Head Of Customer Success, N.A.
Current
Jan 2025 - Present
AeroLeads people directory · profile
Dania Mclaughlin Email & Phone Number
Head of Customer Success | Product Management | Customer Experience | 10+ Years | Design Customer Journeys to Drive $22M in ARR
at
Waitwhile
1 work email found
@nice.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Head of Customer Success | Product Management | Customer Experience | 10+ Years | Design Customer Journeys to Drive $22M in ARR
Location
Atlanta, Georgia, United States
Company size
Who is Dania Mclaughlin? Overview
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Quick answer
Dania Mclaughlin is listed as Head of Customer Success | Product Management | Customer Experience | 10+ Years | Design Customer Journeys to Drive $22M in ARR at Waitwhile, a company with 8 employees, based in Atlanta, Georgia, United States. AeroLeads shows a work email signal at nice.com and a matched LinkedIn profile for Dania Mclaughlin.
Dania Mclaughlin previously worked as Head of Customer Success, N.A. at Waitwhile and Sr. Enterprise Customer Success Manager at Waitwhile. Dania Mclaughlin holds Bachelor Of Arts - Ba, Organizational Management, 3.86 from Ashford University.
Company email context
Email format at Waitwhile
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{first}.{last}@nice.com
86% confidence
AeroLeads found 1 current-domain work email signal for Dania Mclaughlin. Compare company email patterns before reaching out.
Profile bio
About Dania Mclaughlin
Dynamic and goal-oriented Head of Customer Success dedicated to excelling in a challenging environment. Adept leader coordinating complex projects and high-performing teams for seamless service implementation. Leveraging technical expertise to gain deep business insights and mitigate project risks. Proficient in strategic planning, risk management, and effective client communication.✨ Strategic Account Management: I specialize in developing and executing strategic customer success plans, ensuring alignment with clients' business goals and driving mutual success.✨ Customer Advocacy: A champion for my clients, I am committed to understanding their needs, advocating for their success, and ensuring they extract maximum value from our solutions.✨ Team Leadership: As a seasoned leader, I have successfully led cross-functional teams, fostering collaboration and ensuring a customer-centric approach across the organization.✨ Data-Driven Insights: Proficient in leveraging data analytics to gain insights into customer behavior, identifying opportunities for improvement, and implementing data-driven strategies.
Current workplace
Dania Mclaughlin's current company
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Waitwhile
9 roles
Dania Mclaughlin work experience
A career timeline built from the work history available for this profile.
Sr. Enterprise Customer Success Manager
Oct 2024 - Jan 2025
Sr. Product Customer Success Manager
✨ Cultivate and maintain strategic relationships with key stakeholders to thoroughly understand each team’s objectives, scope, and requirements, leading to a 27% increase in alignment with overall product goals✨ Develop detailed user personas and define, prioritize, and manage use cases for each persona resulting in a 19% improvement in backlog.
Jun 2023 - Oct 2024
Product Customer Success Manager
✨ Owned a book of business worth over $14.5 million in ACV across enterprise clients with a $22M in ARR ✨Led cross-functional teams to deliver intricate technical architectures aligning with client objectives, fostering seamless collaborations across departments resulting in 30% increase in product adoption ✨ Managed and optimize customer implementations.
Jul 2022 - Jun 2023
Customer Success Manager
✨ Streamlined new CSM onboarding for an enhanced welcome experience✨ Managed post-sales activities to generate recognizable business value throughadvanced customer support, including virtual training events and ongoing solutions✨ Built and utilized reporting mechanisms to monitor customer adoption of solutionsbased on their business needsReibus is a global.
Oct 2021 - Jul 2022
Senior Customer Success Specialist
✨ Implemented enhanced processes to drive greater customer success, leading toimproved team performance and customer satisfaction✨ Provided critical insights and recommendations to optimize customer engagementand satisfaction levels✨ Managed customer satisfaction by recommending improvements and product updates based on interactions with clientsQGenda is.
