full compliance with local and international trade regulations. Adept at leading cross-functional teams, overseeing ground operations, and coordinating with internal and external stakeholders to ensure seamless service delivery and operational success.Core Competencies include:Import/Export Compliance & Customs Procedures: Deep understanding of global trade regulations, customs documentation, and import/export compliance requirements. Skilled in ensuring adherence to regulatory standards, minimizing delays, and optimizing cross-border trade.Ground Operations Management: Extensive experience in overseeing daily ground operations for aviation companies, including load planning, aircraft weight and balance calculations, turnaround time optimization, and crisis management in IROPS conditions (Irregular Operations). Skilled in coordinating between departments like flight operations, maintenance, and customer service to maintain operational fluidity.Team Leadership & Development: Experienced in leading diverse teams of ground staff, fostering collaboration, and providing training to improve safety, customer service, and operational efficiency. Known for empowering teams to meet and exceed performance standards while promoting a positive working environment.Customer Experience Focus: Committed to enhancing the customer experience by addressing service issues, improving operational procedures, and maintaining high standards of safety and efficiency. Proven track record in managing passenger services during delays, ensuring that all stakeholders are informed and satisfied.With a hands-on approach and a focus on continuous process improvement, I am passionate about ensuring the smooth and efficient operation of logistics and ground support functions. My diverse experience across various facets of aviation and transport operations, combined with a proactive mindset and strong interpersonal skills, allows me to deliver results that contribute to both operational success and customer satisfaction.

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EMDIPA Direct Transport
Emdipa Direct Transport
Transport Operation and Customer Care Specialist
madrid, madrid, spain
Website
Employees
25
AeroLeads page
6 roles

Daniel Alvarez work experience

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Transport Operation And Customer Care Specialist

Current

El Prat De Llobregat, Cataluña, España

- Customs Compliance: Ensure compliance with local and international regulations regarding import/export documentation and customs procedures.- Logistics Coordination: Coordinate transportation and logistics for shipments, selecting the most efficient methods and routes.- Supplier and Vendor Relations: Manage relationships with suppliers, freight forwarders, and customs brokers to optimize supply chain processes.- Cost Analysis: Analyze transportation costs and negotiate contracts with carriers to ensure cost-effective solutions.- Regulatory Research: Stay updated on changes in trade regulations, tariffs, and trade agreements to inform business decisions.- Risk Management: Identify potential risks in the supply chain and develop strategies to mitigate those risks.- Communication: Serve as the point of contact between various departments, clients, and stakeholders regarding shipping and logistics.- Problem Solving: Address any issues that arise during the shipping process, including delays, damages, or discrepancies in documentation.- Performance Reporting: Track and report on shipping metrics, including transit times and costs, to evaluate performance and drive improvements.

Apr 2023 - Present

Deputy Head Of Ground Operations Support (Occ)

Barcelona, Cataluña, España

- Operational Leadership: Oversee daily ground operations, ensuring adherence to safety, efficiency, and service quality standards.- Team Management: Lead and mentor ground staff, fostering a collaborative environment and promoting professional development.- Process Optimization: Analyze and improve operational processes to enhance efficiency and reduce turnaround times for aircraft.- Compliance Oversight: Ensure compliance with aviation regulations, safety protocols, and company policies across all ground operations.- Budget Management: Assist in the development and management of the ground operations budget, monitoring expenses and implementing cost-saving measures.- Coordination with Departments: Collaborate with other departments, such as flight operations, maintenance, and customer service, to ensure seamless operations.- Crisis Management: Develop and implement contingency plans for operational disruptions, ensuring prompt response to emergencies or delays.- Performance Monitoring: Track key performance indicators (KPIs) for ground operations, reporting on operational efficiency and service quality.- Training and Development: Design and deliver training programs for ground staff on safety procedures, customer service, and operational best practices.- Stakeholder Communication: Act as a liaison between ground operations and management, communicating operational updates and challenges effectively.- Customer Experience Enhancement: Focus on improving the passenger experience during ground operations, addressing any service issues that arise.- Innovation Implementation: Explore and implement new technologies and processes to streamline ground operations and enhance service delivery

Jan 2022 - Mar 2023

Lead & Trainer Of Ground Operations Support + Customer Experience (Occ)

Barcelona, Cataluña, España

- Carrying out the coordination and operational control within the scoope of ground handling operations at any station operated by an Volotea flight.- Coordinating with Control Load Center the interchange of data deemed necessary for the issuance of the mass and balance documantation.- Ensuring that all standards set for Ground Handling Operations are met.- Solving those irregularities whose solution demands a decision over the station´s capability.- Protecting passengers in IROPS conditions rebooking in the respective flights.- Ensuring that all standars set for IROPS conditions are met.- Advising the Operational Control Center as regards to flight program recovery in IROPS conditions.- Monitoring the assignment of delay codes.- Fill in the daily report with all relevants issues occurred during the shift, according Volotea standars.- Training the new staff, according Volotea standars.

