Dania Mclaughlin Email & Phone Number

Atlanta Metropolitan Area

✨ Cultivate and maintain strategic relationships with key stakeholders to thoroughly understand each team’s objectives, scope, and requirements, leading to a 27% increase in alignment with overall product goals✨ Develop detailed user personas and define, prioritize, and manage use cases for each persona resulting in a 19% improvement in backlog prioritization accuracy MOM resulting in a more efficient roadmap execution ✨ Create detailed user journey maps and process documentation to provide a clear and comprehensive understanding of user interactions and workflows with the product. ✨ Lead User Acceptance Testing (UAT) processes, managing the testing phases, and obtaining formal sign-off from the business with a 96% acceptance rate and reducing post-launch defects/bugs by 38%

✨ Owned a book of business worth over $14.5 million in ACV across enterprise clients with a $22M in ARR ✨Led cross-functional teams to deliver intricate technical architectures aligning with client objectives, fostering seamless collaborations across departments resulting in 30% increase in product adoption ✨ Managed and optimize customer implementations by monitoring milestones, satisfaction levels, and meticulously addressing churn NICE is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets.

✨ Streamlined new CSM onboarding for an enhanced welcome experience✨ Managed post-sales activities to generate recognizable business value throughadvanced customer support, including virtual training events and ongoing solutions✨ Built and utilized reporting mechanisms to monitor customer adoption of solutionsbased on their business needsReibus is a global platform that provides the end-to-end solution for buying, selling, and moving materials while freeing up cash within the metal industries.

Atlanta Metropolitan Area

✨ Implemented enhanced processes to drive greater customer success, leading toimproved team performance and customer satisfaction✨ Provided critical insights and recommendations to optimize customer engagementand satisfaction levels✨ Managed customer satisfaction by recommending improvements and product updates based on interactions with clientsQGenda is the number one cloud-based automated physician scheduling software. QGenda creates a customized database and develops a scheduling automation from scratch for each hospital's unique scheduling needs.

Atlanta, Georgia