Nov 2020 - Oct 2021
Integration Team Lead
Jan 2018 - Nov 2020
Customer Success Specialist
Jan 2017 - Nov 2020
Retail Store Manager
Jan 2014 - Jan 2017
Team & coworkers
Colleagues at Waitwhile
Other employees you can reach at waitwhile.com. View company contacts for 8 employees →
AB
Albin Berglund
Colleague at Waitwhile
Uppsala, Uppsala County, Sweden, Sweden
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MK
Manaal K.
Colleague at Waitwhile
Atlanta Metropolitan Area, United States
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CM
Caroline Madden
Colleague at Waitwhile
Stockholm, Stockholm County, Sweden, Sweden
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HW
Hannah Walker
Colleague at Waitwhile
Atlanta, Georgia, United States, United States
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EH
Erik Hörlin
Colleague at Waitwhile
Borlänge, Dalarna County, Sweden, Sweden
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NN
Nils Nordenskiöld
Colleague at Waitwhile
Malmo, Skåne County, Sweden, Sweden
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DT
Dylan T.
Colleague at Waitwhile
Minneapolis, Minnesota, United States, United States
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MT
Martin Thiel
Colleague at Waitwhile
Stockholm, Stockholm County, Sweden, Sweden
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JT
Johanna Toth-Gyalokay
Colleague at Waitwhile
Stockholm, Stockholm County, Sweden, Sweden
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KM
Krzysztof Menżyk
Colleague at Waitwhile
Wroclaw Metropolitan Area, Poland
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Albin Berglund
Colleague at Waitwhile
Uppsala, Uppsala County, Sweden, Sweden
View →
MK
Manaal K.
Colleague at Waitwhile
Atlanta Metropolitan Area, United States
View →
CM
Caroline Madden
Colleague at Waitwhile
Stockholm, Stockholm County, Sweden, Sweden
View →
HW
Hannah Walker
Colleague at Waitwhile
Atlanta, Georgia, United States, United States
View →
EH
Erik Hörlin
Colleague at Waitwhile
Borlänge, Dalarna County, Sweden, Sweden
View →
NN
Nils Nordenskiöld
Colleague at Waitwhile
Malmo, Skåne County, Sweden, Sweden
View →
DT
Dylan T.
Colleague at Waitwhile
Minneapolis, Minnesota, United States, United States
View →
MT
Martin Thiel
Colleague at Waitwhile
Stockholm, Stockholm County, Sweden, Sweden
View →
JT
Johanna Toth-Gyalokay
Colleague at Waitwhile
Stockholm, Stockholm County, Sweden, Sweden
View →
KM
Krzysztof Menżyk
Colleague at Waitwhile
Wroclaw Metropolitan Area, Poland
View →
1 education record
Dania Mclaughlin education
FAQ
Frequently asked questions about Dania Mclaughlin
Quick answers generated from the profile data available on this page.
What company does Dania Mclaughlin work for?
Dania Mclaughlin works for Waitwhile.
What is Dania Mclaughlin's role at Waitwhile?
Dania Mclaughlin is listed as Head of Customer Success | Product Management | Customer Experience | 10+ Years | Design Customer Journeys to Drive $22M in ARR at Waitwhile.
What is Dania Mclaughlin's email address?
AeroLeads has found 1 work email signal at @nice.com for Dania Mclaughlin at Waitwhile.
Where is Dania Mclaughlin based?
Dania Mclaughlin is based in Atlanta, Georgia, United States while working with Waitwhile.
What companies has Dania Mclaughlin worked for?
Dania Mclaughlin has worked for Waitwhile, Nice, Nice Cxone, Reibus, and Qgenda.
Who are Dania Mclaughlin's colleagues at Waitwhile?
Dania Mclaughlin's colleagues at Waitwhile include Albin Berglund, Manaal K., Caroline Madden, Hannah Walker, and Erik Hörlin.
How can I contact Dania Mclaughlin?
You can use AeroLeads to view verified contact signals for Dania Mclaughlin at Waitwhile, including work email, phone, and LinkedIn data when available.
What schools did Dania Mclaughlin attend?
Dania Mclaughlin holds Bachelor Of Arts - Ba, Organizational Management, 3.86 from Ashford University.
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