Oct 2018 - Jan 2022

Loadmaster + Weight And Balance Aircraft Coordinator (Occ + Poland Staff Supervision)

Barcelona, Cataluña, España

- Load Planning: Develop and implement load plans to ensure the safe and efficient distribution of cargo and passengers aboard the aircraft.- Weight and Balance Calculations: Conduct accurate weight and balance calculations prior to each flight, ensuring compliance with aircraft performance specifications.- Safety Compliance: Ensure adherence to all safety regulations and standard operating procedures related to cargo loading and aircraft weight distribution.- Documentation Management: Prepare and maintain accurate documentation related to load planning, weight and balance, and cargo manifests.- Coordination with Crew: Collaborate with flight crews and ground operations teams to communicate load details and any necessary adjustments.- Risk Assessment: Identify potential risks associated with cargo loads and develop strategies to mitigate those risks.- Training and Supervision: Train ground staff on proper loading techniques and weight distribution practices, ensuring adherence to safety protocols.- Problem Solving: Address any issues that arise during the loading process, including discrepancies in weight and balance or cargo damage.- Regulatory Compliance: Stay updated on relevant aviation regulations, safety standards, and best practices in load management.- Performance Monitoring: Track and analyze loading performance metrics to identify areas for improvement and enhance operational efficiency.

Apr 2018 - Sep 2018

Flight Release Officer - Ground Operations Department

El Prat De Llobregat, Cataluña, España

- Issuance and delivery of Flight Plans, NOTAMs, METAR, Safety notes, Winds and relevant documents related to Vueling flights- Coordinate ground operations in a timely manner- Check flight envelopes in order to deliver flight ops documents, annual line checks, safety inspections and others to the corresponding departments- Manage crew movements and request fuel suppliers - Crew dispatch

Jan 2017 - Dec 2017

Passenger Service Agent

El Prat De Llobregat, Cataluña, España

Checking in passengers for their flight for different airlines as well as boarding flights making sure all passengers are accounted for. But also helping with any delayed flights with this checking the passenger have the correct documents for their destination country, plus so much more. I have also gained experience on the airlines ticket desk, this duty includes taking payments, seating issues, answering questions and emails but mostly helping passengers where needed

May 2016 - Dec 2016
Team & coworkers

Colleagues at EMDIPA Direct Transport

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2 education records

Daniel Alvarez education

Bachelor’S Degree In Aeronautical Management, Aeronautical & Aviation

The objective of the bachelor’s degree in Aeronautical Management is to train professional capable of making decisions in the organization.

Contratación Del Transporte Nacional E Internacional De Mercancías Por Carretera, Traffic, Customs, And Transportation Clerk/Technician

Aplicación práctica del marco jurídico que regula los contratos de transporte para cada medio (carretera, ferrocarril, marítimo, aéreo y.

FAQ

Frequently asked questions about Daniel Alvarez

Quick answers generated from the profile data available on this page.

What company does Daniel Alvarez work for?

Daniel Alvarez works for EMDIPA Direct Transport.

What is Daniel Alvarez's role at EMDIPA Direct Transport?

Daniel Alvarez is listed as Transport Operation and Customer Care Specialist at EMDIPA Direct Transport.

Where is Daniel Alvarez based?

Daniel Alvarez is based in Barcelona, Catalonia, Spain while working with EMDIPA Direct Transport.

What companies has Daniel Alvarez worked for?

Daniel Alvarez has worked for Emdipa Direct Transport, Volotea, Vueling, and Swissport.

Who are Daniel Alvarez's colleagues at EMDIPA Direct Transport?

Daniel Alvarez's colleagues at EMDIPA Direct Transport include Juan Carlos Ramón Fernández, Sonia Hernández, Ruth D. Cuenca Revuelta, Mónica Vázquez Muñoz, and Mónica Rodríguez López.

How can I contact Daniel Alvarez?

You can use AeroLeads to view verified contact signals for Daniel Alvarez at EMDIPA Direct Transport, including work email, phone, and LinkedIn data when available.

What schools did Daniel Alvarez attend?

Daniel Alvarez holds Bachelor’S Degree In Aeronautical Management, Aeronautical & Aviation from Universitat Autònoma De Barcelona.

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