Accomplished Import/Export and Transport Specialist with over +7 years of experience in logistics, ground operations, and supply chain management within the aviation and transport industries. Proven expertise in optimizing operational efficiency, managing complex logistics processes, and ensuring full compliance with local and international trade regulations. Adept at leading cross-functional teams, overseeing ground operations, and coordinating with internal and external stakeholders to ensure seamless service delivery and operational success.Core Competencies include:Import/Export Compliance & Customs Procedures: Deep understanding of global trade regulations, customs documentation, and import/export compliance requirements. Skilled in ensuring adherence to regulatory standards, minimizing delays, and optimizing cross-border trade.Ground Operations Management: Extensive experience in overseeing daily ground operations for aviation companies, including load planning, aircraft weight and balance calculations, turnaround time optimization, and crisis management in IROPS conditions (Irregular Operations). Skilled in coordinating between departments like flight operations, maintenance, and customer service to maintain operational fluidity.Team Leadership & Development: Experienced in leading diverse teams of ground staff, fostering collaboration, and providing training to improve safety, customer service, and operational efficiency. Known for empowering teams to meet and exceed performance standards while promoting a positive working environment.Customer Experience Focus: Committed to enhancing the customer experience by addressing service issues, improving operational procedures, and maintaining high standards of safety and efficiency. Proven track record in managing passenger services during delays, ensuring that all stakeholders are informed and satisfied.With a hands-on approach and a focus on continuous process improvement, I am passionate about ensuring the smooth and efficient operation of logistics and ground support functions. My diverse experience across various facets of aviation and transport operations, combined with a proactive mindset and strong interpersonal skills, allows me to deliver results that contribute to both operational success and customer satisfaction.